19/02/2026
CHARTERED INSTITUTE CUSTOMER RELATIONSHIP MANAGEMENT, NIGERIA
[email protected]
DIRECT MEMBERSHIP CERTIFICATION
These are the new approved Certifications, from the Board of the Chartered Institute of Customer Relationship Management Nigeria 🇳🇬.
ONLINE/PHYSICAL INDUCTION
18th April 2026
Time: 10:00AM
Join WhatsApp Forum
https://chat.whatsapp.com/Kf2MKffvK79BD5DOLULgYn
Online induction fees:
Associate: N95,000
Full Membership:N120,000
Fellowship: N250,000
Doctoral Fellow: N300,000
Corporate: N300,000
Applicants will be assessed on their education, training, knowledge, skill, and experience (K.S.E.). Due consideration will be given to those who are qualified only by practical experience.
There are many people who, through no fault of their own, have not had the opportunity to gain academic qualifications during their careers. These people may also apply for membership based on their merits, practical experience, and position.
This is a direct membership certification without lectures and exams and it’s based on work experience only for working professionals
All new membership applications are approved by the National Council every month.
TYPES OF MEMBERSHIP & REQUIREMENTS
1. ASSOCIATE MEMBERSHIP: This is for an individual who is working in the field of Customer Care, Call Centre Management, Customer Relations, Customer Service, Front Desk Officer, Marketing, etc at entry-level or with less than 3 years of experience.
– Plus one Single chosen certification from the above list 1 – 8
- Plus an Award Plaque
2. FULL MEMBERSHIP: This is for an individual who is working in the field of Customer Care, Call Centre Management, Customer Relations, Customer Service, Front Desk Officer, Marketing, etc with more than 5 years of experience.
– Plus one Single chosen certification from the above list 1 – 8
- Plus an Award Plaque
3. FELLOW MEMBERSHIP: This is for Directors of companies, Senior Managers in Customer Care, Call Centre Management, Customer Relations, Customer Service, Front Desk Officers, Marketing, etc with more than 15 years of experience. Or Through an invitation by the Council
– Plus one Single chosen certification from the above list 1 – 8
- Plus an Award Plaque
5. CORPORATE MEMBER: The is for a company that specializes in Customer Relationship Management
– Plus Certified Customer Service Organizational (CCSO)
- Plus an Award Plaque
SINGLE CERTIFICATION FEES:
1. Chartered Customer Success Manager
2. Certified Customer Service Professional (CCSP)
3. Certified Customer Service Manager (CCSM)
4. Certified Customer Care Professional (CCCP)
5. Certified Customer Care Manager (CCCM)
6. Certified Customer Service Consultant (CCSC)
7. Certified Customer Service Specialist (CCSS)
8. Certified Customer Service Organizational (CCSO)
9. Certified Call Centre Professional (CCCP)
All interested applicant should email us their CV: at [email protected] or WhatsApp at +2348052205072 or 08038292786 for membership assessment.
Abuja Office:
Address Chartered Institute of Customer Relationship Management,
@ Suite 114 Lagos House 78 Ralph shodiende street Central Business District Abuja Call or WhatsApp on 08052205072,08038292786.
