https://www.facebook.com/125892283934531/

BPO Hiring Referrer PH, Imus City, Cavite (2026)

25/01/2026

𝐀𝐂𝐂𝐄𝐍𝐓𝐔𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆: 𝐀𝐂𝐂𝐎𝐔𝐍𝐓𝐈𝐍𝐆 𝐎𝐏𝐒 𝐌𝐀𝐍𝐀𝐆𝐄𝐑

𝐑𝐄𝐒𝐏𝐎𝐍𝐒𝐈𝐁𝐈𝐋𝐈𝐓𝐈𝐄𝐒:

• Lead the team for RTR scope involving, inter alia – intercompany accounting; fixed assets / lease accounting; bank reconciliations; general accounting; inventory and payroll accounting & generic month-end close processes.
• Establish readiness for month-end. Adhere to agreed cut-off timelines and ensure completion of all transactions prepared by team.
• Ensure integrity of balance sheet transactions with particular focus around substantiation of aged unreconciled items and adherence to statutory guidelines, policies, and practices.
• Ensure tactical alignment to directives endorsed by senior management while establishing short-term and long-term goals.
• Ability to identify and assess process related complexities and propose potential solutions
• Flag risks in a timely manner to external and internal stakeholders with proposed plans
• Build solid relationship with stakeholders / business partners
• Ability to liaise / work with cross-functional teams, for instance, mobilization / transition; technology services, recruitment, human capital development, etc.
• Build brilliant control framework to ensure flawless delivery of services in line with established service level agreements
• Exposure to business transformation – basic-to-intermediate knowledge on automation / hyper automation / Power BI dashboards / ML / Gen AI

𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐲 𝐒𝐤𝐢𝐥𝐥

𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐢𝐧𝐠

𝐒𝐊𝐈𝐋𝐋𝐒 𝐀𝐍𝐃 𝐐𝐔𝐀𝐋𝐈𝐅𝐈𝐂𝐀𝐓𝐈𝐎𝐍𝐒:
Resource must have either of the following requirements (number of skills will be dependent on the project):
Journal Entries
Bookkeeping
Trial Balance
Accounts / Bank Reconciliation
Inventory
Fixed Assets
Profit and Loss Statement
Audit
Financial and Income Statements
Balance Sheet
Intercompany
Preferences:
Lease Accounting
Inventory and Payroll Accounting
International Financial Reporting Standard (IFRS)

Minimum of Graduate (Bachelor’s Degree in Accounting).
With at least 7 to 8 years of RTR experience
With 5 years of supervisory experience
Good communication skills
Amenable to work in Quezon City, Mandaluyong, Taguig, or Alabang
Amenable to work in Full RTO and nigh shift schedule

𝐄𝐦𝐚𝐢𝐥 𝐲𝐨𝐮𝐫 𝐫𝐞𝐬𝐮𝐦𝐞 𝐡𝐞𝐫𝐞 𝐭𝐨 𝐛𝐞 𝐫𝐞𝐟𝐞𝐫𝐫𝐞𝐝:
𝐦𝐚𝐢𝐬𝐨𝐧.𝐚𝐜𝐜𝐞𝐧𝐭𝐮𝐫𝐞.𝐞𝐫𝐩@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦
𝐒𝐮𝐛𝐣𝐞𝐜𝐭 𝐓𝐢𝐭𝐥𝐞: 𝐀𝐜𝐜𝐨𝐮𝐧𝐭𝐢𝐧𝐠 𝐌𝐚𝐧𝐚𝐠𝐞𝐫

19/08/2025

𝐀𝐂𝐂𝐄𝐍𝐓𝐔𝐑𝐄 𝐇𝐈𝐑𝐈𝐍𝐆 𝐏𝐇𝐑𝐍!

𝐉𝐎𝐁 𝐃𝐄𝐒𝐂𝐑𝐈𝐏𝐓𝐈𝐎𝐍𝐒:

-Conduct thorough review of patient’s Plan of Care for completeness, accuracy, and alignment with clinical protocols and patient-specific needs.

-Identify and address required corrections within the required timeframes to avoid delays in patient care delivery.

-Facilitate corrected Plan of Care routing for physician approval within required timeframes.

-Maintain accurate and timely records of all Plan of Care reviews, including notes on identified issues, communication with clinicians, and status of physician approvals.

-Serve as a clinical liaison between nurses, clinicians, case managers, and physicians to verify alignment on the patient’s care goals and treatment plan.

-Escalate unresolved issues or repeated documentation concerns to the appropriate leadership or quality assurance team.

-Promote patient safety and continuity of care by actively participating in process improvements and audits related to Plan of -Care quality and turnaround time.

-Adhere to applicable regulations (e.g., CMS guidelines), internal policies, and quality standards related to home health documentation and care coordination.

𝐎𝐭𝐡𝐞𝐫𝐬

-Reports suspected compliance issues (e.g., data disclosures, etc.) on the day of discovery to a Team Lead, Manager, and/or the Compliance Department.

-Support compliance by knowing, understanding, correctly interpreting, and accurately applying regulatory requirements and statutes.

𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭

-Maintains active USRN and/or PHRN Licensure.

-Responsible for notifying Team Lead, Manager, and/or Compliance Department immediately of any expiration or change in status of active USRN and/or PHRN licensure. Does not perform clinical duties unless active licensure is documented and on file within the PMO department.

-Adheres to production and quality metrics.

𝐒𝐞𝐜𝐮𝐫𝐢𝐭𝐲 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞

-Employees are required to maintain compliance with company safety, security and privacy programs (secrecy of all information and project-related information that may be acquired about the business, its affiliates and partners). They are responsible for being active participants of programs that protect the company’s business operations, facilities, and physical and intellectual property and ensure a safe and secure working environment for all employees.

-Employees must adhere to policies relating to the confidentiality of Protected Health Information (PHI) including, without limitation, clinical information or data obtained by them (oral, written, or electronic) only for the purposes necessary for conducting business of the organization, including evaluation activities.

𝐏𝐫𝐢𝐨𝐫𝐢𝐭𝐲 𝐒𝐤𝐢𝐥𝐥
Nursing

𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

-Bachelor of Science Nursing (BSN) degree or General Nursing & Midwifery (GNM) Diploma or Basic Bachelor of Science (BSC) in Nursing degree or Associate Nursing Degree or Nursing Diploma.

-Holds current and unrestricted PH Registered Nurse license.

-Three (3) months prior clinical experience, this is equivalent to 480 hours of working experience as a Registered Nurse

-Excellent written and verbal communication skills in English.

-Proficiency in basic computer knowledge with the ability to learn additional computer programs.

𝗘𝗺𝗮𝗶𝗹 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝘂𝗺𝗲 𝘁𝗼 𝗯𝗲 𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱:
𝗺𝗮𝗶𝘀𝗼𝗻.𝗮𝗰𝗰𝗲𝗻𝘁𝘂𝗿𝗲.𝗲𝗿𝗽@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲: 𝗣𝗛𝗥𝗡

18/08/2025

𝗔𝗖𝗖𝗘𝗡𝗧𝗨𝗥𝗘 𝗛𝗜𝗥𝗜𝗡𝗚! 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗶𝗻𝗴 𝗦𝘁𝗮𝗳𝗳

𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗥𝗲𝗰𝗲𝗶𝘃𝗮𝗯𝗹𝗲

-must have 6 months of BPO experience
-amenable to work onsite in QC, Mandaluyong, or Taguig

𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀 𝗣𝗮𝘆𝗮𝗯𝗹𝗲

-must have 6 months of AP experience
-amenable to work onsite in QC, Mandaluyong, Taguig or Alabang

𝗚𝗲𝗻𝗲𝗿𝗮𝗹 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝗶𝗻𝗴

-must have 2 years of GA experience
-amenable to work onsite in QC, Mandaluyong, Taguig or Alabang

𝗢𝗿𝗱𝗲𝗿 𝘁𝗼 𝗖𝗮𝘀𝗵 (𝗛𝘆𝗯𝗿𝗶𝗱 𝘀𝗲𝘁𝘂𝗽)

-must have 2 years of Credit Risk Management experience
-amenable to work hybrid in Cubao

𝗘𝗺𝗮𝗶𝗹 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝘂𝗺𝗲 𝘁𝗼 𝗯𝗲 𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱: 𝗺𝗮𝗶𝘀𝗼𝗻.𝗮𝗰𝗰𝗲𝗻𝘁𝘂𝗿𝗲.𝗲𝗿𝗽@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲: [𝗣𝗼𝘀𝗶𝘁𝗶𝗼𝗻 𝗮𝗽𝗽𝗹𝘆𝗶𝗻𝗴 𝗳𝗼𝗿]

28/11/2024

𝗔𝗖𝗖𝗘𝗡𝗧𝗨𝗥𝗘 𝗛𝗜𝗥𝗜𝗡𝗚! 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗼𝗿

𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗼𝗿𝘀 serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.

You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.

𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

𝗝𝗼𝗯 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:

- As a Content Moderator, you are expected to perform the following (but not limited to) duties and responsibilities:

- Review, classify and/or remove content according to client guidelines, using specific tools and channels

- Understand and remain updated on changing client policies and guidelines

- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

- Serve as an advocate for the user community

- Participate in process improvement initiatives that improve quality and efficiency of work

- Participate in continuous training programs and workgroup discussions for optimal development in the role

- Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

𝗧𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴 𝗡𝗲𝘄 𝗔𝘀𝘀𝗼𝗰𝗶𝗮𝘁𝗲 performs data entry and research in various systems and tracking tools. Apply knowledge of processes and related systems to assist in identifying, assessing, and resolving issues/problems. Seek advice and escalate issues when faced with tasks/problems outside the scope of the work. Detecting trends, implementing process improvements and policy revisions to ensure teams are the best equipped to provide a safe experience on various Digital Marketing Platforms.

𝗝𝗼𝗯 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:

- Update and maintain various systems/tools per standard process documentation which may include:

- Execute transactions without minimal direction, enter data and retrieve information from group specific system( all new hires might require some direction initially)

- Audit own data entry for accuracy and make required corrections

- Conduct data verification

- Respond to various requests for information, as needed. Escalate to supervisor as appropriate

- File, archive and retrieve documents (paper-based and electronic) using filing standards

- Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation

- Respond to information requests by searching, summarizing research results and compiling in requested format

- Review mobile and gaming apps; rating the quality based on user experience for the following: App engagement, ease of navigation,

- Assist in researching and responding to client and/or publishers’ inquiries about compliance issues

- Assist in maintaining internal compliance materials such as manuals, reference material, reports and trackers

𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗦𝗸𝗶𝗹𝗹

𝗢𝗻𝗹𝗶𝗻𝗲 𝗧𝗿𝗮𝗻𝘀𝗮𝗰𝘁𝗶𝗼𝗻 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝗶𝗻𝗴 (𝗢𝗟𝗧𝗣)

𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:

- Open to College Graduate or College undergraduate (2 years college) with at least 18 months BPO Experience

- With Working knowledge and experience with computers and internet

- Strong coping, emotional resilience, and stress-management skills

- Excellent comprehension, communication, and English language skills

- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

- Strong attention to detail, ability to prioritize and multitask

- Comfortable synthesizing and analyzing information from multiple streams

- Strong critical thinking and decision-making skills

- Working knowledge and experience with computers and internet

- Ability to work in a fast-paced deadline driven environment

- Willing to work in any shifts i.e. night shift, graveyard schedule etc.

- Amenable to work in any Accenture or client site

𝗘𝗺𝗮𝗶𝗹 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝘂𝗺𝗲 𝘁𝗼 𝗯𝗲 𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱: 𝗺𝗮𝗶𝘀𝗼𝗻.𝗮𝗰𝗰𝗲𝗻𝘁𝘂𝗿𝗲.𝗲𝗿𝗽@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲: 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗼𝗿

29/10/2024

𝘼𝘾𝘾𝙀𝙉𝙏𝙐𝙍𝙀 𝘾𝙀𝘽𝙐 𝙃𝙄𝙍𝙄𝙉𝙂! 𝙎𝙊𝙁𝙏𝙒𝘼𝙍𝙀 𝙀𝙉𝙂𝙄𝙉𝙀𝙀𝙍𝙄𝙉𝙂 𝘼𝙎𝙎𝙊𝘾𝙄𝘼𝙏𝙀 (𝘼𝙎𝙀). 𝙐𝙥 𝙩𝙤 30𝙆 𝙅𝙤𝙞𝙣𝙞𝙣𝙜 𝘽𝙤𝙣𝙪𝙨 + 𝙖 𝙘𝙝𝙖𝙣𝙘𝙚 𝙩𝙤 𝙬𝙞𝙣 𝙧𝙖𝙛𝙛𝙡𝙚 𝙥𝙧𝙞𝙯𝙚𝙨!

𝗪𝗵𝗮𝘁 𝗬𝗼𝘂'𝗹𝗹 𝗗𝗼

A. Application Development

Program, design and maintain software applications
Support analysis, implementation of technology solutions based on client requirements
Identify and solve system issues

B. Functional Development

Develop new features or products for a particular area of our platform, working alongside the Development Team
Maintain and enhance current features and functionalities, and monitor and control the system
Configure business processes based on defined business requirements

C. Analytics

Turn information into action through Analytics-based solutions
Develop quantitative and qualitative business insights using analytical tools and techniques
Integrate systems and data quickly and effectively

D. Software Tester

Construct and execute test scripts
Document and report system errors and gaps identified during testing phase
Drive recommendations that contribute to the improvement of the program

E. Application / Modern Support

Support end-users through calls
Provide end-to-end support for incidents and client requests from problem diagnosis up to resolution
Document and report gaps or issues identified during the operation
Drive recommendations that contribute to the improvement of the program
Build relationships to create, reinforce, motivate and guide customers and partners

F. IT Operations Associate

Administer and maintain clients’ IT systems infrastructure, deal with servers, databases, network, and Cloud
Develop and maintain knowledge of tools and service management procedures necessary to run IT operations
Support incident identification, prioritization, and resolution activities
Participate in automation and other continuous improvement initiatives

𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗦𝗸𝗶𝗹𝗹
Application Development

𝗝𝗼𝗯 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
What We’re Looking For

Amenable to work in CEBU Office locations.
You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.

A. Application Development

Graduate of Computer Science, Software Development or any programming-related course
Likes programming or developing software applications
Knowledgeable about any of the following programming languages: Java, C, C++, C #,.Net, UNIX Shell Scripting, Oracle, Peoplesoft, SAP and Salesforce

B. Functional Development

Graduate of Computer Science, Engineering or Mathematics is an advantage
Willing to be trained in any programming language / skill
Likes configuring, maintaining and enhancing current features and functionalities of the system

C. Analytics

Graduate of Mathematics, Statistics or any related course
Interested in Data Science, infographics and reports

D. Software Tester

Graduate of Industrial Engineering or related course
Interest in software testing, debugging and quality assurance

E. Application / Modern Support

Graduate of Communications, Business, Hospitality or any related course is an advantage
Experience in technical support and customer service is an advantage

F. IT Operations Associate

Graduate of Electronics & Communications Engineering, Computer Engineering, Computer Science or other IT-related course
Interest and knowledge in IT systems, servers, network, Cloud and database support and administration work

𝙎𝙚𝙣𝙙 𝙧𝙚𝙨𝙪𝙢𝙚 𝙩𝙤 𝙗𝙚 𝙧𝙚𝙛𝙚𝙧𝙧𝙚𝙙:
𝙢𝙖𝙞𝙨𝙤𝙣.𝙖𝙘𝙘𝙚𝙣𝙩𝙪𝙧𝙚.𝙚𝙧𝙥@𝙜𝙢𝙖𝙞𝙡.𝙘𝙤𝙢
𝙎𝙪𝙗𝙟𝙚𝙘𝙩 𝙏𝙞𝙩𝙡𝙚: 𝘼𝙎𝙀 𝘾𝙚𝙗𝙪

02/10/2024

𝗛𝗨𝗥𝗥𝗬! 𝗔𝗖𝗖𝗘𝗡𝗧𝗨𝗥𝗘 𝗢𝗡𝗘-𝗗𝗔𝗬 𝗛𝗜𝗥𝗜𝗡𝗚 𝗢𝗡𝗦𝗜𝗧𝗘 𝗣𝗥𝗢𝗖𝗘𝗦𝗦 𝗢𝗡 𝗢𝗖𝗧𝗢𝗕𝗘𝗥 𝟰 𝗢𝗡𝗟𝗬. 𝗜𝗡 𝗖𝗨𝗕𝗔𝗢.

𝗥𝗢𝗟𝗘: 𝗧𝗥𝗔𝗜𝗡𝗜𝗡𝗚 𝗔𝗡𝗗 𝗗𝗘𝗩𝗘𝗟𝗢𝗣𝗠𝗘𝗡𝗧 𝗔𝗦𝗦𝗢𝗖𝗜𝗔𝗧𝗘 𝗠𝗔𝗡𝗔𝗚𝗘𝗥

OVERALL PURPOSE:
Client facing role, manages team of trainers and content developers/writers.

𝗥𝗘𝗦𝗣𝗢𝗡𝗦𝗜𝗕𝗜𝗟𝗜𝗧𝗜𝗘𝗦:
Assessment of Training Needs:
• Performance trends and training needs analysis to help the project improve performance or manage performance outliers through training or coaching intervention programs.
• Implement the review, design/development (when necessary) and assessment of training curriculum, content/learning materials, approach/methodology and performance evaluation process.
Reporting
• Generates, reviews, and distributes required training reports such as training trends and activity reports to Operation Leads and/or Clients
• Maintains collection and tracking of relevant Training data
• Assists with team-specific reporting activities, including productivity reports, end of shift reports, and other operations-related reports all pertaining to trainees’ performance

OTHERS:
Project Shift Schedule: Mid Shift
Project Rest Day: Weekends off
Project/Team Location: Client Site - Non-Accenture Facility

Priority Skill

Instructor-Led Training (ILT)

𝗦𝗞𝗜𝗟𝗟 𝗔𝗡𝗗 𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦:

• Must have at least 7 years of experience in Training and Development
• Must have at least 2 years of Contact Center or BPO industry experience
• Must have at least 5 years of experience as lead
• Experience in business training, professional development, research and workshops is an advantage
• Excellent presentation skills
• Ability to implement end to end training needs analysis (TNA)
• Ability to analyze performance trends and implement intervention programs to address performance gaps
• Knowledge of Adult Learning Theory

𝗘𝗺𝗮𝗶𝗹 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝘂𝗺𝗲 𝘁𝗼 𝗴𝗲𝘁 𝗮𝗻 𝗶𝗻𝘃𝗶𝘁𝗮𝘁𝗶𝗼𝗻:
𝗺𝗮𝗶𝘀𝗼𝗻.𝗮𝗰𝗰𝗲𝗻𝘁𝘂𝗿𝗲.𝗲𝗿𝗽@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲: 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 𝗠𝗮𝗻𝗮𝗴𝗲𝗿

09/09/2024

𝗔𝗖𝗖𝗘𝗡𝗧𝗨𝗥𝗘 𝗛𝗜𝗥𝗜𝗡𝗚! 𝗦𝗠𝗘 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻/𝗩𝗼𝗶𝗰𝗲 𝗔𝗰𝗰𝗼𝘂𝗻𝘁 - 𝗤𝘂𝗲𝘇𝗼𝗻 𝗖𝗶𝘁𝘆

𝗝𝗼𝗯 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻

𝗦𝗠𝗘 𝗳𝗼𝗿 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

𝗦𝗠𝗘 𝗳𝗼𝗿 𝗩𝗼𝗶𝗰𝗲 𝗔𝗰𝗰𝗼𝘂𝗻𝘁

Be subject matter expert across all facets of the business.
Read, understand and analyze client process as per the business rules

Participates in Knowledge Transfer of any process/client and acquires in depth knowledge of process as an SME.
Support with QC and Audit mechanism within process to ensure delivery on SLA’s.

Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent.

Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Always demonstrate the highest level of customer service.

Pay close attention to detail and follow through to resolve any outstanding issues.

𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗦𝗸𝗶𝗹𝗹
𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝗲𝗿𝘃𝗶𝗰𝗲

𝗝𝗼𝗯 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀

At least 2 years of BPO operations customer service experience
Good organizational & prioritization skills.
Analytical and problem solving skills.
Quality driven – in communications and all system transactions.
Strong written and verbal skills in English Language.

𝙀𝙢𝙖𝙞𝙡 𝙮𝙤𝙪𝙧 𝙧𝙚𝙨𝙪𝙢𝙚 𝙩𝙤 𝙗𝙚 𝙧𝙚𝙛𝙚𝙧𝙧𝙚𝙙: 𝙢𝙖𝙞𝙨𝙤𝙣.𝙖𝙘𝙘𝙚𝙣𝙩𝙪𝙧𝙚.𝙚𝙧𝙥@𝙜𝙢𝙖𝙞𝙡.𝙘𝙤𝙢
𝙎𝙪𝙗𝙟𝙚𝙘𝙩 𝙏𝙞𝙩𝙡𝙚: 𝙎𝙈𝙀

31/08/2024

𝗛𝗨𝗥𝗥𝗬! 𝗠𝗔𝗦𝗦 𝗛𝗜𝗥𝗜𝗡𝗚 𝗙𝗢𝗥 𝗔𝗖𝗖𝗘𝗡𝗧𝗨𝗥𝗘 𝗖𝗢𝗡𝗧𝗘𝗡𝗧 𝗠𝗢𝗗𝗘𝗥𝗔𝗧𝗢𝗥𝗦! 𝗧𝗔𝗚𝗨𝗜𝗚 𝗔𝗡𝗗 𝗖𝗨𝗕𝗔𝗢 𝗔𝗥𝗘𝗔

𝗝𝗼𝗯 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻𝘀:
· As a Content Moderator, you are expected to perform the following (but not limited to) duties and responsibilities:
· Review, classify and/or remove content according to client guidelines, using specific tools and channels
· Understand and remain updated on changing client policies and guidelines
· Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
· Serve as an advocate for the user community
· Participate in process improvement initiatives that improve quality and efficiency of work
· Participate in continuous training programs and workgroup discussions for optimal development in the role
· Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗦𝗸𝗶𝗹𝗹
Online Transaction Processing (OLTP)

𝗤𝗨𝗔𝗟𝗜𝗙𝗜𝗖𝗔𝗧𝗜𝗢𝗡𝗦:
· Open to College Graduate or College undergraduate (2 years college) with at least 18 months BPO Experience
· With Working knowledge and experience with computers and internet
· Strong coping, emotional resilience, and stress-management skills
· Excellent comprehension, communication, and English language skills
· Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
· Strong attention to detail, ability to prioritize and multitask
· Comfortable synthesizing and analyzing information from multiple streams
· Strong critical thinking and decision-making skills
· Working knowledge and experience with computers and internet
· Ability to work in a fast-paced deadline driven environment
· Willing to work in any shifts i.e. night shift, graveyard schedule etc.
· Amenable to work in any Accenture or client site

𝗘𝗺𝗮𝗶𝗹 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝘂𝗺𝗲 𝘁𝗼 𝗯𝗲 𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱:

𝗺𝗮𝗶𝘀𝗼𝗻.𝗮𝗰𝗰𝗲𝗻𝘁𝘂𝗿𝗲.𝗲𝗿𝗽@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲: 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗼𝗿

#

17/08/2024

𝗔𝗖𝗖𝗘𝗡𝗧𝗨𝗥𝗘 𝗛𝗜𝗥𝗜𝗡𝗚! 𝗧𝗘𝗔𝗠 𝗟𝗘𝗔𝗗𝗘𝗥: 𝗩𝗼𝗶𝗰𝗲 𝗮𝗻𝗱 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻 𝗔𝗰𝗰𝗼𝘂𝗻𝘁𝘀
(𝗖𝘂𝗯𝗮𝗼 𝗮𝗻𝗱 𝗠𝗮𝗻𝗱𝗮𝗹𝘂𝘆𝗼𝗻𝗴)

𝗝𝗼𝗯 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻
𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱 𝗳𝗼𝗿 𝗩𝗼𝗶𝗰𝗲 𝗔𝗰𝗰𝗼𝘂𝗻𝘁

Responsible for setting individual performance objectives that align to the overall objectives of the team

Responsible for the day-to-day operations of the team ensuring all metrics are met and assists team members in overcoming their challenges through effective performance management

Provide mentorship, guidance and career development to team members

Exhibits leadership strength by fostering a positive environment within the team and implementing activities to increase individual and team engagement

Recognize problems and issues that affect work efficiencies and performance outcomes of the team and provides recommendations and course of action derived from concerns seen and initial analysis of data

Escalate issues that may affect delivery of work and business outcomes in a timely manner to management

Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site

Identify actionable insights, suggest recommendations, and influence

Team strategy through effective communication

𝗧𝗲𝗮𝗺 𝗟𝗲𝗮𝗱 𝗳𝗼𝗿 𝗖𝗼𝗻𝘁𝗲𝗻𝘁 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗶𝗼𝗻

Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.

Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

𝗬𝗼𝘂𝗿 𝗿𝗼𝗹𝗲 𝗿𝗲𝗾𝘂𝗶𝗿𝗲𝘀 𝘁𝗵𝗲 𝗳𝗼𝗹𝗹𝗼𝘄𝗶𝗻𝗴 𝗿𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:

Conducting Huddles: Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.

Task Management Guidance: Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.

SLA and KPI Achievement: Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.

Performance Reviews: Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.

Training and Quality Coordination: Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.

SOPs and Documentation: Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.

Individual Connects: Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.

𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 𝗥𝗲𝗽𝗼𝗿𝘁𝗶𝗻𝗴:

Reporting: Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.

Leave Management: Implement a planned approach for managing team shrinkage through a Leave management system.

Attendance Tracking: Accurately track team attendance for billing purposes.

Time Sheet Validation: Validate team time sheets fortnightly with 100% accuracy.

Security and Data Protection: Ensure adherence to all security and client data protection measures and guide the team in following required protocols.

IMPORTANT before applying for a job internally (note: the following statements do not apply for jobs in Germany with Works Council representation):

Review this application criteria.

You must already possess the appropriate visas and/or work permits required to live and work in the country the job is based. Do not apply until you have confirmed these authorizations are in place, or the job description states that international applicants will be considered.

𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗦𝗸𝗶𝗹𝗹

𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝗮𝗹 𝗧𝗵𝗶𝗻𝗸𝗶𝗻𝗴

𝗝𝗼𝗯 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀
At least 3 years BPO operations experience with at least 1 year supervisory
Bachelors Degree Graduate and/or Undergraduate
Must be amenable to work in Cubao and Mandaluyong

𝗘𝗺𝗮𝗶𝗹 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝘂𝗺𝗲 𝘁𝗼 𝗯𝗲 𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱:
𝗺𝗮𝗶𝘀𝗼𝗻.𝗮𝗰𝗰𝗲𝗻𝘁𝘂𝗿𝗲.𝗲𝗿𝗽@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲: 𝗧𝗟

27/07/2024

𝗛𝗨𝗥𝗥𝗬! 𝗔𝗖𝗖𝗘𝗡𝗧𝗨𝗥𝗘 𝗠𝗔𝗦𝗦 𝗛𝗜𝗥𝗜𝗡𝗚! 𝗖𝗢𝗡𝗧𝗘𝗡𝗧 𝗪𝗥𝗜𝗧𝗘𝗥 𝗔𝗡𝗔𝗟𝗬𝗦𝗧 - 𝗟𝗟𝗠 (𝗛𝗬𝗕𝗥𝗜𝗗 𝗦𝗘𝗧𝗨𝗣 𝗖𝗨𝗕𝗔𝗢)

𝗖𝗔𝗥𝗘𝗘𝗥 𝗟𝗘𝗩𝗘𝗟 𝟭𝟭

𝗝𝗼𝗯 𝗗𝗲𝘀𝗰𝗿𝗶𝗽𝘁𝗶𝗼𝗻:
We are looking for Content Writers to be part of our talented team.
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.
Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.
Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
Role Details
• Review and understand a prompt or question that needs research and an accurate response.
• Create free-form responses to questions or prompts shared by the client on different topics.
• This job entails training Generative AI; hence, requires the correct research ability to clearly articulate a response based on factual research and own knowledge and experience.
• Answer lengths that can range from a few to 15 sentences (3 paragraphs)
• Stay up to date on industry trends and emerging technologies

𝗣𝗿𝗶𝗼𝗿𝗶𝘁𝘆 𝗦𝗸𝗶𝗹𝗹
Content Writing

𝗝𝗼𝗯 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:
With at least 2 years of solid experience in content writing
Technical writing is preferred
Open to all industries / BPO & Non-BPO Experience
Must be a College Graduate
Strong coping, emotional resilience, and stress-management skills
Excellent comprehension, communication, and (insert language) skills
Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
Strong attention to detail
Comfort synthesizing and analyzing information from multiple streams
Strong critical thinking and decision-making skills
Review, classify and/or remove content according to client guidelines, using specific tools and channels
Understand and remain updated on changing client policies and guidelines
Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

𝗘𝗺𝗮𝗶𝗹 𝘆𝗼𝘂𝗿 𝗿𝗲𝘀𝘂𝗺𝗲 𝘁𝗼 𝗯𝗲 𝗿𝗲𝗳𝗲𝗿𝗿𝗲𝗱:
𝗺𝗮𝗶𝘀𝗼𝗻.𝗮𝗰𝗰𝗲𝗻𝘁𝘂𝗿𝗲.𝗲𝗿𝗽@𝗴𝗺𝗮𝗶𝗹.𝗰𝗼𝗺
𝗦𝘂𝗯𝗷𝗲𝗰𝘁 𝗧𝗶𝘁𝗹𝗲: 𝗟𝗟𝗠

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19/08/2025

18/08/2025

28/11/2024

29/10/2024

02/10/2024

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27/07/2024

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