28/07/2018
New Job
Customer Services Manager - 106
Industry: Retail
Job Type: Permanent
Location: Woking, England
Salary: £18000 - £19500 per annum
Customer Services Team Leader
We are looking to recruit a Customer Services Team Leader to join our friendly team. As Customer Services Team Leader you will be responsible for providing high quality, efficient and accurate customer service at our information hubs, tills and contact points also maximising retail upsells. You will work closely with the Retail Trainer in all aspects of customer service training and team development which will ultimately lead to an industry-leading customer experience.
Overview of the role:
To deliver an inspirational visual customer experience within your agreed area of the retail space, ensuring the effective planning and implementation of work is completed with no impact to the customer engagement.
Delivering agreed income budgets and standards with strong cross-team cooperations at all times.
Lead an engaged, motivated team, through inspirational management with a focus on their individual development.
Responsibility for recruiting new hires into the team, completing all necessary paperwork and induction planning.
Work closely with buyers to identify new sales opportunities and maximising stock replenishment
To meet the criteria listed on the Retail Career Progression Framework for Team Leader
Duty manages in the absence of the local Retail Manager.
Essential Experience and Qualifications:
Experience in retail operations within a quality retail business, for a minimum of 2 years.
Comprehensive garden and plant knowledge.
Has close attention to detail with excellent visual merchandising skills.
Proven good people management skills from a similarly sized retail business.
Ability to communicate accurately and effectively.
My Client provides a number of great benefits for employees including:
Employee discounts including airport parking, hotels, retail and gym membership
25 days holiday (increasing 28 and 30 with service) and option to buy/sell
Monthly Garden Magazine and access to Horticultural advice
Sponsorship for External Studies
Customer Services Team Leader We are looking to recruit a Customer Services Team Leader to join our friendly team. As Customer Services Team Leader you will be responsible for providing high quality, efficient and accurate customer service at our information hubs, tills and contact points also maxim...