PlanIT Search

05/06/2024

We are thrilled to announce that Plan IT has been recognized as a Platinum Supplier by OECM! We would like to thank the entire team at PlanIT Search for their hard work and dedication which helped us achieve this prestigious recognition.

01/07/2020

Our mantra is "Eat, Sleep, RECRUIT". What is your mantra this year?

10/31/2019

Do you know what's really spooky? Not liking your current role and not knowing what to do next. PlanIT can help!

Happy Halloween Everyone!

09/17/2019

PlanIT is engaged by a spirit of winning for Candidates, Clients, and our Company. We believe in finding solutions that will have a positive outcome for everyone involved. We're constantly looking for ways to improve and we're always ready for a challenge. Visit www.planitsearch.com for more information!

09/16/2019

Responsibilities:

- Provide quality service and takes ownership in resolving incidents/service requests; tracking end-user systems and device inventory resulting in a timely and efficient resolution to incidents/service requests evidenced by meeting or exceeding clients’ needs
- Proactively seeks information and utilizes creative problem-solving skills along with standard operating procedures
- Demonstrates relationship building, effective communication skills, and quality service in the process of supporting, advising and educating clients on the use of end-user computing hardware
- Demonstrates relationship building, effective communication skills with team members and third parties in the process of resolving incidents/service requests, knowledge transfer resulting in efficient and effective incident management
- Contributes to hardware, software, services enhancements by identifying when established procedures are not working and there are gaps in processes and makes recommendations for improvements. Develops and edits customer and technical support knowledgebase documentation.
- Demonstrates quality service by actively contributing to customer satisfaction through advocating for clients needs, escalating incidents and requests

Qualifications & Requirements:

- Demonstrate the ability to see issues from the customer’s perspective, assesses the urgency of requests and respond accordingly
- Ability to communicate clearly and effectively both verbally and in writing, to differing audiences
- May require to travel to various locations outside of the corporate office
- ITIL Methodology
- A high degree of familiarity with some or all of the following technologies: Windows 7/8, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, VPN, RSA, and Citrix Receiver
- A high degree of familiarity with some or all of the following hardware: Desktop / Laptop, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
- Knowledge of wide-area networks, TCP/IP and Server OS is desired.

Experience:

- Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
- Bachelor’s degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience.
- Minimum 2-5 years of related experience

If you qualify for this opportunity, please apply!

Click here to view and apply for current job openings.

PlanIT is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you in advance for your interest, however, only those selected for consideration will be contacted

09/16/2019

Responsibilities

- Lead, coach and train a team of team lead and technical support specialists to ensure the team is consistently delivering products & services up to the expected standards
- Takes responsibility for any issues or problems within the team and makes sure they are dealt with appropriately and in a timely manner
- Makes sure the team understands and adheres to departmental policies and procedures
- Documentation and continuous improvement of department policies and procedures. - Ensure all processes are maintained, reviewed and updated to SharePoint on a regular basis.
- Demonstrates accountability for the progress of work in-scope for the team and its alignment to department strategy.
- Ensure all items in the quality control database are kept up to date and completed in a timely fashion.
- Review and manage all SLA and work order reports provided by SIAM and/or tools to ensure all departmental SLA’s and obligations are being met.
- Monitor all queues (email/Remedy/phone/request tracking) to ensure the timely processing of requests.
- Ensure all open requests are monitored and being followed up on a regular basis, documenting any updates in the work-log of the requests; this includes management of suppliers who are required to deliver against obligations and end-user expectations.
- Address and resolve all escalations
- Provides quality service and takes ownership in resolving incidents/service requests; tracking end-user systems and device inventory resulting in a timely and efficient resolution to incidents/service requests
- Proactively seeks information and utilizes creative problem-solving skills along with standard operating procedures.
- Demonstrates quality service by actively contributing to customer satisfaction through advocating for TSG’s clients’ needs, escalating incidents and requests, resulting in meeting or exceeding TSG’s client’s satisfaction metrics.
- Supports a wide range of IT services including but not limited to: PC, MAC, mobile devices, RSA token, Video Conference, software and basic network support.

Qualifications & Requirements

-Bachelor’s degree in computer science, business computing or a related field, or equivalent combination of education, certification, and experience.
- Experience with ITIL v3 would be preferred (ITIL practitioner certification).
- Minimum of 8 years of experience working in a Customer Service Role and Service Desk Tier II or IT Security capacity and a minimum of 5 years’ experience in a supervisory/management role.
- Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
- Have baseline knowledge of Active Directory is used for authentication.
- A high degree of familiarity with some or all of the following technologies: Windows 7/8, OSX, iOS, Microsoft Office, Internet Browsers, Local Account Management, Installs and removals, Registry, Command line, Service management systems, System Management Tools, VPN, RSA, and Citrix Receiver
- A high degree of familiarity with some or all of the following hardware: Desktop / Laptop, Blackberry, iPad, iPhone, Android Phones, Printers, Video Conferencing equipment, Cisco IP phones
- Knowledge of wide-area networks, TCP/IP and Server OS is desired.
- Exposure to Remedy and/or Service Nowsystems
- Exposure to Business Objects or equivalent report generation system for query purposes
- Have a strong business acumen with an understanding of the link between business needs and IT operations.
- It may require working during non-business hours and on weekends.

If you qualify for this opportunity, please apply!

Visit our website www.planitsearch.com to view and apply for current job openings.

PlanIT is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Thank you in advance for your interest, however, only those selected for consideration will be contacted

09/16/2019

The progress of data science over the last few years has been extraordinary. There are several advanced capabilities we can use to generate business value. Here are 5 important processes in which Data Science is performed. We’re excited to see how far data science can take us in the future and how much value we can generate with its features.

08/23/2019

We know the importance of technological advances, but we also know that without protecting the environment we are at a loss. We are sharing this video because we believe in creating a better world for the next generations and know that we have the responsibility to help increase awareness of this international crisis. Here are 5 ways everyone can help the Amazon rainforest.

The largest jungle on our planet, the Amazon, is in danger of drying out. If we lose just 5% more to deforestation, it may never be the same again.

08/20/2019

“The IoT integrates the interconnectedness of human culture - our 'things' - with the interconnectedness of our digital information system - 'the internet.' - That's the IoT" - Kevin Ashton

07/29/2019

Have you been selected for an interview? Here are some great tips on how to Prepare for the Interview and obtain your dream job!

Prepare for the Interview Posted on July 29, 2019July 29, 2019 by Plan IT Admin Now that you’ve successfully passed the first step: the resume; the second step in landing a great job is a great interview. Planning and preparing will ensure that you present yourself well. 1. Be Informed Understand ...

07/23/2019

With technology evolving over the last few years, it's really important for us to keep an eye on the current market trends. Here’s why most companies are preferring DevOps practices.