09/04/2026
KEY STEPS TO MANAGING UNDERPERFORMANCE
Poor performance is one of the most challenging topics in leadership. Most managers delay the conversation, blame others or outside factors, soften the message, or hope the issue resolves itself. It rarely does. Avoidance almost always makes things worse, for the individual, the team, and the organisation.
Managing poor performance is about clarity, accountability, and support. When done well, it strengthens culture, builds trust, and helps people grow.
⭐ CLARITY
Most performance issues start with unclear expectations. Before assuming capability is the problem, check whether expectations were explicit, resources were available, and priorities were communicated.
⭐ ADDRESS ISSUES
Delaying the conversation makes it harder. Early action prevents habits from forming, shows genuine investment in the person’s success, and protects team morale.
⭐ HAVE THE CONVERSATION - Be direct, respectful, and evidence based. Focus on behaviours, explain the impact, and outline what good looks like. Avoid vague statements that create defensiveness.
⭐ USE A PIP - A PIP is a support plan, not a punishment. It should set clear goals, realistic timeframes, and outline the coaching or training provided. Regular check ins keep progress on track.
⭐ COACH - Your role is to guide. Effective coaching builds ownership, provides timely feedback, and recognises progress. People improve when they feel empowered, not monitored.
⭐ EVIDENCE - Good documentation ensures transparency, consistency, and a clear record of expectations and progress. Done well, it’s an ethical practice that protects everyone.
⭐ AWARENESS - Not every issue can be resolved. When someone continues to fall short despite support, leaders must make a difficult call to protect team performance and uphold standards.
⭐ REFLECT - Every performance issue is also a leadership moment. Reflect on whether expectations were clear, feedback was timely, and whether you modelled the standards you expect.
Managing poor performance is about being a responsible leader. When leaders handle these conversations with clarity, empathy, and consistency, they create a culture where people know what good looks like, feel supported to achieve it, and trust that standards are upheld.
TED TALK
Jane Helbrecht’s TEDx talk explores how team performance often starts with leadership behaviours, offering practical strategies for building a more intentional leadership approach: Check out the link in comments
https://www.youtube.com/watch?v=qVjstRldNxw
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