Customer Management Resourcing Ltd

Customer Management Resourcing Ltd CMR share the same passion as our clients for customer experience by partnering with them to recruit the best talent into customer management roles.

CMR share the same passion as our clients for customer experience and we do this by partnering with them to recruit the best talent into customer management roles. Customer management spans across all areas of customer contact that is generally surrounded by contact centres. With more and more customers moving purely to online services and clients being more astute around costs of call centres, ou

r focus is working closer with our clients; to enhance their customer’s experience, maximise sales productivity and reduce operational costs to give them a lucrative return on investment.

Incredible Opportunity for Danish Speakers based in the Watford/London Area. We are looking to expand our Multilingual t...
27/04/2022

Incredible Opportunity for Danish Speakers based in the Watford/London Area. We are looking to expand our Multilingual team in one of the UKs top 500 places to work. Incredible salary, incredible benefits and hybrid working with only TWO days in the office.

For any more information do not hesitate to get in contact with us.

Fantastic opportunity to join a well-established company in the Northwest to work in a Back Office Administrative role b...
10/02/2022

Fantastic opportunity to join a well-established company in the Northwest to work in a Back Office Administrative role based in Trafford Park with an excellent starting salary and fantastic opportunities for growth and progression!!

Please reply to this post for more information!!

🌟New Opportunity!🌟 We are recruiting for Customer Service Advisors based in Redhill. This is a full time role, Monday – ...
10/02/2022

🌟New Opportunity!🌟
We are recruiting for Customer Service Advisors based in Redhill. This is a full time role, Monday – Friday between 8am-6pm. The role offers a competitive salary, excellent benefits and progression opportunities in a growing utility company! Please contact Cathy Redmond for further information!

25/11/2021

***We are recruiting***
Are you looking for the next step in your career?
Are you an ambitious, motivated and experienced customer service professional who wants to be rewarded for your hard work?

If so, then we want to hear from you!

We offer:
- Competitive basic salary and OTE
- Extensive training & Support to ensure you are able to deliver CMR’s excellent level of service
- Excellent career development opportunities
- Regular social events
- Brand new modern funky office located in Altrincham, within walking distance to the train station and famous town centre

Get in touch with Nicola Morris today for immediate consideration!

25/11/2021

Customer Care Advisor

Location: Manchester, Trafford Park | Salary: Competitive | Closing Date: Thursday 16 December 2021

Customer Service Advisor
£22,000 PA
Monday - Friday 8am - 5pm (1 in 4 Saturdays, 8am - 12pm)
Office Based within Trafford Park
Full Time/Part time (20 hours per week also available)
Excellent Opportunity to work within a Progressive company who value their employees

Job Role
• Respond to customer enquiries in an effective, professional and timely manner
• Liaise effectively with employees within the Branch network in order to provide a seamless service to the customer
• Understanding and practical knowledge of all working practices
• Servicing customers’ needs via Media Channels and Web Chat

Skills / Attributes:

• Exceptional literacy skills
• Good numeracy skills
• Competent Word, Excel and Outlook Skills
• Excellent oral and written communication skills, internal and external
• Proven experience of providing first class customer service via Social Media Channels Desirable (Facebook, WhatsApp, Trust Pilot, Twitter)
• Proven experience of dealing with customer complaints and concerns in a positive, calm and professional manner
• Excellent organisational skills with an ability to successfully handle multiple tasks
• Self-motivated and Conscientious with a drive to achieve continuous improvement
• Ability to prioritise workloads, work under pressure and to strict deadlines
• Exceptional attention to detail with the ability to analyse data
• Ability to build and develop strong relationships with both customers and internal stakeholders
• Ability to adapt to change in a positive manner

What We Offer
• A competitive salary
• A minimum of 22 days holiday a year including public holidays
• A stakeholder pension scheme*
• A life assurance plan from day one
• A strong commitment to training and development
• Structured in-house and external training courses
• A strong team-based, forward-thinking and progressive culture
• An active policy of 'promoting from within'

18/11/2021

Flemish Customer Support Specialist
Paris
€ 30,000
Full time – permanent

Job Purpose:
We have a fantastic opportunity to join a global automotive sales business who has opened a new CX Centre in Paris. Specialising in transforming the car buying experience across the UK and Europe, our client has an excellent opportunity for experienced Flemish Speaking Customer Service specialist to join their growing team!
With their rapid growth in recent months, our client is looking for several Flemish Speaking Customer Support Specialists to strengthen their team in Paris.

Role and Responsibilities:
• As a customer support specialist, you will handle calls from customers who have any inquiries about the products and services offered
• Oversee any requests from customers and prospects wishing to learn more about the products and services offered
• Make any required analyses to provide the appropriate response or escalate if necessary and ensure a positive experience for every customer
• You will be the first point of contact for new and existing customers and you will respond to requests concerning the mobility offer (subscription, purchase in cash, financing)
• You will advise customer's current or future mobility needs (eg selection of the appropriate car model) via email, phone and chat
• Write online help and solution tutorials
• Participate in the test phases of setting up customer support processes
• With your empathy, you will support (potential) customers in their decision-making process, by identifying their needs and ensure that they are best taken care of throughout the process.

Skills and Experience required

• Native Flemish speaker & must speak either French or English
• A great sense of customer service and a great ability to listen
• Two values that are close to their hearts: Kindness and team spirit
• Be Analytical, patient and calm in any stressful interaction with customers
• Ability to quickly familiarize yourself with new computer systems and you have a good knowledge of MS Office, Excel in particular,
• You work in a precise and customer-oriented manner
• Experience in a call center is an advantage
• Working on Saturdays is not a problem for you

Benefits:
• 25 days holidays + 1 additional day off for your birthday.
• Private Health Insurance (Alan)
• 35euro of your transport ticket refunded (Monthly)
• 2 weeks of training
• Restaurant tickets

If you like the sound of working with a Company that truly value their staff and is exponentially growing, we would love to hear from you!

🌟Calling all Contact Centre Advisors! 🌟We have a range of exceptional opportunities available across the North West offe...
18/11/2021

🌟Calling all Contact Centre Advisors! 🌟We have a range of exceptional opportunities available across the North West offering competitive salaries, benefits and career progression! Please speak with John Colgan for more information on the current vacancies we have available!


Wishing Liam James a very happy birthday birthday from all your friends at CMR, hope you have a great day 🥳
01/10/2021

Wishing Liam James a very happy birthday birthday from all your friends at CMR, hope you have a great day 🥳

✨New Opportunity!✨We are currently recruiting for Technical Support Advisors to join a diverse team in an award-winning ...
30/06/2021

✨New Opportunity!✨
We are currently recruiting for Technical Support Advisors to join a diverse team in an award-winning multinational IT company based in Manchester. This is a permanent position with 9 weeks specialized training and excellent career prospects. Immediate start dates are available! Please apply now for immediate consideration

23/06/2021

Genesys- Genesys Cloud- Genesys Engineer- Contact Centre Support- Cloud Telephony

Genesys Cloud Engineer

Our client fast growing and dynamic client is currently recruiting for an experienced Genesys Cloud Support Engineer on a permanent basis to start as soon as possible. You will be based remotely with occasional travel to the main office and client sites.
Working closely with internal Stakeholders and external clients you will be responsible for providing exceptional levels of first- and second-line support to clients. This role will be remote with some travel to Yorkshire.

Key Responsibilities:
• Manage and resolve all support queries within set SLA’s
• Set up, test and implement Genesys Cloud platforms
• Perform routine maintenance.
• Troubleshoot and successfully resolve all Genesys Cloud user queries such as permissions or group access.
• Provide regular updates to users on the status of their query and aim to resolve as quickly as possible.
• Utilise experience within Genesys Cloud to enable the business to deliver high quality Omni-channel customer experiences.

Experience Required:
• Experience of working within a Contact Centre environment, troubleshooting and supporting Genesys Cloud ( 2yrs minimum).
• Set up and support of Genesys Cloud Systems
• Experience of prioritising incoming tickets and incidents via a Service Desk
• Excellent communication skills
• Genesys Cloud systems setup and support
• Genesys Cloud Configuration (desirable)

If your experience matches the above description please apply for immediate consideration.

Genesys- Genesys Cloud- Genesys Engineer- Contact Centre Support- Cloud Telephony

🌟WE ARE HIRING🌟Are you an ambitious and motivated graduate? Or maybe you are a customer service professional looking for...
14/05/2021

🌟WE ARE HIRING🌟Are you an ambitious and motivated graduate? Or maybe you are a customer service professional looking for a new opportunity to build a long term career….If so, we want you to hear from YOU! 📲🤙

We are looking for a Resourcing Coordinator to join our experienced, friendly, industry leading team at our brand new head office in Altrincham.

Get in touch today to find out more! 😎

Address

1a Bridgewater Road
Altrincham
WA141LB

Opening Hours

Monday 8am - 8pm
Tuesday 8am - 8pm
Wednesday 8am - 8pm
Thursday 8am - 8pm
Friday 8am - 8pm
Saturday 8am - 8pm

Telephone

0161 283 7817

Website

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