13/09/2021
Customer Service - Contact Center (Telecommunication Project)
Job Responsibilities:
· Outbound call to save customer from churning from Company network.
· Provide accurate, efficient and quality service that exceeds our customers’ expectations.
· Submit daily feedback on saved to immediate supervisor.
· Adhere to escalation procedures of handling customer request & enquiry at all times.
· Maintain a high degree of responsibility towards customer confidentiality.
· Ensuring customers’ promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%
Job Requirements:
- Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent with minimum 1 year working experience, either in Telemarketing or Sales related industry.
- Excellent convincing skill and good communication skills in English, Malay, Mandarin(advantage) language for both spoken and written
- Willing to work on rotational shift,
TRAINING WILL BE PROVIDED
Do not hesitate to contact me
📞 017-327 1289
📧 [email protected]
