10/06/2026
🚨 Technical Account Specialist (SIEM / Cybersecurity) 🚨
Are you passionate about cybersecurity and customer engagement?
We are looking for a Technical Account Specialist to support strategic customers in the adoption, optimization, and ongoing success of SIEM and cybersecurity solutions.
Responsibilities
✅ Serve as the primary technical point of contact for customers.
✅ Build trusted relationships with customer stakeholders, including Security Operations (SOC) and Engineering teams.
✅ Develop and manage Success Plans, defining goals, KPIs, and value realization strategies.
✅ Conduct proactive health checks and enablement sessions to drive platform adoption and customer success.
✅ Coordinate technical escalations with Support and Engineering teams to ensure timely issue resolution.
✅ Identify customer risks, retention opportunities, and potential account growth opportunities
✅ Collaborate with Operations, Sales, and Customer Success teams to support customer retention and expansion initiatives.
✅ Stay up to date on cybersecurity trends, emerging threats, and SIEM best practices.
Requirements
✔ 3-5 years of experience in Technical Account Management, Customer Success, Cybersecurity Consulting, or similar customer-facing roles.
✔ Experience working with SIEM and/or Cybersecurity solutions.
✔ Understanding of SOC Operations and security workflows.
✔ Experience managing customer relationships and driving technology adoption.
✔ Strong communication, presentation, and stakeholder management skills.
✔ Professional English required.
📍 Remote – Mexico
💰 MXN $40,000 gross monthly salary + superior benefits
🚀 Opportunity to work with international customers and cutting-edge cybersecurity technologies.
📩 Send your resume to: [email protected]
