21/05/2025
HELP DESK WANTED
Summary:
The Helpdesk Technician provides first-line technical support to internal staff and external clients, ensuring prompt resolution of IT issues and maintaining customer satisfaction. Key duties include troubleshooting hardware, software, and network problems, managing service desk tickets, documenting solutions, and supporting both remote and on-site users.
Requirements include:
Matric (Grade 12); IT certifications (CompTIA A+, N+, Microsoft) preferred
1–3 years of IT support/helpdesk experience
Strong troubleshooting, communication, and teamwork skills
Knowledge of helpdesk systems (e.g., Zoho, Freshdesk)
Experience with fuel management systems is an advantage.