30/07/2018
We are hiring junior IT specialist (Helpdesk) with experience from 0 to 1 year.
To be Responsible for providing technical assistance and support related to network, computer systems, hardware, or software. Responds to queries, and determines and implements solution.
If interested to apply, kindly send your CV to [email protected] (please write the job vacancy in the mail subject to be considered)
Primary responsibilities
• Provide technical assistance and support for incoming queries and issues related to network,
computer systems, software, and hardware.
• Respond to queries either in person or over the phone.
• Maintain daily performance of computer systems.
• Ask questions to determine nature of problem.
• Install, modify, and repair computer hardware and software.
• Run diagnostic programs to resolve problems.
• Resolve technical problems with Local Area Networks (LAN).
• Install computer peripherals for users.
• Follow up with users to ensure issue has been resolved.
• Gain feedback from users about computer usage.
• Run reports to determine malfunctions that continue to occur.
• Determine the best solution based on the issue and details provided by customers
• Properly escalating unresolved queries to the next level of support
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Identify and suggest possible improvements on procedures
Requirements
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking
