21/08/2024
Customer Service Agent
Temporary Ongoing( 2nd September 2024- Christmas)
Ryton On Dunsmore with hybrid opportunity
£13.17 per hour
Monday- Friday
Variety of shift patterns between 8am-6pm ( 8 hour shift a day).
We are looking for customer service agents to support our client on a temporary basis due to increased staffing within the peak period of business.
Customer Service Agent Responsibilities-
Customer Support: Provide exceptional phone and email support to our corporate business customers, ensuring queries and issues are resolved efficiently and professionally.
Complaint Resolution: Take ownership of customer complaints, handling them from start to finish, and ensuring a satisfactory resolution for the customer.
Trend Identification: Analyze customer interactions to identify trends and common issues, providing insights to improve overall service.
Follow-Up: Ensure timely follow-up on all customer queries and complaints, maintaining consistent communication until the issue is fully resolved.
Cross-Department Liaison: Work closely with other departments to ensure a seamless experience for our customers, coordinating with teams to resolve any complex issues.
Communication: Demonstrate strong verbal and written communication skills, ensuring clear, concise, and professional interactions at all times.
Multi-Tasking: Manage multiple customer queries simultaneously, prioritizing tasks effectively to meet deadlines.
Technical Skills: Utilize Microsoft Excel and other Microsoft Office applications to track and report customer issues, and manage data efficiently.
Ownership & Responsibility: Take full responsibility for the customer experience, showing confidence and professionalism in all interactions, especially on the phone.
Customer Service Agent Requirements-
Proven experience in a customer service role.
Excellent verbal and written communication skills.
Confident and professional phone manner.
Strong problem-solving abilities, with a focus on resolving issues from start to finish.
Ability to identify trends and suggest improvements based on customer feedback.
Proficiency in Microsoft Office, particularly Excel.
Strong multi-tasking skills and ability to manage competing priorities.
A proactive and responsible attitude, with a commitment to delivering exceptional customer service.
Please apply in the first instance with a copy of your CV to [email protected] or call 01327702233