Purely Recruitment Solutions

Purely Recruitment Solutions Our experienced consultants have over 20 years experience and will directly source the unreachable a

Purely Recruitment is a Swindon based provider of permanent and contract recruitment to a vast range of industries across the South West. Purely Recruitment was established with one clear goal in mind to provide outstanding service to both our clients and candidates. As a business we recruit across multiple industries with our knowledgable consultants specialising in Commercial, Industrial, Hospitality, Engineering and Technical sectors.

04/06/2026

If you are interested in this role please e-mail your CV to [email protected]

Mortgage Case Manager

Corsham

Full Time – Permanent

Monday – Friday – 37.5hrs per week

Salary is dependent on experience

We are currently recruiting for a Mortgage Case Manager to join our client based in their Corsham Branch.

Job Purpose

To manage mortgage applications from submission through to completion, ensuring excellent client service and efficient communication with lenders, while also supporting advisers, office operations, and third-party referrals.

• Act as the first point of contact for clients on mortgage applications.
• Contact clients within 24 hours of application submission.
• Progress applications through workflow stages in the system.
• Obtain regular updates from lenders/providers and promptly request outstanding information from clients.
• Aim to secure offers within 10 days of application submission.
• Proactively resolve issues (e.g. valuation access).
• Engage lender BDMs where appropriate and challenge decisions or timelines when necessary.
• Stay up to date on lender requirements and timescales, sharing updates with advisers.
• Maintain regular client contact (By phone in the first instance, followed by email/message if unavailable).
• Ensure accurate, complete, and up-to-date client records on Mortgage Keeper.
• Keep advisers informed of case progress and issues.
• Review and check mortgage offers thoroughly before notifying brokers.
• Liaise with introducers as required

Office Management and Sales Support
• Upload and allocate client documents to the CRM, notifying advisers as appropriate.
• Handle correspondence from lenders/providers, directing it to relevant teams.
• Support directors with ad hoc administrative tasks.
• Monitor and manage stationery, office supplies, and equipment (including printers and first aid kit).
• Maintain accurate records of posted mail and reconcile with company postal bills.
• Support brokers to facilitate sales growth by ensuring effective communication and smooth processes

Third-Party Referrals
• Refer clients to trusted third parties for additional services where appropriate.

Other Duties
• Undertake any other reasonable ad hoc tasks.
• Collaborate with colleagues to ensure workloads are completed efficiently.
• Comply with FCA and Money Laundering regulations.
• Act as a customer service champion, upholding company standards and promoting a positive office culture
• Contribute ideas to improve back-office processes and business operations.
• Escalate staff complaints to directors and client ML concerns to the MLO/FCA in line with regulations.

Required Qualifications
5 GCSEs grade 5 / C and above.

Experience
Minimum 2 years working in a Financial Advisory firm.

Knowledge, Skills and Abilities
Excellent communication, negotiation and interpersonal skills.
Proficient in relevant IT systems.
Highly organised with effective prioritisation and time management.
Able to work independently.
Strong team player with relationship-building and negotiation skills.
Committed to ongoing professional development.

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

04/06/2026

If you are interested in this role please e-mail your CV to [email protected]

Protection Administrator / Sales Support

Camberley

Full-Time – Permanent

Monday – Friday – 37.5hrs per week

Salary is dependent on experience

We are currently recruiting for a Protection Administrator / Sales Support to join our client based in their Camberley Branch.

Protection Administration
• Manage protection applications from submission through to policies being placed on risk.
• Liaise with providers to monitor progress and resolve any issues during underwriting.
• Proactively chase outstanding requirements, including medical evidence and GP reports.
• Keep advisers updated on case progress and any provider requirements.
• Ensure accurate updates are recorded on internal systems and CRM.
• Maintain clear audit trails and ensure documentation is stored correctly.

Client Communication
• Contact clients where additional information or documentation is required.
• Provide updates to clients on the progress of their applications.
• Assist clients with completion of documentation including trust forms.
• Support the referral process for wills and estate planning services where appropriate.

Sales Support
• Support Protection Advisers by contacting new and existing leads.
• Attempt to reconnect with clients who:
• Have not yet responded to previous contact attempts
• Previously declined advice but may benefit from a review
• Identify and hot-key high priority leads for advisers.
• Book appointments into adviser diaries and confirm client availability.
• Conduct initial information gathering with clients ahead of adviser appointments to improve efficiency of advice meetings.

Buildings & Contents Insurance Sales
• Contact existing clients to discuss their Buildings and Contents Insurance needs at appropriate stages of the mortgage journey and renewal cycle.
• Identify opportunities from the existing client bank, referrals, outbound campaigns, and internal handovers.
• Gather relevant client information to obtain quotations and present suitable options.
• Follow up quotations and outstanding opportunities to maximise conversion rates.
• Convert warm leads into completed sales in line with agreed targets and service standards.
• Maintain accurate records of quotes, sales activity, and client outcomes on internal systems.
• Work closely with advisers and colleagues to maximise cross-sale opportunities.
• Deliver excellent customer service, ensuring products are presented fairly and transparently.

Client Retention
• Contact clients who have cancelled or lapsed protection policies to understand the reason and identify opportunities for review.
• Support advisers with re-engaging clients where appropriate.

Other Duties
• Undertake any other reasonable ad hoc tasks.
• Collaborate with colleagues to ensure workloads are completed efficiently.
• Comply with FCA and Money Laundering regulations.
• Act as a customer service champion, upholding company standards and promoting a positive office culture.

Skills & Experience

Essential
• Strong administrative and organisational skills
• Excellent telephone manner and client communication skills
• Ability to manage multiple cases and tasks simultaneously
• High attention to detail
• Comfortable working with internal systems and CRM platforms

Desirable
• Experience within mortgage or protection administration
• Understanding of protection products (Life Cover, Critical Illness, Income Protection)
• Experience liaising with insurers and underwriting teams

Required Qualifications

4 GCSEs grade 4 / C and above

Personal Attributes

Professional and client-focused approach
Proactive and self-motivated
Strong problem-solving skills
Ability to work effectively in a fast-paced environment

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

02/06/2026

If you are interested in this role please e-mail your CV to [email protected]

Assistant Manager

Streatham

Full Time

Permanent

Salary is dependent on experience

We are currently recruiting for an Assistant Manager to join our client based in their Streatham Store.

Principle Objectives
The Principle Objective of the Assistant Manager is to assist with the development of sales activities and to guarantee customers an excellent level of service.

To achieve this, the Assistant Manager will:
• Contribute to the achievement of the financial targets agreed for the Store
• Identify and suggest opportunities available for increasing occupancy and revenue within the Store on a regular basis.
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Manage, monitor and adapt the working practices of the Store staff to ensure that the Store is operating to it’s optimum efficiency.
• Assist with the Identification of unit mix issues within the building and identify and communicate any changes that are required immediately (using the Cut & Carve report to substantiate your proposal) in collaboration with the Store Manager
• Identify any store repair & maintenance issues, report and following up.
• Ensure compliance within or of company operational and financial procedures

Main Duties
• Take responsibility for the running of the store on occasions when the Store Manager is absent, including providing financial figures and reporting information to the Regional Manager or others when requested
• Deal effectively with sale enquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
• Maximise every sales enquiry to ensure the store hits its target (to be aware of the stores yearly budget and how the store is performing on a monthly basis)
• Complete all administrative tasks to ensure compliance with company procedures
• Maintain a clean and tidy store
• Raise awareness with the Regional Manager of any operational issues that require attention in Store Manager’s absence
• Taking responsibility for the set up and control of store marketing tasks.
• Ensuring that the store ‘bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt in accordance with the company compliance procedures
• Identify and communicate any development requirements of the CSA to the Store Manager

Person Specification
In order to be successful in the position the jobholder will demonstrate:

• A good level of written and verbal communication skills
• Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the telephone
• Self-discipline, working within guidelines and procedures whilst being attentive to detail
• Comfortable working in a small team environment and adapt to lone working
• Demonstrate the ability to engage and motivate staff through leading by example
• Accountability for the store actions in the absence of a Store Manager
• Project confidence and knowledge of Company projects and services on completion of a the induction programme and probation period

Accountabilities
• Accountable to: Store Manager
• Accountable for: CSA’s

Responsibilities and Authorities
• Day to day liaison with customers
• Staff supervision
• Achieving a high level of customer service and satisfaction
• Achievement of weekly, monthly and yearly sales targets
• Lone working

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Happy Tuesday morning & where has the sunshine gone!We would like to say "Good Luck" to our candidates who have intervie...
02/06/2026

Happy Tuesday morning & where has the sunshine gone!

We would like to say "Good Luck" to our candidates who have interviews today for an Admin. Assistant role, you will be great!

01/06/2026

If you are interested in this role please e-mail your CV to [email protected]

Customer Service Receptionist
Permanent
Full-Time (Monday to Friday – 8:00am to 6:00pm inc half hour unpaid lunch, every third Saturday 8:00am – 12:00pm)
Salary - Competitive
Poole

Must have experience in the automotive industry

We are assisting our client – a family run business – in recruiting a Customer Service Receptionist to join their friendly team in Poole. This role operates in the heart of our business, therefore you will be enthusiastic, dynamic with a passion for delivering excellent customer service that will contribute to our clients ongoing success.

Duties:
• Greeting visitors in a friendly manner and directing them appropriately.
• Raising T cards for all bookings and creating jobs
• Obtaining order numbers to include authorisation of work and regular process updates
• Liaise with Workshop Control to notify of work arriving and waiting to be commenced
• Planning of scheduled servicing and Tacho/MOT bookings
• Completing Night Board and confirming customer attendance
• Processing and checking retail invoice costings
• Send jobs for final order approval and then onto accounts for payment
• Ensure all keys are correctly tagged with vehicle details
• Monitor, Log and control the use of Courtesy details
• Representing the business with professionalism.
Skill Requirements:
• Excellent telephone manner and computer skills.
• Pro-active approach.
• Taking pride in what you do.
• Willingness to learn.
Benefits:
• 20 days holiday plus bank holidays (pro-rata in the first year).
• Holidays increase with time served.
• Nest Pension Scheme.
• 6 month performance reviews.
• Uniform provided.

Note – Slightly late finish last working day of the month to ensure all month end procedures are completed

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Happy sunny Wednesday, we hope you are all enjoying the sunshine and trying to stay cool!If you are looking for a new ch...
27/05/2026

Happy sunny Wednesday, we hope you are all enjoying the sunshine and trying to stay cool!

If you are looking for a new challenge then please call us on 01793 611116 to pop into our office and register with us, we have a number of roles still available.

22/05/2026

If you are interested in this role please e-mail your CV to [email protected]

Healthcare Customer Service Executive

Monday to Friday - 09:00am – 17:30pm

Temporary

Stroud

Salary is dependent on experience

We are currently recruiting for an Healthcare Customer Service Executive to join our client based in their Stroud branch.

Key Responsibilities

In-store support
• Welcome and assist patients attending the branch, providing a professional and reassuring experience
• Ensuring records are accurate and up to date
• Handle walk-in enquiries and provide guidance on services and accessories where appropriate
• Maintain a clean, organised, and professional branch environment at all times

Administration and coordination
• Manage appointments, diaries and patient records using internal systems
• Ensure CRM systems are kept accurate and up to date
• Support general administrative tasks to keep the service running smoothly

Telephone and outbound activity
• Make outbound calls to patients including booking appointments, following up missed visits, and contacting warm leads
• Encourage bookings and attendance where appropriate, in a natural and helpful way
• Handle inbound calls and email enquiries in a timely and professional manner

Customer care
• Provide a high standard of service at all times, handling queries and concerns with empathy and professionalism
• Carry out follow-up calls where required to support patient experience

Core Skills
• Strong communication skills with a friendly and professional approach
• Able to work independently and stay motivated during quieter periods
• Well organised with good attention to detail
• Confident using systems, with the ability to learn new CRM tools
• A patient-focused mindset with strong empathy and emotional awareness
• Comfortable encouraging customers to take the next step where appropriate

Experience
• Previous experience in a customer-facing or administrative role
• Comfortable speaking with customers over the phone
• Experience in healthcare or a clinical environment is essential
• Experience working in a lone or self-managed role is required


By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

Happy sunny Friday! If you are looking for a new challenge then please give us a call on 01793 611116 to arrange to pop ...
22/05/2026

Happy sunny Friday! If you are looking for a new challenge then please give us a call on 01793 611116 to arrange to pop into our office and register with us.

We here at Purely want to say "Have a lovely long Bank Holiday weekend and enjoy the sunshine"!

See you all again next week.

21/05/2026

If you are interested in this role please e-mail your CV to [email protected]

Customer Sales Advisor
Full Time – Permanent
8:00am - 4:30pm Or 9:30am – 6:00pm - Monday to Friday with 1 in 4 weekends
8.00am – 5,00pm - Saturday 10.00am – 4.00pm - Sunday

Neasden
Salary is dependent on experience

We are currently recruiting for a Customer Sales Advisor to join our client based in Neasden.
The role of the Customer Sales Adviser is to ensure customers receive a consistently high level of service.

In addition to providing day-to-day help to customers, the Customer Services Adviser will contribute to the overall cleanliness appearance and overall effectiveness of the operation and, in the absence of other management, may be required to take responsibility for other activities.

Principle Objectives:
The principle objectives of the Customer Sales Adviser are to guarantee customers an excellent level of service whilst at the same time ensuring the highest level of sales for the Company.

To achieve this, the Customer Service Advisor will:

• Contribute to the achievement of the financial targets of the store
• Identify and quantify the potential available from each customer for increasing occupancy and revenue within the store
• Respond effectively to the diverse needs of each customer
• Ensuring the store presents itself to a high standard of cleanliness
• Making sure that all Health & Safety procedures are adhered to for the benefit of customers and staff alike.
• Comply consistently with all company procedures

Main Duties:
• Deal effectively with sales inquiries from customers over the telephone and face to face, advising and selling the range of available services to potential and existing customers
• Maximise every sales enquiry to ensure the store hits its target
• Complete all administrative tasks to ensure compliance with company procedures
• Maintain a clean and tidy store
• In instances of lone working or in the Store Manager and Supervisors absence take key holder responsibility.
• Ensure that the store ‘bad debt’ is kept to a minimum. Implementing procedures and controls to recover any bad debt
• Ad hoc duties

Person Specification:

In order to be successful in the position the jobholder will need to demonstrate:

• A good level of written and verbal communication skills
• Ability to speak clearly and demonstrate effective listening skills when communicating with customers face to face or over the phone
• Self-discipline, working within guidelines and procedures whilst being attentive to detail
• Comfortable working in a small team environment and adapt to lone working
• Project confidence and knowledge of Company products and services on completion of the induction and probation period
• Day to day liaison with customers
• Achieving a high level of customer service and satisfaction
• Achievement of weekly, monthly and yearly sales targets

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment.

15/05/2026

If you are interested in this role please e-mail your CV to [email protected]

Scheduling Assistant
Temporary to Permanent
Swindon
Monday to Friday 37.5 hours a week
As Scheduling Assistant and first point of contact for both internal and external enquires, you will co-ordinate, plan and monitor the workload of our clients professional field based staff to ensure an efficient flow in line with company standards and targets.
Principle Accountabilities

Skills, Knowledge & Experience
• Loyal and committed to the company
• Previous experience within a similar role
• Exceptional eye for detail with an inquisitive approach to your work.
• Very organised approach with the ability to multi-task using multiple bespoke systems.
• Strong time management skills
• Ability to work and problem solve independently and manage deadlines when required.
• Confident about working in a role where your actions directly influence others
• Excellent communication skills
• Strong desire to succeed, in an environment where success is celebrated and the need to be happy is recognised

By applying for this role you give permission for Purely Recruitment to submit your personal information contained within your CV or any other relevant information provided in order for the prospective employer to review your application for the specific role applied for. Purely recruitment will not submit or use your personal information for any other purposes other than for searching for alternative employment

Address

37A Regent Circus
Swindon Village
SN11PX

Opening Hours

Monday 8:30am - 5pm
Tuesday 8:30am - 5pm
Wednesday 8:30am - 5pm
Thursday 8:30am - 5pm
Friday 8:30am - 5pm

Telephone

+441793611116

Website

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