07/16/2021
START DATE 08/09/2021!!
Remote Inbound Sales and Services Representative and we want you to join our team today! We offer reimbursement of the course fee! Training and development start at a base rate of $10.00-13.00/hr.
The ideal candidate is someone looking for a long-term career and is eager to be a part of our growing team!
So, what is this great job? Your main responsibility will be selling products and services that are both current and emerging. You will approach sales as a way of helping our customers receive the best value for their money. You should be service-oriented individuals, able to communicate effectively, and display a professional and positive demeanor. You will relate well to the customer, think and exercise sound judgment, and act responsibly in the customer’s and the company’s interests.
PERKS AND BENEFITS (starting on your first day):
Opportunities for promotion
Flex-Time
Bonus Incentives
Certification Fee Reimbursement
CORE RESPONSIBILITIES:
Ability to create value around all of our products and services and tailor a package to fit our customer's needs.
Win as team-Relationship management skills and openness to feedback.
Maintain a courteous and friendly attitude when interacting with customers in a constantly changing environment.
Build a positive work relationship with customers to enhance the image and public perception of a company.
Present, promote, and sell products/services using solid arguments to existing and prospective customers.
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Strive to exceed the overall performance goals of the organization.
The sales representatives usually sit at a workstation for a long duration using a computer and headset to interact with customers, in a call center environment.
Ability to execute successfully on an expected call flow on every interaction.
Interacts with customers via telephone or email to assist with a variety of customer inquiries and issues. Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse.
Elicits and records customer information and inquiries using a computerized system.
Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.
Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
Demonstrates closing techniques consistently, repeatedly, and in a timely manner.
Demonstrates the ability to establish and maintain effective relationships with customers delivering the white glove experience. Acts as an Ambassador for the client and the customer by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.
Promotes and recommends products and services based on a logical relationship to the customer's needs and interests. Enters and confirms sales when appropriate.
Supports Other lines of business as call volume dictates.
Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.
Achieves overall performance goals of the organization.
Attends training as required.
Regular, consistent, and punctual attendance.
Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
Other duties and responsibilities as assigned.
JOB QUALIFICATION:
A high school diploma or equivalent is required
Some sales experience required
Demonstrates the ability to work independently with little or no supervision
In a virtual environment, requires a minimum 100mbs speed which is capable of being hard-wired into the provided equipment, either through a direct wall input or your router
Must have “home office” space in your home with the following requirements:
Home Office Requirements:
Have a quiet work area in a location that provides privacy from other people, activities, and noise
Have a steady work surface
Have a comfortable chair
Adequate lighting
Fast and reliable internet service.
