17/04/2023
Business Centre Manager
Hertfordshire, England
http://www.applybe.com/?a=33668F143.0
Business Centre Manager
Full Time, Excellent Negotiable salary
North Herts
We are working together with our Clients to hire their new Business Centre Manager in a top-class Business Centre environment that provides high quality professional business services onsite and virtually. We are looking for an individual who has customer service excellence running through them and who has proven experieince of working in a similar business centre type environment, organising conferences /events. You will be the "face " of the Business Centre, driving engagement with existing Clients and creating a rapport quickly with potential new Clients to the centre.
You will report into the Group Finance Director and your main duties will be planning, organising and overseeing activities and events for the Business Centre, building strong client relationships to maximise profitability for the Centre and you will be in control of a budget.
Ensuring that high standards of Client support and customer service are provided at all times by all the Business Centre staff, meeting the needs or their serviced and virtual office Clients and visitor's requirements, ensuring Health & Safety standards are met.
A Few of the Main Responsibilities (Full Job Spec can be supplied)
* Responsible for the day to day running of the business centres ensuring high standards of customer service and performance are maintained, escalating issues as appropriate.
* Organise events and conferences whilst ensuring consideration is given to maximising our profit for both external and internal events, taking prompt payment from clients and visitors.
* Manage incoming sales enquiries, from brokers, companies and individuals, ensuring same day follow-up and achieving at least 70% enquiry to conversion ratio to maximise centre usage, occupancy and revenue.
* On days where there are no meetings/events, proactively contact brokers/existing users to keep the relationships alive.
* Work in collaboration with team, managing colleagues and contractors ensuring the efficient planning and preparation of upcoming events, allowing adequate time for the fulfilment of their duties.
* Ensure the meeting and conference rooms are set up in good time prior to the meeting/conference and cleared down promptly thereafter, ensuring empty meeting rooms are ready to show, sell and use at all times when not in use.
* Promote full Business Centre facilities to prospective and existing clients, offering suggestions, advice and costs, as appropriate.
Person Specification :
* Supervisory experience in a similar role would be an advantage.
* Sets high standards for self and others and consistently achieves them.
* Excellent time management, organisation and planning skills, with a good attention to detail.
* Client focused with a flexible, can-do attitude.
* Excellent people management skills and a driver of activity and performance to ensure timely and accurate delivery of service.
* Professional manner and a desire to be a good representative of the Company at all times.
* Proven skills in influencing and negotiation.
For more information and a full job brief please call Mike or Vanessa on 0203 750 0575 , or email [email protected] or [email protected]
Insignia Recruit and our clients are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
http://www.applybe.com/?a=33668F143.0
Business Centre Manager Full Time, Excellent Negotiable salary North Herts We are working together with our Clients to hire their new Business Centre Manager in a top-class Business Centre environment that provides high quality professional business services onsite and virtually. We are looking for....