22/01/2023
2nd Level Operations Lead (Ericson Bangladesh):
We are now looking for a Second Level Operations Lead. This job role will be responsible for the coordination, support, management, ex*****on of reactive maintenance activities to ensure that service provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
You will:
Perform day to day operational activities for OS, VM and storage systems
Handle Problem management, Incident Management
Able to work for 3PP management
Perform Handover, UAT for new deployment
Work with Multiple domain
Provide stakeholder service/feedback on daily manner
Carry on call 24/7 and handle incident end to end
Able to manage SOX control Artifacts
To be successful in the role you must have:
Education: Bachelor level, in engineering (IT, Telecom)
Minimum Years of experience: 3-4 years’ of experience on BSS domain
3-4 years’ experience on telecom products
Experience on Managed service would be an advantage
Experience of working in Ericsson IN will be preferred
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be
challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What Happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more. We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to [email protected]
We are proud to announce at Ericsson BANGLADESH, our employees have once again voted us as a Great Place to Work® and we have been officially Certified™ in 2021. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
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