18/11/2025
We are currently hiring for the following call centre positions in Sofia, Bulgaria
1)
Czech Speaking Security Specialist
Location: Sofia, Bulgaria
Salary: 3,000 BGN per month
We’re looking for a Czech Speaking Security Specialistwho can review user-generated content, spot risks fast, and help keep the platform safe. This role requires sharp judgment, strong reasoning, and comfort working with sensitive material.
Job Duties
Review back-office user content, including sensitive or disturbing material, and ensure it follows internal policies
Take quick, accurate action on content that violates guidelines or presents risk
Stay up to date on all policy changes and apply them correctly
Spot patterns, trends, and early signals to prevent potential threats
What You Bring
Excellent attention to detail
Comfort working with sensitive information
Strong reasoning skills and the ability to explain and defend your decisions
Ability to identify behavior patterns and apply them to better decision-making
Solid organization and time-management skills to handle shifting priorities and high workload
Experience with fraud, spam, or content investigations is a plus
Requirements
Fluent Czech
English at B2 level or higher
What You Get
Fully paid training
Stable employment with long-term growth opportunities
Competitive salary
Additional health insurance
Access to 50+ employee benefits and services
Supportive, international work environment
Ongoing learning and development
Relocation assistance for candidates moving from outside Bulgaria (travel, hotel stay, rent support, and help securing long-term housing)
2)
Dutch-Speaking Security Consultant
Location: Sofia, Bulgaria
Salary: 3,500 BGN/month
Relocation to Sofia required — full support provided.
Join our team as a Dutch-speaking Security Consultant and support one of the world’s leading search engines. You’ll be part of a fast-moving, international team focused on delivering outstanding customer support and helping users get the most from their products.
What We Offer
Relocation support (transport, hotel stay, rent, long-term housing assistance)
Flexible contract options (temporary or part-time)
Fully paid training
Stable, long-term career opportunities
Competitive salary package
Additional health insurance
50+ benefits and services
Supportive international environment
Ongoing learning and development
Relocation Support Provided
3)
Slovak Speaking Security Specialist
Sofia, Bulgaria
Salary: 2,400 BGN + bonus up to 300 BGN/month + signing bonus of 3,000 BGN
We are looking for a Slovak Speaking Security Specialist to join our client’s team, representing one of the world’s leading search engines. You will help customers maximize their product experience while being part of a dynamic, supportive team.
What We Offer
Welcome bonus: 3,000 BGN
Monthly allowance bonus covering part of the rent
Flexible contract options: temporary or part-time
Financial support during relocation (transportation, hotel, rent assistance)
Fully paid training
Stable employment and career growth opportunities
Attractive salary and additional health insurance
50+ benefits and services to choose from
Positive international work environment
Relocation assistance provided.
Key Responsibilities
Provide professional support for products and services while maintaining high customer satisfaction
Use CRM software, ticketing systems, and other tools to address customer needs
Engage with customers via phone, email, and chat
Resolve inquiries within agreed SLAs, using knowledge bases and protocols
Meet or exceed performance goals (call handling, first-call resolution, customer satisfaction)
Collaborate with teammates to share best practices
Participate in ongoing training and stay updated on product knowledge
Requirements
Fluent in Slovak and English
Strong interpersonal skills and customer service orientation
Ability to follow structured processes and guidelines
Excellent active listening and problem-solving skills
Adaptable and quick to learn new tools and technologies
Self-motivated and passionate about customer satisfaction
Ideal Candidate
Customer-focused mindset, delivering exceptional service
Communicates clearly, able to simplify complex concepts
Troubleshoots issues and finds creative solutions
Contributes positively to team dynamics
Embraces change, learns quickly, and stays composed under pressure
4)
Polish Speaking Customer Service - Gaming related
Location: Sofia, Bulgaria
Salary: 2400 BGN per month + signing bonus + relocation package
Join our client’s team and become part of one of the world’s leading gaming companies! If you’re passionate about games and love helping other players, this role is for you.
What you’ll do:
Assist players with technical or gameplay issues through tickets and chat
Deliver an exceptional, player-focused support experience
Spot and report trending bugs or recurring issues to internal teams
Work closely with a team of fellow gamers to ensure a friendly, player-to-player support environment
What we’re looking for:
Fluency in Polish and strong English communication skills
Empathy toward players and the ability to understand their perspective
Familiarity with player support processes
Gaming experience—understanding gaming culture and mindset is a strong advantage
A genuine desire to help others and contribute to team success
What’s in it for you:
3000 BGN welcome bonus
Relocation support (transport, hotel stay, rent assistance, and help finding long-term housing)
Fully paid, in-office training
Stable employment with opportunities for career growth
Competitive salary
Additional health insurance
Over 50 benefits and services to choose from
Positive, international work environment
Ongoing support and learning opportunities
Employee referral bonuses
5)
Danish Speaking Solutions Consultant
Sofia, Bulgaria
Salary: 3500 BGN + performance bonus (up to 300 BGN/month)
Welcome Bonus: 3000 BGN
Employer: Support team for one of the world’s biggest search engines
What’s Offered:
Paid training and relocation support (travel, housing help, rent)
Career growth opportunities and stable employment
Additional health insurance
50+ perks and benefits
Friendly, international work environment
Relocation assistance provided
Key Responsibilities:
Provide professional product support via phone, email, and chat
Use CRM and ticketing tools to resolve issues quickly and accurately
Meet targets for response time, resolution, and satisfaction
Collaborate with team members and share knowledge
Stay up to date with training and product updates
Requirements:
Fluent in Danish and English
Strong communication and customer service skills
Able to follow structured processes and use support tools effectively
Fast learner, adaptable, and calm under pressure
Team-oriented and motivated
Please Email cv to [email protected]
