15/08/2024
๐๐๐ฅ๐๐ฉ๐๐ซ๐๐จ๐ซ๐ฆ๐๐ง๐๐ is hiring Career Advisor Assistants (German/Spanish/French/Italian) ๐ช๐ธ๐ซ๐ท๐ฎ๐น๐ฉ๐ช
๐๐จ๐ ๐ฌ๐ฎ๐ฆ๐ฆ๐๐ซ๐ฒ/๐จ๐ฏ๐๐ซ๐ฏ๐ข๐๐ฐ
The Career Advisor Assistant is responsible for providing support to the company employees whenever there is dissatisfaction or identified risk of resignation or request to be transferred, to accomplish a successful integration or retention in the company.
๐๐๐ฒ ๐ซ๐๐ฌ๐ฉ๐จ๐ง๐ฌ๐ข๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ ๐๐ง๐ ๐๐๐๐จ๐ฎ๐ง๐ญ๐๐๐ข๐ฅ๐ข๐ญ๐ข๐๐ฌ
๐. Analyze and act in all situations related to contract resignations / non-renewals communicated to the HR team, regardless of the communication channel chosen by the employee and through resignation reports
๐. Contact employees and fully understand their labor or personal needs in order to make the right offer for them to stay in the company
๐. Establish contact and find solutions internally with other departments or with external entities, according to the employeeโs needs, to successfully retain the employee.
๐. Contact employees to perform stay or exit interviews.
๐. Communicate with all stakeholders in order to facilitate processes within the company such as transfers, internal promotions, etc.
๐. Employee complaints management.
๐. Perform continuous improvement interviews on projects followed by meetings with operational management to discuss findings and define improvement opportunities.
๐. Conduct Focus Group sessions.
๐. Complete special projects as assigned.
๐๐. Act with initiative, make things happen.
๐๐. Be focused on delivery and productivity improvement.
๐๐. Be a true team member in Teleperformance Portugal โ focused on the success of the company.
๐๐. โEnthusiasticallyโ communicate the companyโs culture and values.
๐๐. Be an active part in the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions).
๐๐. Ensure all Teleperformance processes, procedures and policies are fulfilled, including but not limited to department's processes, GDPR - General Data Protection Regulation, GECSP - Global Essential Compliance, Information Security Policies, HR, etc.
๐๐. Communicate to leadership any known infractions of these Corporate Policies and procedures immediately
๐๐๐ข๐ง ๐๐จ๐ ๐๐๐ช๐ฎ๐ข๐ซ๐๐ฆ๐๐ง๐ญ๐ฌ
Education and specific Training
Bachelor's degree required in HR, Business, or related field (preferential)
Fluency in Spanish/Italian/French/German (minimum B2)
๐๐จ๐ซ๐ค ๐๐ฑ๐ฉ๐๐ซ๐ข๐๐ง๐๐
At least 1 year of experience in the role or in Human Resources positions
๐๐๐๐ก๐ง๐ข๐๐๐ฅ ๐๐ค๐ข๐ฅ๐ฅ๐ฌ
Working knowledge of Microsoft Office Suite (Excel, Word)
Ability to use Internet applications.
Working knowledge of HR tools.
๐๐จ๐ฆ๐ฉ๐๐ญ๐๐ง๐๐ข๐๐ฌ ๐๐ง๐ ๐ฌ๐ฉ๐๐๐ข๐๐ข๐ ๐ฌ๐ค๐ข๐ฅ๐ฅ๐ฌ
Customer oriented
Diversity orientation
Flexibility
Interpersonal skills
Problem solving
