East Jaguar International

14/11/2024

🌟 Year-End Reflections at East Jaguar International 🌟

As we reach the beginning of the holiday season, East Jaguar International reflects on a year filled with growth, challenges, and invaluable lessons. This time of year underscores the critical role that customer service plays, especially during high-demand periods. With the dedication of our talented team and supportive partners, we're meeting these demands with a commitment to continuous improvement and learning.

Every challenge has been an opportunity to refine our approach, adapt, and enhance the quality of our service. We believe that true progress comes from recognizing where we can improve and making the necessary changes to serve both our clients and our communities better.

Our mission extends beyond providing top-tier customer support; it’s about building stronger connections and creating meaningful job opportunities within our communities. Every campaign we take on is part of a greater vision: to innovate, grow, and make a positive impact.

Thank you to our clients, partners, and team members for their dedication, hard work, and resilience. Here’s to finishing the year strong and stepping into the next one with even greater resolve!

08/11/2024

🌟 Proud Moment for East Jaguar International! 🌟

We’re excited to share a big milestone—Ikhala Community Radio now has a brand-new landline number and upgraded phone system, thanks to our partnership! As a key voice in the Blue Crane Route, Ikhala FM does amazing work bringing news, stories, and music to communities who otherwise have limited access to local media. We’re thrilled to have been part of helping them take their connection with listeners even further.

This journey has been all about building connections and empowering community voices, and seeing Ikhala FM launch this new hotline has been so rewarding. Thank you to Ikhala FM for the partnership, and here’s to making every call count! 🎙️📞

Stay tuned—more updates and videos of this exciting launch coming soon!

26/06/2023

Following the advent of democracy in 1994, the new democratic government declared 16 June as National Youth Day and June as Youth Month. This year National Youth Day and Youth Month was celebrated under the theme: “Accelerating youth economic emancipation for a sustainable future”

In helping to draw more young people into the economy, the government has under the Presidential Youth Employment Intervention initiated various youth development and empowerment initiatives to support young people. East Jaguar international supports employment initiatives through training and skills development. Our initiatives provide the necessary support for young people to take on new challenges and win.
We equip our young agents with the necessary skills for providing our clients with excellent customer engagements.

We officially partnered with the SA Youth network under Harambee, which is an essential part of the Presidential Youth employment Intervention. The partnership has become a game-changer in our effort to expand access to the opportunities available to young South Africans.

SA Youth brings together a wide range of partners within and beyond the government to create an ecosystem of support for young people. It aims to ensure that every young person, no matter where they are or what their circumstances, has a place to go for information and support.

Young people can register on the network for free by visiting https://sayouth.mobi/, a mobi-site that is zero-rated by all mobile operators, or at any of the 127 labor centers and NYDA centers in all nine provinces.

In an attempt In order to draw more of South Africa’s Youth into our economy, we encourage the collaboration of our communities and companies to work with the youth in order to continue to reach the goals of the Presidential Youth Employment Intervention and more.



Harambee Youth Employment AcceleratorSAYouthCYRIL RAMAPHOSA

31/05/2023

Hi there! We are looking for a Customer Service Representative to provide multi-channel customer service (voice, email, and chats) to customers who purchase the brand through the website. The ideal candidates are over 18 years old, high school graduates, with a stable internet connection at home. Th...

19/10/2022

We're looking for YOU! Check out this job at East Jaguar International

SAYouth.mobi is a Presidential Youth Employment Intervention targeted at the unemployed youth of South Africa and implemented by Harambee Youth Employment Accelerator.

19/10/2022

We're looking for YOU!

Posted 9:44:30 AM. This is a work from home opportunity for East London based youth.To be eligible for the position…See this and similar jobs on LinkedIn.

02/09/2022

Our COO recently had the pleasure of attending the Customer Experience Management Summit 2022 held in Cape Town last week. What an experience!

Over the course of the 2days we got the opportunity and privilege to meet and learn from so many incredible and experienced CX professionals.

We'd like to express gratitude to our mentor and guardian angel, Mandisa Makubalo, CX Global Thought Leader for affording us the pleasure of supporting you at the summit. Seeing you and deBBie akwara, CMC, XMP in action was EVERYTHING. Thank you both for such a stimulating session.
To our esteemed colleague, Tlamelo Sekao thank you for who you are. It's your time now, can't wait to support you next.

Thank you to Dennis Wakabayashi for rocking and being such a great host and for your inspiring words. Meeting you was the highlight of the show.

Finally, we'd like to thank the VUKA Group for the amazing experience, NICE Ltd for sponsoring the show, our prize and Puja Kedia and her team for putting this wonderful show together.

We left with a newfound admiration for the African CX community. Thank you all. Enkosi.

11/08/2022

CUSTOMER SERVICE REPRESENTATIVES

This is a work from home opportunity for East London, South Africa based youth.

Key Responsibilities:
Identify and understand customer needs to consistently provide a high quality service.
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
Provide accurate information on products and services to clients to ensure consistency across the organization.
Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
Operate customer related information systems to maintain and secure records.
Contribute to the success of the team and the business by achieving personal targets.
Adhere to the company and department standards, policies and procedures.

Qualifications And Experience
Grade 12 / Matric
Customer Service Experience advantageous


Required Skills:

Computer literacy
Proficient in MS Word, Email and good typing speed
Neutral accent with excellent verbal and written English communication skills

Work from Home Requirements: Reliable space to work remotely & quality internet.

Hours: The availability to work 40-45 hours per week from 9:00 am to 6:00 pm EST Mondays to Saturday(rotational shift)

Salary: Monthly: +/- R7 500 - 8 500 depending on hours worked
Benefits: Affordable Medical Insurance

If you are interested, send an email of your application with screenshot of your internet speed to [email protected]

Should you be appointed in a remote/work from home role, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

Only shortlisted candidates will be contacted. If you do not receive any response after two weeks of submission, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

09/08/2022

This Women's Day we highlight two remarkable leaders who have forever changed my life and undoubtedly the lives of so many others. Allow me to reintroduce, Mandisa Makubalo, CX Global Thought Leader, and Janine Basel.

Mandisa is the founder of Unlimited Experiences SA, which is the first 100% black-owned customer experience management consultancy in SA. She's been ranked in the Top 50 Global Thought Leaders on Customer Loyalty. Mandisa’s role involves working with domestic and global clients at an executive level along with their teams to provide advice on high-level decisions and solve complex organizational, business, and operational problems through the value of CX management. Mandisa serves on a variety of domestic and global boards and is currently leading Women in CX ™ Africa. She believes women must break free from a mindset altered by external forces to unlock the power inside themselves. My Guardian Angel and Captain.

Janine is the founder of Entrepreneurship for Africa - Akro Accelerate, a R100 million investment fund. Akro Capital also owns Akro co-working spaces and Akro Accelerate (PTY) LTD and has received investment from the R1.4 billion SA SME Fund. In addition to accelerating and funding startups across sectors and stages, Janine runs the Girl Boss Hustle initiative that supports female entrepreneurs. Janine founded Akro after a 16-year hiatus to raise her two sons. She's what I call a Super Mom.

I was blessed to have met these two pioneers when I was selected for the Akro Accelerator backed by Imvelo Ventures. That is where they guided us to think like leaders and try solve the worlds problems one step at a time. This serves as a small reminder and a thank you for the work you ladies do. Thank you both for sharing your insights, experience, time, and knowledge so freely. Your wisdom and guidance continue to aid me in overcoming the difficulties of entrepreneurship and life.

I celebrate you. Happy National Women's Day Sis'Mandisa and Sis'Janine.

04/08/2022

This is a work from home opportunity

Job Description

This position available is for one of our biggest US clientss.

Key Responsibilities

Identify and understand customer needs to consistently provide a high quality service.
Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
Provide accurate information on products and services to clients to ensure consistency across the organization.
Promote and cross-sell the client’s products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
Operate customer related information systems to maintain and secure records.
Contribute to the success of the team and the business by achieving personal targets.
Adhere to the company and department standards, policies and procedures.

Qualifications And Experience

Grade 12 / Matric
Minimum of 6 months call center experience in a service environment
Customer Service Experience advantageous

Required Skills:

Computer literacy
Proficient in MS Word, Email and good typing speed
Neutral accent with excellent verbal and written English communication skills

Competencies:
Computer skills
Telephone skills
Verbal and written communication skills
Organizational & administrative skills
Attention to detail

Work from Home Requirements: Reliable space to work remotely - fast computer, quality internet.

Hours: The availability to work 45 hours per week from 9:00 am to 6:00 pm EST Mondays to Saturday(rotational shift)

Salary: Market related with the prospect to earn commission per month

Benefits: Affordable Medical Insurance

If you are interested, send an email of your application with proof of internet to [email protected]

Should you be appointed in a remote/work from home role, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

Only shortlisted candidates will be contacted. If you do not receive any response after two weeks of submission, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S EE TARGETS

03/08/2022

How exciting! Our COO recently had the pleasure of being part of the Young Entrepreneurs Launch Programme hosted by alx_africa . Where to his surprise, he was awarded with a Community Award.

He was already so enthusiastic and filled with great pride that out of over 2,000 applications received, East Jaguar International had been accepted into the programme. As if that wasn't encouragement enough, he went on to be featured on the Launch Community Corner for the cohort and then also their internal customer segment where they would share with the wider alx_africa family . They were taken on an amazing experience filled with so many invaluable lessons. He got to meet and form bonds with so many wonderful entrepreneurs and leaders based in different parts of Africa. We are so grateful to the YEP team for the wonderful opportunity and award. Next we join The The Room Fellowship to continue adding value to the community.

"Dear Piwe,

We are so proud of your outstanding leadership during the Young Entrepreneurs Programme and the impressive work you are doing at East Jaguar International.

We are honored to present you with the Business Maestro Award for being the designated business guru in the June 2022 Cohort of the programme. Thank you for showing up for your peers and upholding the excellence we encourage in the community.

We wish you the best of luck in the journey ahead. " - Esi Otchere for the YEP team.

E se, Jërëjëf, Medaase, Akpé, Asante sana, Dalu, Na gode, Ndatenda, Ngiyabonga, Enkosi - Esi Otchere, Wazi Christelle Ble, Tolu Agunbiade, Aniekan Effiong-Akpan, Ruth Nyarindo and the rest of the team!

"On your shoulders, as leaders of constituencies that embrace the whole of our people, rests a great responsibility." - Nelson R Mandela