02/06/2022
Customer Service Operator - EPPING - Full time
About our Client:
Recognised as a leader across the industrial space, our client has a fantastic reputation through-out the flooring industry.
You will be working in their newly developed, state of the art head office and modern warehouse facility located in Epping.
With a solution and client satisfaction focus, the organisation continues to grow each year. This innovative business provides some of the most advanced products in the market.
About the Role:
They are seeking an exceptional Customer Service Officer located in Epping, eager to demonstrate their “customer first” experience and ability to contribute to the overall business objectives and goals.
The successful candidate must have the ability to demonstrate a professional, confident demeanour, and continually strives to leave a positive impression with the customer.
Additional tasks may involve working with internal sales activity, build the brand and maintain strong relationships. The role would be ideal for one that has a natural ability to show initiative, loyalty and willingness to grow within a national company whilst providing the highest level of sales, service and supply.
Duties & Responsibilities:
Successful applicants will possess:
• Ability to communicate with internal & external customers
• Handle administrative tasks, data entry responsibilities and email management
• Exposure to Flooring industry or procurement background highly regarded
• 2 years demonstrated experience in customer service or similar field
• Ability to liaise with key staff in other departments to ensure customer’s orders and expectations are met
• Superior customer service skills & high level of professionalism
• Liaising with suppliers and subcontractors
• Have a solid understanding of a customer’s needs and provide appropriate solutions to queries in a timely manner
• Excellent communication skills
• Excellent listening skills utilised to identify the customer’s requirements.
• Escalate queries and orders through the relevant chains
• Overseeing operations in the purchasing department
• Liaising with suppliers
• Liaising with different departments within the business
• Liaising with 3PL warehouses regarding logistical processes
• Processing orders and tracking shipments
• Developing a thorough knowledge of the businesses ERP system
• Analysing data, monitoring inventory and reports
• Correspondence with management
• Contribute toward overall customer satisfaction
Required skills & attributes:
• Minimum 2 years’ experience in a customer service
• Willingness to learn and develop in role
• Ability to evaluate and improve operational processes within the purchasing division
• Completion of a relevant tertiary degree highly advantageous (qualification in Interior designer)
• High attention to detail
• Strong communication skills
• Analytical thinker and problem solver
• Superior organisational skills and time-management
• Proficient in using an ERP system / MS Office Suite / Windows
• Entering and processing high volume orders in an accurate timely manner
• Handling inquiries regarding products, stock availability etc.
• Reliable and punctual
• High focus on quality outcome
• Motivated, hardworking and reliable
In return for your hard work and dedication, you will be rewarded job security, a vibrant working environment, and be a part of a reputable company with a national presence, offering opportunities for professional development.
If this opportunity is for you, click APPLY and attach a Cover Letter with your CV.
[email protected]
or PM us if you are interested.
Please note: Only shortlisted candidates will be contacted.