Agency Drivers

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AGENCY DRIVERS UK

“Your business is to deliver your products without delay - Our business is to help you do just that” - Agency Drivers UK

Agency Drivers surveyed several hundred clients to assess what they required from the agency and its drivers. The outcome confirmed our belief that Agency Drivers does not recruit drivers for itself, but for its clients. Our staff and drivers must be customer orientated. In order to achieve this an in-house training programme has been developed which concentrates on training our drivers and office staff in Customer Care.

One of the major failings of some of our competitors is to send drivers on assignment with no knowledge of the duties they are to perform, and little or no awareness of the individual procedures for that particular client. At Agency Drivers we take pride in our working knowledge and understanding of customers requirements. It is normal for at least one of our office staff to have visited each of our clients in order to gain first hand experience of what is required. In turn, we are able to brief drivers on what is required and give them as much information as possible before they arrive on site.

At Agency Drivers we insist that the consultant who answers the telephone, understands your requirements and the workings of your business. Our people appreciate the pressures of a busy transport office and know from first hand experience the particulars of different vehicles, equipment and deliveries.

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