29/01/2023
Registered Manager
Ayo Live-In Care Limited
Gloucester•Hybrid remote
Job details
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Salary
£34,000 - £40,000 a year
Job type
Full-time
Permanent
Shift and schedule
Weekend availability
Flexitime
Rotating shift
Monday to Friday
Qualifications
Home care (Preferred)
Benefits
Pulled from the full job description
Company events
Company pension
Flexitime
Full Job Description
This is an exciting opportunity to join our company from the early stages and come with us on an amazing journey as we grow and fulfil our goals of becoming a successful and well respected company in the live-in care industry. Here at Ayo Live-In Care Limited, we put our clients first and treat them with compassion, dignity and respect.
Job Summary
The role of Registered Manager has many aspects, however, the principle purpose is to perform duties and tasks that facilitate the efficient running of our care management functions in a manner that demonstrates high standards and pleases the customer. The post holder will be responsible for gaining a full awareness of the care service needs of the business to enable us to provide high quality services, meet with regulatory requirements, effectively support our care staff team and deliver growth. You will work creatively and flexibly to support the business to meet our business-oriented outcomes with a professional and supportive approach. A key element of the role is the ability to communicate effectively with our clients, their family and friends, staff and health and social care professionals in an inclusive, enabling and empowering way.
A Manager has the legal responsibility for the service and can of course be held accountable. Skills for Care suggest that amongst the skills that a new Manager will require are:
Governance and accountability
Team leadership and management
Managing resources
Equality, diversity and inclusion
Safeguarding and protection
Ensuring quality
Training and development
Key Responsibilities
Relationship Management with Clients & External Partners
Supporting the business to ensure that all care related tasks are carried out in a professional manner resulting in high standards of service delivery. This will include:
Ensuring that our clients and partners have an experience which represents the ethos of the business and delivers high standards of service through a professional approach
Working with colleagues (both internally and externally) to ensure the best possible outcome for our clients
Communicating effectively and positively at all times in a way that is inclusive and sensitive to the diversity and cultural needs of all stakeholders
Understanding the needs and opinions of our clients and their representatives and communicate formally with them face-to-face and in writing on a frequent basis
Forging effective and lasting working relationships with community-focused partners
Receiving and managing calls from clients/staff, family members, prospective clients/staff, healthcare professional and business partners and those requiring referral to be forwarded to the appropriate person(s)
Ensuring service related calls are documented and recorded appropriately
Regularly reviewing customer satisfaction and ensure action is taken as a result of comments received
Developing and maintaining effective working relationships with the local Care Quality Commission inspector
Quality Management
Managing all tasks in relation to the care service delivery in line with regulatory requirements to include:
Providing support that complies with company standards, policy and procedures as well as its statutory, regulatory and contractual obligations
Ensuring the management of all care documentation is in line with company policy
Ensuring the company’s minimum rating standards target for CQC of ‘Good’ is maintained in accordance with targets set, demonstrating actions on improvement plans where required to achieve this
Achieving a minimum internal audit ranking of all Level 3 scores demonstrating any actions and improvements required to maintain this
Achieving client satisfaction ratings in accordance with targets set by the company and demonstrating any actions and improvements required to achieve this
Ensuring accurate and up-to-date record keeping in relation to all clients is maintained at all times
Ensuring that all accidents and incidents are accurately recorded and followed up with the required actions and any learning is incorporated into practice.
Ensuring that all concern/complaints are managed, documented and analysed appropriately and that learning is incorporated into practice
Ensuring that appropriate risk assessments, spot checks and service reviews are conducted and that identified risks and control measures or actions are detailed and followed up as required
Ensuring that care equipment provided is sufficient and fit for purpose and that staff are competent and confident to use it safely and effectively and information is recorded on the computer system and in the individual users file
Ensuring staff responsible for the management and delivery of the administration of medicines are trained and competent to conduct this role and record all information appropriately
Ensuring that the production and reporting of statistical information is managed to achieve regulatory and internal compliance
Delivering any actions identified in Care Quality Commission & internal improvement plans
Being part of the on-call rota, on a rotational basis, outside normal office hours to ensure the ongoing standards of service delivery and support for care staff
People Management
Supporting the Registered Business Manager with day-to-day tasks relating to the management of care staff, resource allocation and HR administration, each in line with regulatory requirements to include:
Providing support that complies with company standards, policy and procedures as well as its statutory, regulatory and contractual obligations.
Ensuring that all staff undertake a period of induction and complete all mandatory training
Ensuring that equality and diversity and cultural diversity are built into everyday employment and service provision
Ensuring that all staff are regularly supervised and appraised and have a personal development plan in place as required
Effectively manage employee relations to ensure that any issues relating to conduct, capability, sickness absence and grievances are identified early and are managed appropriately and documented accordingly
Responsibility for providing a safe working environment for all staff in accordance with Health and Safety at Work Regulations
Ensuring ongoing and effective staff engagement and regular communication mechanisms are maintained with care staff through first line management support
Knowledge Management
Demonstrating a clear understanding of the regulatory framework and statutory requirements for care delivery which is evidenced through day-to-day practice to include:
Having a thorough knowledge of statutory requirements applicable to the care sector
Ensuring that company policy and procedure is known and forms part of everyday actions in regard to overall service delivery
Having a thorough knowledge and understanding of CQC regulatory requirements and standards which is evidenced through day-to-day practice and updated as required
Acquiring knowledge of the company, understanding it’s functionality, culture and ethos
Complying with reporting systems used by the company and demonstrating knowledge and competence in their use
General
This post requires a full driving licence and access to a car for which an allowance and business mileage is paid. Extensive travel is required with occasional overnight stays.
The list of duties and responsibilities is not exhaustive and the post holder may be required to undertake other relevant and appropriate duties as reasonably required.
Health and Safety
As an employee of Ayo Live-in Care, the post holder has a duty under the Health and Safety at Work Act 1974, to:
Take reasonable care of the health and safety of themselves and all other persons who may be affected by their acts or omissions at work; and
Co-operate with their employer to ensure compliance with Health and Safety legislation and the Health and Safety policies and procedures, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety, or welfare, in pursuance of the relevant statutory provisions.
Data Protection
The post holder must at all times respect the confidentiality of information in line with the requirements of the General Data Protection Regulations. This includes, if required to do so, obtain, process and/or use information held on a computer in a fair and lawful way, to hold data only for the specified registered purposes and to use or disclose data only to authorised persons or organisations as instructed.
ESSENTIAL CRITERIA
Qualifications
· Good level of general education
· Minimum entry – GCSEs or equivalent
· RMA Level 4 in Care Management (or equivalent) or willing to gain qualification supported by The company
· Full driving licence
Experience
· Proven track record of managing a care service within a health & social care setting
· Demonstrable subject matter expertise in care management
· Proven track record in developing and managing relationships with key stakeholders
· Understanding and working knowledge of care delivery environments
· Evidence of working to a regulatory and or legal framework and of maintaining quality assurance
· Managerial experience including demonstrable evidence of successful staff management and supervision
· Evidence of planning, allocating, and evaluating workload of staff
· Evidence of appropriate delegation
· Evidence of understanding of diversity and impact upon employment and service provision
· Evidence of understanding of disciplinary, grievance, and sickness management processes
· Evidence of ability to plan and monitor induction and training provisions
· Experience of working effectively to demanding deadlines and a strong internal control environment
· Experience of working in a busy environment while maintaining your attention to detail and accuracy
Technical Skills
· Excellent customer service and communication skills both written and spoken along with a great telephone manner
· Ability to work independently but also be able to contribute strongly as part of the team
· Ability to manage multiple tasks at once and under pressure while keeping a calm exterior
· Strong organisational and problem solving skills and a willingness to dive in and help the team
· Strong IT skills with a proficiency in MS Excel, Word and Outlook
Personal Qualities
· A dynamic and motivated individual who is passionate and enthusiastic about care
· Able to be an ambassador of the company, its ethos and core values which are demonstrated through day-to-day service delivery
· Builds effective and credible relationships both internally and externally
· Effectively builds trust with a consistent approach between actions and words
· Self-motivated with the ability to raise standards through innovative thinking and new ideas
· Able to collaborate with the team effectively, sharing ideas and information, as well as work on your own initiative
· A professional approach that demonstrates a sensitive and supportive approach to clients and their families while achieving effective business orientated outcomes
· Ability to demonstrate willingness to accept responsibility for issues, take ownership and resolve them
· Results orientated with ability to work flexibly at a commercial pace
DESIRABLE
Qualifications
· A-Level education or equivalent
· Level 5 Diploma in Adult Care Management
Job Types: Full-time, Permanent
Salary: £34,000.00-£40,000.00 per year
Benefits:
Company events
Company pension
Flexitime
Schedule:
Flexitime
Monday to Friday
Weekend availability
Supplemental pay types:
Performance bonus
Ability to commute/relocate:
Gloucester: reliably commute or plan to relocate before starting work (required)
Experience:
Home care (preferred)
Work Location: Hybrid remote in Gloucester
Application deadline: 12/02/2023
Expected start date: 20/02/2023
Hiring Insights
Hiring 1 candidate for this role
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Ayo Live-In Care Limited
