27/04/2022
Retentions Advisor - Glasgow
£23000 Plus Bonus OTE £35,000
Do you want to work for a Global Healthcare company who are a market leader in their industry?
Do you have a passion for sales and are motivated by the opportunity to earn an uncapped bonus?
Do you have outbound sales experience?
Our client is one of the largest International Medical Insurers worldwide with their roots dating back over 200 years ago. With over 35,000 employees across the world and offices in the UK, Asia, US & Middle East, they are looking to recruit experienced Telemarketing Advisors based in their prestigious offices in the City Centre of Glasgow.
We are looking to recruit a highly driven & passionate retentions advisor to join this fantastic organisation who offer a competitive basic salary as well as a generous and realistic on target earning potential. In addition to this they will also reward great performance with a discretionary annual bonus.
This is a very target driven role and working as a Retentions Sales Executive you'll need to bring bags of enthusiasm and a great track record in a highly competitive & pressurised sales environment. What’s just as important is that you have the motivation, passion and drive to be the best.
Are you who we’re looking for?
Previous experience within a retention’s role
Strong customer focus with ability to identify and solve problems
Strong interpersonal skills with excellent written and verbal communication
Ability to exercise judgement
Ability to organise, prioritise and manage workflow
The ability to work well in a team environment
Basic system navigation and Microsoft application skills
Good keyboard skills
Regulatory awareness
Experience of an advised sales process
What does the day to day look like?
Drive performance improvement specifically relating to Persistency including Renewal Retention, Cancel from Inception and mid-term cancellations.
Upselling of policies to existing customers
Work with management to design, propose and implement innovative solutions to enhance performance
Drive the customer contact strategy, alongside Marketing, to deliver high levels of customer satisfaction and use of propensity models to identify potential leavers.
Investigate, present and where appropriate implement enhancement initiatives to secure positive impacts across persistency and customer satisfaction metrics.
Monitor and report on work levels and control work flow
Identify shortfalls in process performances and work with quality/business teams contributing to improvement related projects where necessary so that the continuous cycle of improvement is maintained.
Provide Regular reporting and information around key metrics, including presenting this to members of senior management where required.
Interested? Get in touch by sending your CV and a short cover note to [email protected]
