18/05/2023
A Branding and Gifting company in Opebi is looking for a smart and creative individual to work with.
JOB TITLE: CUSTOMER SUPPORT/SOCIAL MEDIA MANAGER/CONTENT CREATOR
EMPLOYMENT TYPE: FULL- TIME
LOCATION: Opebi, Lagos state.
JOB DESCRIPTION: CUSTOMER SUPPORT/SOCIAL MEDIA MANAGER/CONTENT CREATOR
● Manage all correspondences, and attend to mail inquiries by clients.
● Respond promptly to inquiries and resolving customer complaints.
● Ensure customer satisfaction and provide professional customer support.
● Communicate with customers through various social media platforms and manage various social media pages and advertising campaigns.
● Formulating high-quality novel written and visual content for each social media campaign/advertisement.
● Take orders online, process orders, and dispatch to designated places.
● Keep records of customer transactions, comments, and complaints.
● Providing feedback on the efficiency and effectiveness of the customer service process
● Stay up to date with latest social media best practices and technologies.
● Establishing relationships with the online community by identifying key influencers and communities that fit our online strategy
● Coaching employees company-wide on content creation best practices.
● Plan, implement and monitor the company’s social media strategy in order to increase brand awareness, and marketing efforts, and increase sales.
REQUIREMENTS & QUALIFICATION
● Minimum qualification in any course in the University.
● Minimum of 2 years of work experience in the related field.
● Strong creative thinking and organizational skills.
● Excellent communication skills, both written and verbal.
● Proficiency in Microsoft Office (Word and Excel).
● Detail-oriented with strong analytical and problem-solving skills.
● Experience in photography and video recording
● Search engine optimization and marketing, social networking, video sharing sites, and blogs
Remuneration: ₦100,000
Qualified candidates should send CVs to [email protected] using the title as the subject of the mail