28/08/2020
CUSTOMER SERVICE REPRESENTATIVE - SYDNEY
Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world.
It’s not just about your career… or your job title…it’s about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven’t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.
Respond and manage customer enquiries for quotations, stock enquiries and order expediting. Process sales orders and order handling in general.
**Key activities may include:**
* Answering and acting upon customer phone calls, emails, and fax enquiries;
* Responding to customer requests and updating them on stock availability, delivery times etc;
* Preparing and submitting quotations and other documentation;
* Work in detail with the Sage ERP commercial system involving all aspects quotations, sales orders, shipping documents and invoices;
* Collating and entering sales orders; and coordinating dispatches;
* Interacting with external sales, service personnel, warehouse and accounts staff, as well as other business units as required;
* Order handling involving preparing export documentation for stock shipped internationally when required. Monitor deliveries and expediting;
* Establish and develop good working relationships with customers;
* Commitment to Quality, Safety and Environmental requirements; and
* Any other duties directed by your manager.
**Qualifications and Skills:**
* Sales skills on the phone and by written correspondence;
* Knowledge of modern business communication, including style and format of letters;
* Experience in the use of MS Word & Excel and ERP Systems;
* Excellent communication and interpersonal skills.;
* An eye for detail; A proactive “can do” attitude;
* Willing to work beyond normal hours as required for achieving goals; and
* Travelling to customer sites and other Wabtec divisions may be required on occasions.
Wabtec Corporation is committed to taking on the world’s toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, s*x, national origin, s*xual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.
