08/11/2021
Join us as a French Speaking Junior IT Support Technician
As our French Speaking Junior IT Support Technician based in our offices in Tunbridge Wells, we will provide you full training to enable you to grow into a full Support Technician role. We will help you to provide excellent end user support and customer service to our ever-growing base of customers for our Vehicle CCTV cloud-based platform and cameras suite.
Who are we?
Our unique approach to video telematics is helping tackle some of the most complex challenges faced by the fleet, transport and insurance sectors. Our cloud-based solutions are underpinned by a device-agnostic, multi-award-winning IoT platform. By providing the highest levels of operational insight, business intelligence and enriched vehicle data, we can make strategic mobility decisions.
What will my duties be?
• Support, set up and testing telematics devices and maintain our cloud tracking platforms
• Supporting ours and 3rdparty hardware/software, service providers and integrators
• Work with existing hardware/software and firmware suppliers on queries
• Working with insurance customers to help obtain footage, run reports and other queries
• Responding to customer tickets and phone calls, managing assigned tasks, incidents, changes, project tasks and activities through to satisfactory conclusion
• Provide support to 1stline technical support and the project management/service team, as well as commissioning
• Supporting customers with OTA training sessions
• Effective escalation and communication to Management
• Build, maintain key business relationships focusing on establishing mutual trust and first-class customer experience
What is the salary and hours?
A highly competitive annual salary of £20,000-£22,000 is on offer depending on experience.
This role will offer a hybrid working model where you will work 2 days in the office and 3 days from home. The role is full time and permanent, 35 hours per week, Monday to Friday 9am-5pm.
What benefits are there?
We offer 30 days holiday (inc Bank Holidays) with the ability to buy and sell more days. We have a 5% contributory pension scheme, health and wellbeing support, life assurance which is 4x annual salary, and a whole online portal full of individual benefits including retail discounts, memberships, discounted restaurants, cinema tickets and much more.
What we’re looking for:
• Must be fluent in French
• A good knowledge of computer systems and a keen interest in technology
• An accountable, driven self-starter who is happy to pitch in whatever the task
• First-class customer service skills and a problem-solving mind set
• A can-do attitude.