02/06/2026
Spanish & English Speaking Sales & Customer Service Advisor
London Arena, Greater London, England
£12.79 - 12.79 per hour
https://www.applybe.com/?a=446056DD4.0
Overview
We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into confirmed bookings.
This is a sales‑driven position, ideal for someone who thrives in a fast‑paced, target‑led environment. Fluency in Spanish and English is essential.
Location: Hybrid - Canary Wharf, London (3 days in office)
Salary: £12.79 per hour + uncapped commission (OTE £3,000 annually)
Hours: 40 hours per week, between the hours of 8am - 7pm Monday - Friday and 8am-6pm Saturday
Training: Fully office‑based
Key Responsibilities
* Convert inbound calls into confirmed holiday bookings
* Conduct needs‑based conversations to recommend tailored travel packages
* Maximise revenue through upselling and cross‑selling
* Manage booking amendments, cancellations and confirmations
* Follow up on leads and support outbound activity during peak periods
* Maintain accurate customer records and follow internal procedures
What You'll Bring
* Fluent Spanish and English
* Proven success in a sales‑driven or customer‑facing environment
* Strong commercial awareness and confidence in closing deals
* Excellent communication and rapport‑building skills
* Resilience, professionalism and a results‑driven mindset
* Ability to multitask across calls, systems and admin
* Experience in travel, tourism or hospitality is an advantage
* Understanding of call centre KPIs and performance culture
What's on Offer
* Life insurance scheme
* Perkbox membership
* Eye test vouchers
* Excellent training and induction programme
* Modern, recently built premises with staff facilities
* Corporate discounts (gym, restaurants, bars, hairdressing and more)
* Smart‑casual dress code
* Charity and fundraising events
* Incentives, prizes and performance rewards
* NVQ qualifications & apprenticeship opportunities
* Recommend‑a‑friend bonus scheme
To apply for this position, please submit an up‑to‑date CV, or contact Nikola or Anita on 01202 292907 for further details.
https://www.applybe.com/?a=446056DD4.0
Overview We are seeking a motivated and customer‑focused Sales & Customer Service Agent to join a busy contact centre team supporting European holiday bookings. You will handle inbound enquiries, understand customer needs, recommend suitable travel options and confidently convert calls into co...