07/15/2021
Looking for candidates in Irving,Tx and Austin, Tx
Customer Service
Interfaces with customers to resolve 1st and 2nd tier/escalated customer service issues. Investigates, analyzes, coordinates and tracks moderately complex customer issues.
• Conducts research as needed. Escalates issues for action as appropriate to more senior or specialized staff for immediate action.
• Creates and maintains logs, reports, records and files.
• Makes proactive calls to determine issues requiring close attention, identifies problems and works through to resolution.
Call center or customer service experience required
Candidates must be able to type 35 wpm. The candidates must be available to work between 7a – 8p and Saturday from 8a – 2p.