03/02/2021
This is an exciting opportunity to join our NSW Sales team and work in a dynamic, fast-paced, results-driven, entrepreneurial business. The focus of this role is connecting with people, managing relationships, and delivering an exceptional service experience. An empathetic communication style based on natural warmth and enthusiasm will be key to success.
Responsibilities include, but are not limited to:
* Being the first point of contact for all customer service matters.
* Sales support – listening to and understanding customer needs, to provide expert knowledge, technical guidance, and offer alternative solutions as required.
* Maintaining excellent working relationships with existing customers, including attendance at after-hours events.
* Identifying new business opportunities with prospective customers.
* Providing product presentations and offering appropriate lighting solutions to meet customer expectations.
* Project management - starting and seeing projects through to completion.
* Generating sales and meeting agreed sales targets to ensure sustainable growth.
* Out on the road running the business unit.
* Conducting day-to-day sales calls and chasing leads.
* Maintaining awareness of the market, new products, and brands.
Skills, experience & qualifications
*Proven sales and project management track record in the lighting or electrical industry is required.
*In-depth product knowledge and lighting, electrical and associated control systems aptitude is required.
* Relationship management experience is required.
* An understanding and interest of architectural design and technology are ideal.
* A strong network of contacts within the specification lighting market is ideal.
* A technical understanding of lighting and associated control systems is ideal.
* Professional communication and presentation skills are required.
* Interpersonal understanding – the ability to relate to and build rapport with all types of people is required.
* Strong business acumen with the ability to provide solutions by using a consultative approach is required.
* Strong analytical and problem-solving skills are required.
* Planning, organisation, and project management skills are required.
* Strong computer skills including MS Office are required.
* The ability to function well in a fast-paced, results-driven, entrepreneurial business is required.
* Willingness to take a high degree of ownership, demonstrate strong self-initiative and follow through.
A valid drivers’ licence is required.
About the person
At B.I.G. our team culture is highly valued, and the successful candidate will embody our values of Customer service, Knowledge, Resilience, Responsive, Teamwork, and Value. They will also be:
Consultative, with excellent customer-focus, and able to be a trusted advisor to our customers.
Solutions orientated.
Inclusive – engaging of all parties and not afraid to ask for help, to deliver the best results.
Dedicated to providing exceptional customer service.
Self-motived, yet a team player who enjoys collaborating and sharing knowledge.
Positive, energetic, empathetic, and motivated.