08/20/2022
Overview
A position that is focused on handling customer interactions. You are responsible for addressing their concerns and promote product and client loyalty.
This is a highly competitive and distinguished sales position. Earn base pay + incentives!
You’ll Receive*
Competitive salary
Health Insurance (Medical, Dental Vision)
Fun Work Environment
Full-time Employment (some part-time available)
Abundant Advancement Opportunities
Essential Duties & Responsibilities Include*
Resolving customer's concern, promote product and client loyalty
Follow and comply with a prescribed work flow / call flow
Up-sell / Upgrade individual products and product packages to existing customers, depending on the need
Ensure that incoming telephone calls are answered in a timely and professional manner
Input a customer's modification / sale into a database while ensuring accuracy
Overcome objections from customers in order to turn the call around and transition to a sale
Ensuring primary metrics are met through effortless customer experience
Maintaining first call resolutions
To keep and uphold integrity in handling customer's account information in each and every call
Knowledge, Skills and Abilities You’ll Need to Succeed*
Professional comportment and demeanor
Ability to build rapport utilizing effective probing questions
Ability to sell and overcome objections
Ability to learn product knowledge and sell the best solutions
Outstanding verbal communication skills
Knowledge of computers and MS Windows
Ability to navigate multiple screens / programs
Ability to multi-task
Ability to type 30 wpm
Ability to follow direction and accept coaching
Self-motivated and upbeat
Desire to work in a team environment achieving personal and team goals
Ability to work flexible hours, including weekends and evenings as required
Other Things We Look For*
Strong work ethic
Desire to sell and be of service
Solid work history
Motivated by quality / integrity
Desire to excel
Must be willing to consent to a background screen and drug test upon offer of employment
Must Haves*
High School Diploma / GED (Associates Degree preferred)
1 Year Sales Experience (within a call center environment preferred)
Exemplary Attendance Records with Previous Employers.
At this time we are not accepting walk in interviews. Please contact our team to schedule your interview appointment.
This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent.
Management reserves the right to make amendments to said job description at any time.
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