Onico Solutions Information Technology Staffing

12/21/2022

To all of our friends and contacts - wishing you and your family a happy and healthy holiday season and all the best in 2023!

11/25/2021

The Technical Support Analyst is responsible for providing technical support via phone, email or portal for our client’s end users and systems.

Responsibilities

Provide first level analysis of an incident and/or a solution to it in order to restore service
Perform remote troubleshooting, installation and repairs using remote support tool
Provide access to clients (Permission etc) password resets, unlocking accounts through Active Directory.
Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.
Administer and maintain end user accounts, permission, and access rights.
Ensure network connectivity of all workstations
Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.
Move, add and/or update end user technology-related devices which include updating Configuration Items
Populate and administer knowledge base and other self-help tools with proven solutions to common technology-related problems.

Qualifications

1-2 years of experience in technology support roles
1-2 years of experience working in a Service Desk environment is preferred
1-2 years experience in Microsoft Active Directory and IP network administration
Strong experience with Windows XP/7 Operating System and Microsoft Office 2007/2010 (Word, Excel, Power Point, MS Project, Visio etc)
Experience with Windows 2003/2008 server and administration tools, Lotus Notes (or an equivalent corporate messaging system)
Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices.
Experience with desktop and server operating systems, including Windows and Macs.
Application support experience with MS Office Suite, Google Apps.
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong interpersonal skills

This is a remote work from home position, located in Toronto, ON with an annual salary of $50,000.00 – $53,000.00 plus benefits.

10/20/2021

The Technical Support Analyst is responsible for maintaining the company’s IT desktops, laptops, and networking systems. The position will troubleshoot desktop issues, diagnose network related problems, manage Windows Desktops and deployment, and assist with MS Hyper-V, and VMWare. The successful candidate should also have excellent documentation and communication skills.

Responsibilities

• Experience with installing, configuring, and troubleshooting Microsoft Operating Systems
• Experience with using Microsoft Office 365 Suite
• Experience with Remote Control Software such as Teams, TeamViewer or QuickAssist
• Experience with troubleshooting printers, scanner and various other peripherals
• Experience with troubleshooting and supporting mobile devices iPhone, iPad, and Androids
• Knowledge of networking concepts including TCP/IP, routing, switching, VLANs, subnetting, super subnetting and other networking concepts is an asset
• Knowledge of networking hardware including Cisco and HP Switches, SonicWALL routers, Paolo Alto Gateways, switches and VPN appliances is an asset
• General Knowledge of back-up software
• Knowledge of cloud platforms including as Azure
• Assemble, image and configure client workstations, laptops and servers.

• Perform onsite (multiple locations) and remote tech support troubleshooting of hardware, software and networking issues for various clients.
• Perform Level 1 tech support fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and application.
• Monitor central ticketing system to ensure timely resolution of issues.
• Apply industry “Best Practices” to all client sites.
• Follow check lists to ensure a consistent result for routine and common tasks.
• Access software updates, drivers, knowledge bases and FAQ resources on the Internet/intranet to aid in problem resolution.
• Other duties as assigned by management.

Qualifications

• 1 – 5 years of experience as a Technical Support Analyst
• Ability to multi-task in a team environment is essential
• Ability to work under pressure with tight deadlines
• Ability to conduct research into a wide range of computing tech support issues
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to absorb and retain information in a fast paced environment
• Must possess exceptional customer service orientation
• Must possess and demonstrate excellent verbal and written communication skills
• Must possess and demonstrate excellent interpersonal skills is a must as this is a customer-facing role
• Proven technical, analytical and problem-solving tech support skills
• Highly self-motivated and directed with a passion for technology and I.T.
• Post-secondary education in Computer Science / Information Technology
• Must have a valid Ontario Driver’s License and full access to a reliable vehicle

This is a permanent position located in Vaughan, ON an annual salary of $50,000.00 – $60,000.00 per annum.

09/30/2021

We are currently looking for an entry level Technicien Informatique/Technical Support Technicienne @ https://www.onicosolutions.com/jobs/technicien-informatique-technical-support-technicienne/ for a minimum 6 month contract role in Montreal, QC

Le titulaire fera partie de l’équipe de support technologique. Il

09/30/2021

Le titulaire fera partie de l’équipe de support technologique. Il sera appelé à offrir du support de niveau 1 pour les employés.

Plus spécifiquement, il sera appelé à:

Préparer les postes de travail pour les nouveaux arrivants et faire l’installation sur place. Récupérer les équipements des départs.
Effectuer la création et la destruction des profils utilisateurs ainsi que les différents accès selon les besoins des clients
Participer à la tenue de l’inventaire du service TI de la société
Faire l’installation du matériel informatique et des logiciels
Veiller à ce que les postes de travail et les périphériques soient fonctionnels et utilisés de manière optimale
Participer à différents projets
Assurer un suivi serré avec les utilisateurs pendant toute la durée où le billet est ouvert
S’assurer que le traitement des demandes des utilisateurs répond aux critères de service établis.
Effectuer un diagnostic de base à distance des postes de travail, des applications et du réseau, et fort de ce diagnostic, fournir un service de soutien de haut niveau à tous les utilisateurs, selon les critères établis
Documenter, analyser et améliorer de façon continue les procédures, les problèmes et leur solution
Jouer un rôle conseil auprès des utilisateurs

EXPÉRIENCE DE TRAVAIL ET CONNAISSANCES

Diplôme d’études collégiales en sciences informatiques ou équivalent
Minimum 3-6 mois d’expérience dans un centre de Services TI
Connaissance approfondie de Microsoft Windows 10, Office 365 et des outils de bureautique, des ordinateurs de bureau et portables, iPhone, iPad, des imprimantes multifonctions, des vidéoconférences.
Excellentes aptitudes en dépannage et en résolution d’incidents

PROFIL RECHERCHÉ

Fortes aptitudes en communication et bonne maîtrise du français
Personne établissant des relations positives, aimant le travail d’équipe et contribuant au développement d’une dynamique d’équipe positive
Capacité à travailler sous pression ; sens de l’urgence et être orienté vers le service à la clientèle
Polyvalence, capacité de s’adapter à de nouvelles technologies et aux changements
Fortes capacités organisationnelles et gestion des priorités, habileté à exécuter plusieurs tâches simultanément et orienté résultats
Personne motivée, créative, flexible, responsable et prête à prendre des initiatives

Il s’agit d’un poste contractuel d’au moins 6 mois situé à Montréal, QC (Centre Ville)

09/09/2021

We are currently looking for a Technical Support Analyst to ensure proper computer operation in order for end users to accomplish business tasks in multiple domain environments. This includes receiving, prioritizing, documenting and actively resolving end user help requests within established service level agreements (SLAs). Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the client device level.

Responsibilities

Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Alert management to emerging trends in incidents.
Rollouts and operation system on-boarding projects.

Deployment

Implement software releases and roll-outs according to Change Management best practices.
Manage hardware life cycle of computers, printers and devices on the network.
Execute project plans to on-board approved operation systems and devices.

Operations

Fulfill incoming service requests from end users via telephone, client self-service portal, and email in an efficient and courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from internal and external clients.
Escalate problems (when required) to the Service Desk Team Lead.
Prioritize client service request and incidents. Escalate when required to the appropriate resources.
Coordinate internal/external resources to deliver solution.
Record, track, and document the service desk request and problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting.
Access software updates, drivers, knowledge bases, and frequently asked question resources to aid in problem resolution.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the workstation level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Ensure virus definitions and security patches are up-to-date on all computers.
Performing preventative maintenance as required, including checking and cleaning of workstations, printers, and peripherals.
Test fixes to ensure problem has been adequately resolved.
Perform post-resolution follow-ups to service requests.
Develop knowledge base articles to assist with problem resolutions.
Reinforce service level agreements (SLAs) to manage end-user expectations.

Qualifications

Post-secondary education in Computer Science or related field. Continued Information Technology training through formal courses and personally initiated improvement is required.
Minimum 3 years of extensive working experience in Microsoft Active Directory and IP network administration.
Proven experience in customer service, supporting multi-platform systems and related applications.
ITIL V3 certified (an asset)
Experience with an enterprise Incident Management System.
Experience with enterprise software deployment tools.
Experience with enterprise performance monitoring and reporting tools.
Experience with Cloud backup software.
Knowledge of advanced computer hardware, including desktops, laptops, printers, switches and wireless devices.
Extensive experience with desktop and server operating systems, including Windows and Macs.
Extensive application support experience with MS Office Suite, Google Apps.
Experience working in an ITIL-driven environment, and working knowledge of ITIL principles and processes.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
Strong documentation skills.

Skills

Achieves Results
Ability to Multi-task
Detail Oriented
Meets Deadlines and Commitments
Organizational Skills
Collaborates with Others, Works Effectively with Others
Communicates Effectively, Clear and Concise (oral and written communication)
Demonstrates Functional Expertise
Microsoft Office Applications
Web/Software Applications

This is a permanent position in downtown Toronto, ON (work from home until deemed safe) with an annual salary of $69,000.00 – $70,000.00 plus bonus and benefits.

06/15/2021

The Senior Project Manager (Data Analytics) manages complex approved Projects for a business unit as a program in accordance with internal policy and procedure. Work closely with peers, business unit heads, sponsors and key stakeholders through all project lifecycle phases, including initiation, selection, analysis, design, development, integration and test, implementation, and benefits realization ensuring desired outcomes. Deliver (as part of each project) guidelines for ongoing maintenance & support of solutions delivered; ensure alignment with IT current and planned technical infrastructure, business strategy; ensures seamless introduction of change to production environments.

Responsibilities

Ensures alignment with the PMO Project Portfolio to ensure identification and management of cross-project dependencies – i.e. risks, issues, requirements, design or solution to be able to usefully manage these.
Ensures project align with the PMO Methodology to enforce project standards, ensuring projects are executed in accordance to the PMI best practices and in compliance internal and external requirements (i.e. policies)
Collaborate with sponsor(s) and stakeholders to identify which projects can be managed as a project.
Help sponsors, stakeholders and the project subject matter experts define project scope, prepare project charter plan and other project materials
Has oversight of the purpose and status the project and can use this oversight to support project-level activity to ensure goals are met.
Manages project communication, scope, schedule risk assessment, quality standard cost and resources within a dynamic matrix environment.
May need to identify/close skill or knowledge gaps on a project team in order to ensure best outcomes.
Ensure entry / exit criteria are agreed to and met at each project gate – ensures appropriate sign-off is obtained
Builds and maintain relationships with internal partners, external vendors/consultants with the ability to flag concerns in early stages for escalation and prompt corrective action
Identify and minimize exposure to risk on a project
Ability to track, monitor and resolve project issues
Provide timely project status updates to the AVP PMO, project sponsors, user community and internal IT management
Collaborate with project ream members as needed to resolve related issues, e.g. Infrastructure, planning, cross process impact, operational readiness, etc.
Ensure proper hand-over to Application Support Team at system deployment, including training and/or documentation


Qualifications

4-7 years managing large programs ($2-10M)
4+ years data analytics/data management experience
Solid knowledge of the financial services industry/products
Cross-Functional Business Change Management experience (i.e. people, process and tools)
6 years of progressive broad-based information systems and business experience
Knowledge of SAP is an asset
Demonstrated knowledge of PMLC — PMP Certification (optional)
Ability to lead and influence executive and peers to ensure best possible outcomes
Good verbal/written communication skills
Excellent listening, coaching, group facilitation and conflict resolution skills
Good problem solving skills
Well-developed interpersonal and client / vendor management and relationship skills
Excellent team-building skills
Proven risk management

This is a minimum 9 month contract located in Toronto with a likely extension (work from home until deemed safe).

05/07/2021

We are looking for a DevOps Engineer to join our client’s team. Working within an Agile environment you will assist in the development of their platforms/mobile apps and provide support to their employees as needed.

Responsibilities

Work with the developers to oversee the deployments and the code releases
Maintain, own, and improve the build and deploy pipeline
Design, develop and deliver highly scalable and highly available web applications and services
Administration and automation of the AWS infrastructure and Kubernetes-based environments
Research new security bulletins and deploy patches to the system if necessary
Work in an agile environment with a tight knit team to produce amazing products
Provide insights regarding system architecture design and picking the right technology stack
Manage Network security across the organization, identifying new technology to further enhance security when needed, designing, building, and implementing as required
Provide guidance and support for escalated incidents and problems
Champion core DevOps behaviors to drive change across development and infrastructure teams
Manage desktop user experience in an O365 environment, creating, disabling, retiring users as required as well as providing desktop support functions necessary to ensure continuity of business on a day-to-day basis

Requirements

2+ years of hands-on AWS experience where the candidate worked on handling AWS resources for production applications.
2+ years of hands-on experience using Kubernetes for production level applications. Candidate should know how to setup a Kubernetes cluster from scratch for a production level deployment
Experience administering a CI system and other Linux-based On-Prem services
Experience/Knowledge of java-based micro-services and maven build automation tool
Experience/Knowledge of Docker and Container Orchestration Systems (eg. Kubernetes, Docker Swarm)
Experience with MySQL or any other relational database
Experience troubleshooting, profiling, and tuning performance
Experience supporting Network, Infrastructure, and user experience in an O365 environment
Enjoy collaborating, learning from your colleagues, and teaching others

This is a permanent position located in Toronto or Vancouver (work from home until deemed safe).

04/27/2021

We are looking for a UX/UI Designer to control the design of the full range of user experiences and contribute to the foundational strategies and processes of UX/UI, directly leading to increased user satisfaction.

Responsibilities

Create user-centred designs by understanding business requirements, being an advocate for the customer, and using your expertise together to ensure a maximum breadth of usefulness.
Conducting great user research so we deliver the real needs of our users with engaging personas.
Developing user flows and wireframes and contextual inquiries.
Prototyping and user testing including running UX workshops, performing usability tests.
User interface (UI) design of all visual touchpoints
Work closely with business partners, engineering developers, and data architects to understand business and functional requirements, as well as technical considerations.
Manage and own the creation of consistent experiences across products and platforms through user-centred design processes.
Participate in the ideation and experience design of complex applications for web and mobile.
Collaborate with development teams to ensure the design quality is maintained down the stream.
Educate and articulate the thinking & strategy behind your work and design decisions.
Conduct and coordinate design walkthroughs, feedback sessions and usability testing to validate proposed design solutions with stakeholders and end-users.

Qualifications

5+ years of experience in UX, specializing in digital product development.
A strong portfolio demonstrating a diversity of relevant work that encompasses UX expertise, interaction design, creativity and critical thinking.
Adobe Creative Cloud, Sketch, Invision, Balsamiq
Great communicator of complex ideas clearly and thrive in a fast Agile environment.
Collaborative and robust ability to build positive relationships with cross-departmental teams and influence decision-making and educate all stakeholders.
Rapid wireframing and prototyping skills, and the competency to interpret data and user feedback to churn out iterative improvements.

This is a permanent position located in downtown Toronto, ON (work from home until deemed safe).

04/27/2021

We are looking for Software Developers (Full Stack) for an innovative client who continues to grow in their industry and expand upon their 20 years of success.

Requirements

Produce high quality, highly efficient code across projects
Fuel growth of industry-leading technologies and systems
Mentor and be mentored, holding up the highest standards for rigorously tested and elegant code
Excellent communication of complex ideas clearly and thrive in a fast Agile environment
Enthusiasm for constant improvement within your team and beyond with the desire to leverage your hard-earned skills and teach them to others
Support leadership to help define and drive technical vision and decision and milestones
Define and ensure your team’s software design patterns and operational guidelines
Technology agnostic and pragmatic engineering approach focused on problem-solving
Ready to take on critical production applications and prepare them for scale to accommodate our rapid growth

Qualifications

Preferred 7+ years of experience designing and developing impactful and cool tech
Preferred experience with Machine Learning, API and AI
Full stack development with an emphasis on back end
Up to date on the most recent technology innovations and have a passion for learning new tech
Required technologies – PHP, MySQL, Javascript, C++, Node.js
Object-oriented programming (OOP) experience
Familiarity with creating and building automated pipelines in Docker, Kubernetes, Jenkins, CircleCI
Rapid debugging

This is a permanent position located in downtown Toronto, ON (work from home until deemed safe) with an annual salary of $90,000.00 plus benefits.

04/27/2021

We are looking for a Software Development Manager to lead a team, building modern architectures in critical applications. The Software Development Manager enables, inspires, coaches and motivates a talented group of developers while defining the team’s software design patterns and operational guidelines.

Requirements

Bridge communications between multiple areas across products, technologies, development, QA, support, and infrastructure
Own and represent the team products with on-time development delivery
Define and ensure the team’s software design patterns and operational guidelines
Mentor and review, holding up the highest standards for rigorously tested and elegant code

Qualifications

Preferred 3+ years of leadership experience
Excellent communication of complex ideas clearly and thrive in a fast Agile environment
Hands on leader
Object-oriented programming (OOP) experience
Required technologies experience – PHP, MySQL, Javascript, C++, Node.js
Familiarity with creating and building automated pipelines in Docker, Kubernetes, Jenkins, CircleCI
Experience with database and caching technologies such as Amazon RDS, Memcached, and ElastiCache
Strong working knowledge of popular Javascript libraries and frameworks like React, Vue.js, Underscore, Chart.js and MathJax
Rapid debugging and troubleshooting

This is a permanent position located in downtown Toronto, ON (work from home until deemed safe) with an annual salary of $135,000.00 plus benefits.

04/16/2021

The Senior Business Analyst will liaise between the client and the IT department. They analyze the business/IT requirements before the start of an IT project and support the client in the development of the project. More specifically, as part of this mandate, the Business Analyst will participate in the project solution delivery.

Responsibilities

• Analyze and model the area and the business processes
• Support the client in defining and justifying their business needs and documenting them
• Determine and define business requirements by using different information gathering techniques allowing the customer to formalize his needs
• Participate in the solution selection process (definition of requirements, definition of selection criteria, evaluation of proposals).
• Participation in the preparation of the business case to present for the project
• Prioritize and manage requirements to facilitate the solution delivery processes;
• Advise and assist clients with a view to improvement and innovation
• Participate in quality control activities by performing tests or making structured reviews
• Assist users during their acceptance tests

Qualifications

• Bilingual (English and French) oral and written.
• Bachelor's degree in information technology, or related field
• Knowledge of corporate systems such as Treasury, Legal and Rental (desirable)
• Minimum of 8 years of relevant experience as a Business Analyst
• Proficiency in the Microsoft Visio
• Proficiency in MS Excel
• Good understanding of UML and BPMN standards
• Autonomous, team player, demonstrated collaborative spirit, good analytical skills, attention to detail
• Excellent interpersonal and communication skills, both verbal and written
• Adaptability and versatility
• Ability to prioritize and complete tasks in a fast paced environment

This is a minimum 6 month contract with a likely extension, located in Montreal, QC (work from home until deemed safe).