Match Recruitment Ltd

Match Recruitment Ltd Match Recruitment exists to serve one purpose: The Right Match: For company and candidate.

30/04/2025

HEAD OF SERVICE MANAGEMENT IN KETTERING

Head of Service Management

Regular travel to Denmark will be involved

Salary: £70,000 - £80,000 (depending on relevant experience)

Monday – Friday, office hours

Holiday entitlement: 32 days (including 8 Bank Holidays)

Kettering area. Travel to Denmark as part of your core responsibilities.

Permanent

Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturing firm with multiple brands within its group.

In this role of Head of Service Management, you’ll be responsible for covering the UK and Denmark with heading their Workshop Service Stations and Aftersales offering. You’ll have two Managers reporting to you, each leading a team of 7. You’ll also be directly responsible for 14 field-based engineer team members.

Given that approximately 50% of this role’s focus will be on overseeing operations in Denmark, regular international travel—typically around once per month will be required.

In this role, a primary objective will be to strengthen the Aftersales division by streamlining processes, increasing operational profitability and in collaboration with your other Head of Department colleagues support in further strengthening on our client’s market leading reputation. Another important part of your job will be developing a clear plan for future growth and service improvements. You’ll also monitor and report on quality costs and work with the engineering team to make any necessary improvements.

Summary of your day to day duties in our client’s own words:
• To deliver the Service plan in line with budgetary commitments through strong people management in line with the Company’s values. This role is influential and ultimately supports to cascade the Senior Management Strategy and Vision to the wider workforce.
• To set the standard. With a growing workforce and an expected increase in employee recruitment, to ensure training, timekeeping, and employee behaviours are aligned to that of a high performing team through consistent and clear communication whilst upholding and demonstrating the Company Values.
• To lead and develop/ build a team, driven to improve our client’s Service Proposition, during a time of extensive growth with the overarching aim to increase product “up-time”
• Working with HR to ensure all employee related issues, be that holidays, timekeeping, absences, etc., are managed in line with the Company handbook such that best practice is applied repeatedly.
• To apply an organisational mindset that results in effective decision-making whilst considering the commercial impact of decisions made; to offset corporate risk by assessing short to long term risks linked to decisions and implementing mitigating actions.
• To develop a robust Service Roadmap that provides a scalable and costed plan for growth, anchored to the Customer Charter.
• Manage all external service providers i.e. subcontractors and review contracts as needed to be able to maximize profitability whilst reducing subcontractor spend through improved productivity.
• Maintain a positive attitude while leading a team of Field Service Engineers, Workshop Engineers, and Centralised Service Office Teams in an efficient, professional, and productive manner.
• Monitor top tier customer problems to ensure a high level of response time and proper problem resolutions, with alignment to the Customer Charter and business proposition of improving “up-time” for Customers.
• Must be an excellent communicator and speaker both online, in written interactions, and face-to-face customer service interactions.
• Ensuring all Workshop and Field Service Engineers are trained on all products to enable a flexible service.
• To report on the monthly “Cost of Quality”, to analyse in-build Quality data, and to ensure information is cascaded down through the Supervisory team, whilst feeding any Engineering changes/ suggestions through the Engineering team.

Additional benefits:
• Company car or car cash allowance of £500 per month subject to tax
• Private medical insurance for employee and partner
• Salary sacrifice pension scheme
• Death in service benefit
• Company phone

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

21/03/2025

NEW FINANCE TEMP AVAILABLE IN KETTERING

Credit Control Administrator

Hourly rate: £12.21 - £13.00 per hour (depending on previous relevant experience)

Monday – Friday. 37.5 hour working week, office hours.

Kettering area. Office based.

Temporary – expected period of circa 4 months

Match Recruitment are recruiting on behalf of their client based in Kettering. This is fully office based and will start on a temporary basis. At this moment in time, there is no approval for a permanent position. It’s vital that anybody applying is comfortable in being in a temporary contract and being paid weekly.

You’ll work within our client’s small Finance Department and specifically alongside their lead Credit Controller. This role will start off as mainly an Administrative role with the core functions of keeping on top of the department inbox, ensuring their operating system and various trackers are fully up to date, allocating cash, raising credit notes, setting up new customers on their systems and generally keeping on top of their credit control administration. This role will develop into a telephone based role where you’re doing more of the actual credit control – calling customers with overdue invoices.

Your objective is to professionally and diplomatically manage the overdue debtor report by contacting their corporate customers (that haven’t paid on time) and remind them of their overdue invoices. There will be a step by step process to follow if the customer continues to not settle their overdue account in an agreed timely manner. If debt cannot be paid in full, then the option of a payment plan will be discussed with senior management before offering to the customer.

This is a very fast paced role and excellent Excel skills are essential as you’ll be required to occasionally use Pivot Tables and VLOOKUPS.

Our client is willing to consider a University student on summer break too, as long as you can work their full time hours, Monday – Friday.

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

28/02/2025

CUSTOMER SERVICE ADVISOR IN KETTERING

Customer Service Advisor

Salary: £23,700 per annum

Monday – Friday, office hours (37.5 hours per week). No weekends.

Kettering. Office based.

Permanent

Match Recruitment are recruiting on behalf of their client based in Kettering. Our client has a global brand, a world class reputation and even product placement in Blockbuster films! Their looking to add to their established Customer Service Contact Centre. Whilst this role is majority telephone based, it’s not just a Contact Centre based role, they’ll be a good amount of administration tasks too.

If you’re an experienced Customer Service professional currently in a similar role, we want to hear from you.

Role purpose:

Answering and making (non-sales) calls to their customers and internal stakeholders regarding all things related to customer’s orders, prices, promotions and the occasional problem. In this role you’re there to support their internal stakeholders and their customers – consisting of both commercial and retail customers.

Responsibilities:
• Provide a professional service to internal stakeholders and customers
• Escalate unresolved issues as required
• Process orders and credits within the internal CS System
• Be capable of developing a broad product knowledge to adequately perform the function of the role
• Facilitate direct supplier orders
• Be capable of liaising between different departments to ensure desired outcomes and information flow

To be successful in this role you will have the following:
• Currently employed or very recently employed within a similar office-based Customer Service/ Administration role
• Have excellent interpersonal skills, good telephone manner and a professional approach
• Possess excellent communication skills, both written and oral
• Have a high level of competency in IT (Email, Word, Excel, PowerPoint)
• Have an organised and methodical approach to administrative duties.

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

21/02/2025

SERVICE COORDINATOR IN BRACKMILLS

Maintenance Coordinator/ Planner

Salary: £25,500 per annum (increasing to £26,000 per annum after probation)

Plus department bonus scheme of an additional OTE of £1,500 per year. You’ll be eligible to join this bonus scheme after your 6 month probation.

Monday – Friday, 8am – 4:30pm (40 hours per week). No weekends.

Brackmills, Northampton. Office based.

Match Recruitment are recruiting on behalf of their client based in Northampton. You’ll be working full time – office based at their Head Office.

Purpose of your role:
This is very much a planning/ scheduling based role. The main purpose of this role is the administration and proactive coordination of routine maintenance visits at our client’s customer’s premises. In short, their customer base has paid for 3 month or 6 month servicing of their product, you need to keep track of this and then call up their customers to pre-book the service visit. Then you’ll issue work to their engineers (to carry out the service visit) and process the administration via their operating system. As this is an operational based role, priorities can change in a heartbeat, so you need to be comfortable working in a fast-paced environment and problem solving.

The ideal person’s experience:
We’re looking for somebody that has been in a Planning/ Scheduling type role in the past. Somebody that has experience in organising the diaries of external colleagues (such as engineers or technicians) to attend visits. It’s crucial that the person has previous experience in managing the hurdles and time sensitive demands of booking future client visits that meet company service level agreements.

Summary of responsibilities:
• Creating jobs onto the operating systems.
• Allocating and scheduling engineers on a daily, weekly and monthly basis.
• Reassigning engineers for additional visits or rescheduling as required.
• Scheduling to create additional visits.
• Sending out maintenance agreement renewals and reminders.
• Issuing completed maintenance sheets to our contract customers.
• Invoicing jobs on completion
• Updating spreadsheets for prepaid contracts.
• Quotation processing.
• Arranging site specific access equipment and requirements.
• Managing the Electronic Maintenance scheduler daily, weekly and monthly.
• Inputting hand-over information for newly completed installations.
• Issuing monthly reports
• Answering customer queries, following escalation processes to achieve satisfactory outcomes.

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

18/02/2025

CALL CENTRE ADVISORS IN BRACKMILLS

Customer Service Advisor

Salary: £11.44 per hour/ £23,795.20 per annum (rate to increase with quick progression opportunities)

Shift pattern: Monday – Friday (40 hours per week) with 1 in 4 Saturdays, working 9am – 1pm (hours back in lieu).

Monday – Friday weekly rotational shifts with rota far in advance: 8am – 5pm and 9:30am – 6:30pm.

Office based in Northampton, Brackmills

Long term Temporary to Permanent

Match Recruitment are recruiting on behalf of their client based in Northampton. You’ll be joining a business with a strong and stable business model. You’ll work in their medium sized Contact Centre, within a small team of Advisors. Our client offers excellent progression opportunities including increased salary progression plans and further promotions to Team Leader level and Management. Apply and I’ll tell you more about what they can offer.

This role is full time – office based at their Brackmills Head Office.

Objective of role:

You’ll spend the majority of your day on the telephone; mainly making routine outbound calls to customers to confirm their scheduled delivery. There will be some inbound calls too. Our client works with the NHS and provides a delivery service where they deliver medication directly to the customer’s door (this is for customers who require on-going and repeat medication). To ensure delivery success it has to be pre-booked beforehand by a professional telephone call – this is where you come in. This is not cold calling. The people you call are expecting and most importantly needing your call – they need their delivery.

Whilst this role is mainly telephone based, about 25% of this role is administration based. After/ during making the call, you’ll need to update their CRM with relevant notes and action requests. You’ll also have various reports to complete and you’ll have your own email address with a responsibility to communicate with customers and internal colleagues with daily updates.

What we need you to have to be successful in this role:
- Have a desire to work in a telephone based role where you will spend the majority of your day on the telephone (again, no cold calling). After training, expect to be on the phone for circa 75% of the day.
- A professional telephone manner and comfortable working full time in an office
- Must have good I.T skills – you’ll be working on their internal system and Microsoft Office (mainly Outlook and Excel).

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

18/02/2025

PAID FOR TRAINING CONTRACT AVAILABLE IF TAKEN ON AFTER TEMPORARY PERIOD

Trainee Surveyor

Monday - Friday (37.5 hours), no weekends.

Starting on £24,000/ £12.31 per hour

Temporary – Permanent contract

This role will involve both field based – property inspection visits and being office based in Corby. During the months of October – March the role will be fully office based.

Initially temporary with the potential to be taken on for a 2 year fixed term contract with a paid AssocRICS training qualification.

A requirement for this role is the applicant must have at least a bachelor's degree due to the requirement to complete the AssocRICS within a 2 year course.

Match Recruitment have partnered with a small, but long established and successful business located in Corby, Northamptonshire. This role will initially start on a temporary contract that will be reviewed after 3 months. If successful meeting all probational type criteria, you’ll be offered a 2 year fixed term contract with a paid industry qualification (for reference this costs our client £2,000).

The training contract will mean you’ll be enrolled on the Associate RICS assessment programme, working towards becoming an elected Associate of the RICS. You’ll be expected to invest your own time outside of working hours to study for this qualification. You won’t have paid time off to study, so it’s important that the successful person is willing to take this onboard with a commitment to study in their own time alongside working full time. We know it’s not for everyone!

Another point, this role isn’t for people that couldn’t be away from home during the week. Depending on where you’ll be travelling, which could be most places in England from Southampton and Isle of Wight up to Newcastle, you may have to stay over in a hotel (at the company’s expense). You’ll also have a daily allowance for food (when travelling). However, you’ll never stay over on your last working day of the week and have to travel back home from beyond on your day off.

Due to the role, you’ll need your own car with a clean driving licence. During your temporary period you won’t have access to a company car. If successful and offered the fixed term training contract there is a shared company pool car, but this won’t always be available for you. All driving expenses will be expensed at £0.45 per mile.

Still interested? Please keep on reading…

Summary of your day to day role in our client’s own words:
• To deliver a high-quality service to clients, team colleagues and other business teams as directed and to ensure that all correspondence is authorised before sending
• Conducting onsite inspections to record measurements and descriptive data using notes, drawings, sketches, and photographs
• Producing comprehensive and accurate post-inspection reports and dealing with pre and post inspection administration and reporting requirements (including but not limited to the creation of digital site plans)
• Conduct preliminary valuation and injurious affection assessments of property and land (recording the relevant comparable sales evidence data and calculations).
• To manage the utilisation of time for the team’s benefit and maximise efficiency and scheduling and monitoring the assigned workload
• To provide appropriate assistance, technical skills, and services to the wider team
• To assist in the delivery of specific activities set – this may include on site work such as records of condition etc and to work with high attention to detail
• To keep appropriate records of current work that are required by the team and the firm and to ensure that all work is stored on the Case Management System
• To maintain accurate time records (as required)
• Be prepared to answer questions from the legal owner about the inspection, your part in the process and to help the homeowner overcome any doubts or concerns.
• To attend training sessions and team meetings and to maintain an appropriate schedule of training needs and achievements
• To ensure that the appropriate Quality assurance and Health and Safety standards are met
• Communicating with client, surveyors and Consents Officers regarding properties requiring inspection and communicating inspection outcomes
• To keep comprehensive and accurate records of all activity as required by the Firm and it’s PII Insurers
• To deal with all clients, team members and members of the public professionally

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

18/02/2025

NEW CUSTOMER SERVICE/ ADMINISTRATOR IN CORBY

Client Support Assistant

Monday – Friday. Monday – Thursday, 8:30am – 5pm and Friday, 8:30am – 2:30pm (37.5 hours per week with 30 minute unpaid lunch)

(for the right experience, part time – school hours will be considered)

Salary: £24,000 - £26,000 (depending on relevant experience)

Corby. Full time - office based

Permanent

Match Recruitment are recruiting on behalf of their client based in Corby. Our client provides a niche service where they support residential homeowners with compensation claims if they have public equipment on their property. This role is very much back office customer support and administration - supporting their B2C clientele.

We’re looking for a very competent Administrator and Customer Service professional that is comfortable being on the phone for the majority of the day. You’ll be the person that answers the inbound calls coming into the office, which is circa 20 per day. You’ll make outbound calls (nothing sales related) to check in on existing claims, ask for missing documents and provide general updates. This is all office based.

What your day to day will look like:
Acting as the first point of contact by phone, email and written letters for members of the public, answering the front door buzzer and dealing with deliveries/ and or people
Managing the company inboxes relevant to cases and enquiries and ensuring that communications are directed to the appropriate person
Opening, sorting, scanning and processing the daily inbound and outbound post, including ensuring that the CRM system is updated to the correct workflow steps etc
Responsible for the team electronic and paper filing systems
Completion of data entry and acknowledgement of all new instructions within work area and assisting others in their work area as required
Confirming the eligibility of all new instructions, ensuring that all the relevant documentation to evidence eligibility is secured from the client to enable the submission of the case
Actively communicating and liaising with clients where additional outstanding information or documentation is required from them
Working under the direction of senior team members and working with field based colleagues, where needed to support the efficient throughput of cases
Sending completion letters upon full payment of fees
Responsible for supporting specific colleagues with all administrative tasks as required and directed by Management
Updating email and letter templates as directed/required by Management
Building and maintaining good relationships with key internal and external contacts
To assist with General Office duties such as recycling, supply management and office housekeeping etc

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

14/02/2025

NEW ROLE NEAR KETTERING

Ecommerce Delivery Executive

Salary to be discussed at screening stage (our client has asked us not to advertise)

Monday – Friday, office hours. 8:30am every day start with a 3pm finish on a Friday!

Surrounding village to Kettering.

Holidays: 33 days (including Bank Holidays)

Permanent

Match Recruitment are recruiting on behalf of their client based near Kettering. You’ll be joining a global brand that has recently expanded their presence in the US after building an established reputation via US retail shops. It’s a great time to join them!

Due to the requirements of this role, we do have a strict checklist. Do you have experience relating to website development, ecommerce processes and projects? Knowledge with SAP Hybris would also be a huge advantage.

Summary of the role in our client’s own words:

“Being part of the Ecommerce Delivery Team, this role will support with the successful growth and expansion of our numerous international websites, both transactional and non-transactional. You will be involved in our teams’ three workstreams; BAU (continuous improvement), projects/trading initiatives, and support. This role will cover requirement gathering & refinement, backlog planning & prioritisation, bug resolution, UAT (testing), release management and project launches.”

What your day to day will look like:

• Attending all ceremonies with our client’s development agency
• Assisting with the day-to-day management and prioritisation of the development backlog
• Assisting with the capture and defining of website requirements across change management and projects by liaising with team members & external agencies
• Supporting projects with tasks such as attending workshops, industry/competitor research, planning, document creation, data preparation and set up
• User Acceptance Testing (UAT)
• Raising tickets and liaising with suppliers/business teams regarding bugs
• Release/Project Launch planning & testing
• Working with the team to identify any enhancement or improvement opportunities
• Creating and maintaining ecommerce processes and training resources
• Admin - minutes, organising meetings, logs, WIP docs etc.
• Ad hoc content/image fixes, audits and admin tasks across B2B & B2C websites
• Reporting support

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

14/02/2025

NEW CUSTOMER SERVICE VACANCY IN NORTHAMPTON

Customer Service Administrator

Salary: £11.44 per hour/ £22,308 per annum

Shift pattern: Monday – Friday (37.5 hours per week) weekly rotational shifts: 8am – 4pm/ 9am – 5pm.

Office based in Northampton, Brackmills

Temporary – Permanent

Match Recruitment are recruiting on behalf of their client based in Northampton. You’ll be joining a well established organisation with multiple departments and routes to progression. You’ll be working at their smart Head Office based in Brackmills, this role will be full time – office based.

Summary of role:

Our client works with the NHS and facilitate the delivery of medication directly to their patient’s (UK residents) doors. Alongside this service, they offer additional support to those patients that need extra help administering their medication. This is where this department comes in; our client has field based Nurses that are based across the UK. You’ll call new patients (customers) joining our client that need their first delivery. You’ll then pass onto the field based nurses that will make contact with the patient to arrange the subsequent training visit.

It's important to know you’ll spend a lot of your day on the telephone – calling their patients (who are expecting the call) to book their first delivery. This could be any type of medication they’ve been prescribed by their local GP.

Other responsibilities you’ll have will be working with the existing team to manage nurse referrals and ensure allocation to the correct nurse (based on location, skills sets and availability to treat on the right day).

Whilst this is customer service based, you’ll also have administration responsibilities such as responding to emails, updating their CRM system, completing reports and various data entry tasks.

What’s needed to be considered for this role:

• Ideally previous telephone experience within an office based role - you'll be spending at least half of your day on the telephone speaking with customers (B2C)
• Must have good I.T skills – you’ll be working on their internal system and Microsoft Office (mainly Outlook and Excel).

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

10/02/2025

MANAGEMENT ACCOUNTANT IN KETTERING

Management Accountant

Salary: £45,000 - £55,000 per annum (depending on relevant experience)

Monday – Friday. 37.5 hour working week. Monday – Thursday, 8:30am – 5pm and Friday, 8:30am – 3:45pm (45 minute lunch break).

Holiday entitlement: 32 days (including 8 Bank Holidays)

Other benefits such as annual company bonus scheme and death in service (after 6 months probation)

Kettering area. Office based.

Permanent

Match Recruitment are recruiting on behalf of their client based in Kettering. Our client is a leading manufacturing firm that is part of a global group. It’s not too corporate, but you’ll need to be comfortable in reporting both directly to their on-site Financial Controller, whilst working collaboratively with the group finance teams. On-site you’ll work within a small Finance Department of 6-8 people.

Due to the pressing needs of the business, they need somebody that is already a certified Management Accountant, somebody that has been there and done that and can hit the ground running.

Our client is looking for somebody that either has their ACCA or CIMA (Part Qualified). You’ll also need to be very confident with Excel for the purposes of formulas, VLOOKUPS, pivot tables.

In our client’s words, this is what your role will look like:
• Analysing Financial information to assist business profitability and growth.
• Prepare monthly management accounts and upload into Group Reporting Software
• Produce month end and year end journals
• Fulfil weekly/monthly group reporting requests
• Manage the monthly and annual close process and running all relevant reports
• Contributing to annual budgeting and planning process
• Maintaining daily cash flow forecasts and communicating these to the business management teams
• Running daily revenue reports to communicate revenue versus budget to the business management teams
• Communicating and interpreting financial data to non-financial managers
• Reconciliation of Balance Sheet accounts
• Reconciliation of monthly Revenue to ensure associated costs have been released
• Completion of Government Surveys
• Upload bank payments

Please apply today to learn more and be considered and shortlisted.

Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.

Address

63 Broad Green
Wellingborough
NN84LQ

Opening Hours

Monday 8am - 6pm
Tuesday 8am - 6pm
Wednesday 8am - 6pm
Thursday 8am - 6pm
Friday 8am - 6pm

Telephone

+441933805172

Website

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