17/06/2026
E-Zone HRM is hiring on behalf of Upay for a role focused on managing RMG salary disbursement operations. The incumbent will support client acquisition, onboarding, employee wallet activation, payroll ex*****on, customer service, and relationship management with factory stakeholders to ensure a smooth and efficient salary payment experience for RMG employees.
Job Responsibilities :
Employee Onboarding & Activation
· Conduct employee account opening campaigns.
· Facilitate KYC collection and verification.
· Ensure wallet activation and PIN setup.
· Educate employees on upay services and usage.
Disbursement Support
· Coordinate monthly salary file collection and validation.
· Support salary upload and disbursement processes.
· Resolve payroll-related issues promptly.
· Monitor salary disbursement success rates.
· Customer Service & Issue Resolution
· Handle employee complaints and service requests.
· Coordinate with internal teams for issue resolution.
· Maintain customer satisfaction and retention.
Agent & Ecosystem Management
· Ensure sufficient cash-out liquidity around factory locations.
· Coordinate with agents and distributors.
· Monitor agent performance during salary periods.
· Support merchant and ecosystem development around factories.
Reporting
· Prepare daily and monthly activity reports.
· Track employee activation, payroll volume, and wallet usage.
· Report business opportunities and risks.
Year of Experience : 1–2 years of experience in: Corporate Sales, Payroll Business, MFS, Banking Operations, Relationship Management
Educational Requirements
Bachelor's Degree in Business Administration, Marketing, Finance, Economics, or related discipline.
Knowledge, Skills & Abilities
· Knowledge: Basic labor and factory environment understanding
· Skills: Relationship management, Communication and negotiation, Problem-solving, Customer service, Data reporting, Microsoft Office applications
· Abilities: Work independently in industrial zones, handle multiple factory relationships, resolve issues under pressure, coordinate across multiple stakeholders, Travel extensively within assigned territory
Job Location:Assigned Industrial Zones (Gazipur 4, Savar 1, Ashulia 1, Narayanganj 1, Chattogram 1, Mymensingh 1, Cumilla 1)
Salary : 18k to 20k + Incentives .
Deadline : 23rd June 2026 .