10/09/2025
We have a brand new role for a Customer Service Advisor that may be of interest to you.
💷 £26,200 rising to £30,300
📍Portsmouth
If you are an experienced Customer Service Professional, looking for a position where you can really make a difference, then this may just be the role for you…
Customer Service Role Overview:
Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time.
What the Customer Service role will involve:
• Overseeing and handling medical emergency assistance claims as the primary responsibility
• Supervising a caseload of medical emergency assistance claims
• Prioritising tasks based on urgency and deadlines
• Handling challenging situations with professionalism and compassion
• Contributing to the overall performance of the customer service technical team
Our ideal candidate:
• Excellent interpersonal skills and be able to remain professional whilst also being compassionate and understanding
• The ability to remain calm under pressure and be resilient
• Self-motivated and well organised as you will need to handle multiple cases at once
• Strong written communication and attention to detail
Company benefits:
✈️ 28 days holiday, rising to 38 with length of service
🏠 Hybrid working options after probation, 2 days a week in the office & 3 days at home
🤝 Employee assistance programme
🚲 Cycle to work scheme
💪 Gym discounts
🏥 Healthcare plan
🚗 Free parking
🫰 Discount on travel and medical insurance products
If you would like to discuss this role further, please reach out to Chelsea at [email protected] with a copy of your cv OR apply directly on our website...
Working for a fantastic global organisation, you will join a team of passionate Customer Service Case Managers to provide a seamless customer experience. In this role, no two days will be the same and you will be tasked with managing a variety of cases at any one time. What the Customer Service role...