06/29/2021
Job description
Qualifications and Skills
Education:
Post-Secondary education required or equivalent (IT preferred)
Knowledge basic networking, hardware (desktop/laptop) troubleshooting; Microsoft Windows and Office troubleshooting; Apple (macOS and iOS) troubleshooting
Knowledge, Skills and Attributes:
Attention to detail and committed to a high degree of accuracy.
Possess excellent time management skills and the ability to prioritize tasks based on the severity.
Ability to support end-users using different methodologies (phone, in person, web)
Understand the importance of good customer service skills.
Creativity and demonstrated ability working in a fast-paced environment with a high degree of change and ambiguity is critical.
Location: Penticton, British Columbia
Responsibilities:
• Provide 1st level support via the IT Support Queue (phone, email and in-person)
• Configure and image workstations, laptops and other computing equipment as required.
• Setup new user accounts and configures the required hardware.
• Configure/support printers, copiers, IP Phones and various other peripheral devices.
• Document technical procedures for new technologies, as well as update and maintain existing technical documentation.
• Support the network infrastructure (WAN/LAN)
• Assist team with administrative tasks.
• Carry out administrative activities of establishment, assemble data and prepare periodic and special reports, manuals and correspondence,
Benefits:
Competitive salary
Relocation covered by us
Transportation cost paid
Job Types: Full-time, Permanent
Shift: Flexible Schedule
Job Types: Full-time, Permanent Salary: From $28.00 per hour
Job Type: Permanent
