01/05/2024
JOB HIRING!!! (OPERATIONS MANAGER)
We are looking for individuals to fill in some of our vacant positions.
Responsibilities :
1. Handle customer Escalations
2. Interface with client for operational reporting.
3. Manage teams for voice and non-voice contact center services
4. Monitor schedule adherence of the associates and advise the leadership team of issues negatively impacting service levels
5. Transaction monitoring of agents
6. Develop plan for coaching and feedback skills, mentoring skills
7. Support service levels by being productive whenever required.
Skills:
1. Experience in Healthcare domain would be an added advantage Domain
2. Responsible for administrative aspects including reporting
3. Superior communication (oral, written), presentation, and interpersonal skills
4. Demonstrate ability to develop and implement process enhancements including technology and performance
5. Ability to plan, prioritize, organize and communicate with client
6. Proficiency in voice and non-voice contact center applications, Work-force management applications, Quality tools and technologies, and other related Voice and Non-voice Contact Centre software
7. Experience in goal-setting (defining and prioritizing specific, driving objectives)
For interested applicants, please click the link below :