BPO/Call Center Hiring

10/12/2023

Payroll Associate > Quezon City, Philippines

> Job Shift
Evening

> Full time

Job Description
>Conduct research and respond to Paid Time Off and/or vacation pay calculations as requested.
>Address employee payroll questions and complaints by providing appropriate and accurate information in compliance with the company's payroll policy and current payroll regulation.
>Load all payment/deduction instructions from various departments into SAP.
>Perform manual time evaluation for sites not using EIS.
>Load all hours from manual and EIS processes into Oracle for payroll processing.
>Opening of employee bank accounts and distribution of ATM cards.
>Act as a liaison with Corporate Payroll and Human Resources >Departments in resolving employee payroll and benefits issues.
>Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
>Perform other duties as assigned by management.

Qualifications
>Minimum of 2 years university and 2 years work experience or Bachelor’s Degree in Finance, Business Management or Accounting preferred.
>2 year related experience required.
>Human Resource Information System (HRIS) experience preferred, including but not limited to, Oracle and HRLite.
>Proficient personal computer skills including Microsoft Office, esp. Excel.
>Excellent interpersonal, written, and oral communication skills.
>Ability to prioritize and organize work in a multitasked environment.
>Ability to adapt to a flexible schedule.
>Ability to maintain the highest level of confidentiality.

Prepare, process, and produce accurate bi-weekly payroll for site in accordance with applicable National and Local regulations, depending on site location.

08/12/2023

PAYROLL ASSOCIATE

Job Info
Organization
Corp Finance Payroll

Locations
Quezon City, Philippines

Job Shift
Evening - Full time

Job Description

*Conduct research and respond to Paid Time Off and/or vacation pay calculations as requested.
*Address employee payroll questions and complaints by providing appropriate and accurate information in compliance with the company's payroll policy and current payroll regulation.
*Load all payment/deduction instructions from various departments into SAP.
*Perform manual time evaluation for sites not using EIS.
*Load all hours from manual and EIS processes into Oracle for payroll processing.
*Opening of employee bank accounts and distribution of ATM cards.
*Act as a liaison with Corporate Payroll and Human Resources Departments in resolving employee payroll and benefits issues.
*Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
*Perform other duties as assigned by management.

Qualifications

*Minimum of 2 years university and 2 years work experience or Bachelor’s Degree in Finance, Business Management or Accounting preferred.
2 year related experience required.
*Human Resource Information System (HRIS) experience preferred, including but not limited to, Oracle and HRLite.
*Proficient personal computer skills including Microsoft Office, esp. Excel.
*Excellent interpersonal, written, and oral communication skills.
*Ability to prioritize and organize work in a multitasked environment.
*Ability to adapt to a flexible schedule.
*Ability to maintain the highest level of confidentiality.

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https://fa-euxw-saasfaprod1.fa.ocs.oraclecloud.com:443/hcmUI/CandidateExperience/en/job/213809/share/300002830973433?utm_medium=jobshare

06/12/2023

Customer Experience Agent - Alabang

Job Info
>Site Agent Call Center
Job Family
>Customer Experience
Locations
>Muntinlupa City, Philippines
Work Locations
>Northgate Alabang, PHP
Job Shift
>Night
>Full or Part Time

JOB SUMMARY
Performs routine customer service phone support to client-specific needs. Work is performed under regular supervision.

JOB RESPONSIBILITIES
Responds to requests and calls from customers related to client-specific programs and products
Identifies and responds to customer’s needs based on designated procedures of account/client
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information of each call received for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues

OTHER RELATED DUTIES
Escalates calls to supervisor when necessary and appropriate
Maintains and updates customer information as necessary
Provides support and assistance as needed
Up-sells to customer upgrades as necessary
May perform other client-specific duties as necessary and required by program/account
Other duties as assigned

Qualifications
JOB REQUIREMENTS

Minimum Education and Experience:
>High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
>Customer service experience
> Phone-related customer service
>Familiarity with Microsoft Windows, Word, and Excel applications
>May require client-specific bilingual language requirement, as necessary

Knowledge, Skills, and Abilities:
>Knowledge of product/procedures
>Ability to use phone and computer systems
>Customer service skills
>Strong interpersonal skills
>Excellent oral and written communication skills
>Strong listening/comprehension skills
>Ability to stay composed and objective
>Patience/empathetic
>Mental Acuity
>Conversational
>Confident/Assertive
>Demonstrate a positive attitude

Work Environment:
>Constant work performed in a climate-controlled, call-center environment
>Constant usage of phone and computer systems
>Physical Demands:
>Constant sedentary work

you may click the link below to apply

GET TO KNOW ALORICA At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe. JOB SUMMARY Performs ...

06/12/2023

Customer Experience Agent - Makati City

JOB SUMMARY
Performs routine customer service phone support to client specific needs. Work is performed under regular supervision.

JOB RESPONSIBILITIES
Responds to requests and calls from customers related to client specific programs and products
Identifies and responds to customer’s needs based on designated procedures of account/client
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call related information of each call received for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues

OTHER RELATED DUTIES
Escalates calls to supervisor when necessary and appropriate
Maintains and updates customer information as necessary
Provides support and assistance as needed
Up-sells to customer upgrades as necessary
May perform other client specific duties as necessary and required by program/account
Other duties as assigned

Qualifications
JOB REQUIREMENTS

Minimum Education and Experience:
High School Diploma or GED required; graduation from a college with an Associate’s degree preferred
Customer service experience
Phone related customer service
Familiarity with Microsoft Windows, Word, and Excel applications
May require client specific bilingual language requirement, as necessary
Knowledge, Skills and Abilities:
Knowledge of product/procedures
Ability to use phone and computer systems
Customer service skills
Strong interpersonal skills
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Patience/empathetic
Mental Acuity
Conversational
Confident/Assertive
Demonstrate a positive attitude

Work Environment:
Constant work performed in a climate controlled, call-center environment
Constant usage of phone and computer systems