06/01/2022
About The Company
Bloodstockauction.com, Australia’s leading online thoroughbred auction provider is seeking enthusiastic individuals to join our growing team of Online Sales Consultants.
Based at our Head Office in North Western Sydney, our team of Online Sales Consultants act as the face of the company and are responsible for managing and providing support to our growing membership base.
Position Description
Online Sales Consultants are responsible for obtaining auction listings for our weekly auction catalogue. Applicants must have an excellent phone manner and be confident in their ability to contact existing clients or cold call new clients in order to obtain auction listings.
Experience in sales roles or within the Thoroughbred Industry will be prioritised.
Experience working in call centres and client relationship management is preferred, however is not mandatory as specific training will be provided.
Responsibilities
· Achieve sales targets in accordance with agreed company KPI’s,
· Manage an allocated number of website member and clients,
· Maintain scheduled outbound communication with allocated clients,
· Answer and respond to incoming calls in a professional and efficient manner,
· Complete new member welcome calls and assist new client in accessing and using our online service,
· Identify client needs and educate clients on our products and services,
· Maintain accurate client records within the company database,
· Conduct follow up calls to prospective clients that have expressed interest in using our services,
· Identify and understand customer's objectives, buying criteria and decision-making processes,
· Negotiate package deals for clients within Company guidelines, maintain regular contact with key customers and identify opportunities for business improvement,
· Respond to customer requests by email in a professional manner,
· Assist in miscellaneous administration tasks when required.
Part-time hours: 32 per week