IMI Training &Development The Language Institute Manpower Solutions

31/05/2016

31/05/2016

Finance & Accounting Courses : Finance for Non Financial Managers

Financial education needs to become a part of our national curriculum and scoring systems so that it’s not just the rich kids that learn about money.. It’s all of us. ”

A strong financial background is a major asset to making effective business decisions. Understanding the essential tools of finance is fundamental to a business’s growth and development. All managers need to know how finance affects them and their departments even if they are not responsible for budgets.

Benefits & Added Value

Comprehend the basic concepts of finance.

Quantify and evaluate the approach to sound strategic management.

Implement the financial tools required for effective business decisions and continuous profitability.

Who Should Attend?
- Executives and Managers with non-financial background.
- Any individual who is interested to learn about the financial perspective of a company’s status.
Program Content

Understanding and using basic financial terms.

Assessing the financial health of the firm.

Understanding financial statements and basic ratio analysis.

Evaluating the real worth of business ideas from a Return on Investment viewpoint .

Appraising projects and using effective capital budgeting techniques.

Managing the company’s funds effectively and efficiently.

Justifying major financial decisions.

Incorporating the required tools for financial stability and ensure profitability

31/05/2016

Sales Courses : Key Account Management

Create, maintain and enhance client relationships in order to achieve long-term business, client loyalty and commitment.”

More and more organizations are recognizing that relatively few accounts provide the bulk of their revenue and profit. Why? Because they know that keeping these key accounts satisfied is the best way to ensure their own future success. Succeeding with your key accounts is vital for large, established companies and smaller, growing businesses.

Benefits & Added Value

By attending this program participants will:

Understand the challenge of Key Account Management, and identify the obstacles to implementation.

Identify the skills, tools, processes, and disciplines required for Key Account Management.

Be able to identify, select and prioritize your Key Accounts.

Understand the requirements of selling to complex organizations.

Who Should Attend?
Sales managers, key account executives, and professionals involved, or about to be involved, in selling a product or service to accounts that have the potential of large volume sales.
Program Content

Complex buying / selling cycle.

How to develop a long-term relationship with customers, its value and importance.

Decision guidelines: the optimum conditions in which the selling effort takes place with relation to the buyer guidelines and objectives.

Decision levels: the different roles of decision-makers and how to recognize and engage each of them.

Closing: how to gain the highest realistic level of commitment for the existing situation.

Handling customer concerns and turning objection into opportunities through resolving their customer concerns and objections.

Account Maintenance: building the sales people’s competence to maintain and develop business in their accounts.

31/05/2016

Management Courses :
Strategic Thinking and Planning

I'll be more enthusiastic about encouraging thinking outside the box when there's evidence of any thinking going on inside it. ”

Terry Pratchett
To think strategically is to plan for the future. Top level executives in organizations are responsible for not only moving the organization forward but for developing a strategic plan designed to accomplish just that. This workshop will focus on showing and applying the steps of creating a bold strategic plan for your organization. It will present strategies to bring that vision to life by offering practical tools and ideas for implementing the strategic plan.

Benefits & Added Value

By attending this program participants will:

Understand how to think strategically.

Use a successful framework for strategic planning.

Inject new ideas into your strategic planning.

Discover how to design an effective implementation plan.

Who Should Attend?
Managers, Top Executives and every person who seeks to excel in his work and his life.
Program Content

What is strategic thinking?

Risks of missed strategic opportunities.

Consequences of lack of planning.

Understanding our Surroundings: Position Assessment.

- SWOT analysis

Designing the Future: Creating Vision & Setting Goals.

From Idea to Reality: Taking Action.

- Align strategic goals and initiatives

- Create action plans

Getting Others on Board: Follow Through.

- Identify critical plan stakeholders and needs

- Create a communication plan

Evaluating plan success.

31/05/2016

Marketing Courses:

Have you embarked on the journey of improving customer service? How would you like to provide great customer service, learn to relate to your customers, fulfill their basic needs and exceed their expectations? This interactive program will give you the best chance of enhancing your people skills and increasing your effectiveness and productivity.

Benefits & Added Value

By attending this program participants will:

Recognize the importance of providing effective customer service.

Deliver creative customer service.

Handle customer complaints and minimize customer dissatisfaction.

Avoid common customer service pitfalls.

Deploy retention strategies to keep customers for life.

Who Should Attend?
Professionals, sales representatives, small business owners and other company personnel dealing with customers and would like to improve their service and better handle daily pressures and angry customers.
Program Content

The Costs of Poor Customer Service.

Who is the Customer?

External Customers.

Internal Customers.

Managing Customer Expectations.

The Importance of Expectations.

Influencing Customer Satisfaction.

Developing strategies to anticipate customer needs & wants and respond to them in a timely manner.

Projecting a Positive Attitude.

Dealing with those "Difficult" Customers.

Follow-up action.

31/05/2016

Human Resources Courses:

Benefits & Added Value

By attending this program participants will:

Identify and implement consistent recruiting, screening and hiring procedures.

Attract talent through innovative recruitment sources.

Screen and select exceptional candidates.

Interview so that you get the data you need.

Select what to include in the decision-making process.

Who Should Attend?
Managers, executives and supervisors involved in the selection of job candidates, human resource and personnel development managers/executives and recruitment coordinators.
Program Content

Types of interviews and when to use them.

Conducting a goal-directed interview.

Developing your own interviewing strategy.

Avoiding the most common pitfalls of interviews.

Uncovering interviewee weaknesses.

Assessing the fit between job and candidate.

Making the most of your interview time.

31/05/2016

Supply Chain Management

“ A supply chain is a network of facilities that procure raw materials, transform them into intermediate goods and then final products, and deliver the products to customers through a distribution system. ”
Lee and Billington
The supply chain includes all of the activities and processes needed to supply a product or service to the final customer. Supply Change Management is increasingly imposing competitive challenges on today’s organizations. This program presents up-to-date approaches and appropriate tools to assist the participants in improving the supply chain performance in their organizations.
Benefits & Added Value
• By attending this program participants will:
• Understand the basics of Supply Chain Management.
• Understand how supply chain thinking contributes to corporate key result areas.
• Develop approaches to improving the supply chain process.
• Who Should Attend?
Managers, along with other employees involved in the process of improving “supply chain managements”.
Program Content
• Implementing different Supply Chain strategies.
• Expanding possibilities for cost savings and financial rewards.
• Forecasting demand and usage.
• Assessing suppliers’ capabilities.
• Establishing goals to measure improvements.
• Mastering key supply chain processes and metrics for improving supply chain networks.
• Using the balanced approach to measuring total supply chain performance.

30/05/2016

30/05/2016

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