Rated ‘Outstanding’ by the CQC for our live-in care service and ‘Good’ for our visiting care service, reflecting our commitment to delivering high-quality, person-centred care and ongoing support and training for our care teams. Premier Homecare is individually owned and managed and is NOT a Franchise or large National Company. Feedback from those who use or are involved with our service consistently suggest we go the extra mile in a bid to ensure our clients receive the quality and reliability of service they expect. We place a high value on the staff we recruit and believe that treating our staff with respect and dignity ensures a committed and motivated workforce to deliver the highest standard of care to our clients. All undergo rigorous recruitment checks to ensure they are suitable, prior providing our clients with care. Most of our clients engage our services by calling our Westbury-On-Trym office with an initial enquiry to discuss their care or support requirements with our Homecare Manager. If it is felt we may be able to help, the next step would be to arrange for a care assessment to be done at your home. This assessment is free-of-charge and the client is under no obligation to accept our service at this point. Depending upon the type and frequency of care you require, it will usually take 1-2 weeks before we can start your package. This ensures we allow enough time to effectively set up your care to ensure it will meet your expectations. This includes planning your care to ensure you recieve a small team of the same carers at each visit. Most people do not like a constant change of carers!
