08/09/2023
Job in UAE
About the job
The Customer Service Manager (CSM) has got the responsibility for the Leadership of all aspects of the Country Customer Service Operation. You will report to the Country Manager and work closely with the wider business and Back Office functions to ensure a fast and accurate flow of information that is essential in delivering exceptional levels of Customer Service.
Responsible for managing all elements of Customer Service including Inside Sales, Contracts and Project Management in order to provide a best in class Customer Experience (site sales operations and application engineering functions can be included in the role in certain locations). Set the Customer Service Strategy for the Region and be accountable for executing this via the Customer Service Team. Drive continuous improvement projects to constantly raise standards and find the most effective processes that help support our customer’ needs.
As Customer Service Manager you will be directly involved and or provide support with regards to sales strategy and delivery, sales forecasting, channel management, market Sector value proposition Input, sales support leadership, people leadership, budget management, people pipeline and project oversight.
Qualifications
Experience Requirements:
At least five years in a customer service/sales environment
Knowledge and experience of sales techniques
Site sales operations experience covering panel built / logistics is a key as per the companyproposes
Technical background or qualification
People Management
Experience of training, mentoring and providing technical guidance to employees/colleagues/customers
Fluent English
The Successful Candidate:
Customer Service experience gained in a manufacturing/ industrial engineering organisation
Able to deal with people with different cultures throughout the region
Strong communication & interpersonal skills
Ability to operate with a high level of autonomy
High levels of self-motivation & resilience
Strong leadership qualities
Ability to solve complex problems and find solutions to business issues
Outstanding collaborative working across a variety of business units, challenging in a complex and matrixed business
Additional Information
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.
