10/06/2026
🚀 We’re Hiring: Customer Experience (CX) Manager
📍 Location: Phnom Penh, Cambodia
🏢 Company: TL EXPRESS Co., Ltd.
About Us
Founded in 2019, TL EXPRESS is a leading logistics provider specializing in China-Cambodia cross-border logistics, e-commerce fulfillment, and warehousing. To fuel our rapid growth, we are launching a brand-new Customer Experience Department and need a dynamic leader to pave the way!
The Role
As our CX Manager, you won't just manage customer service—you will build the department from the ground up. You will bridge the gap between Sales, Operations, and Tech to champion the voice of our customers, design seamless customer journeys, and drive long-term retention.
What You’ll Do
Lead & Build: Establish the CX department, set service standards, and coach a high-performing team.
Retain & Recover: Monitor satisfaction (CSAT), build retention programs, and turn at-risk accounts into loyal partners.
Solve & Prevent: Oversee complex complaints, find root causes, and work cross-functionally to fix recurring issues.
Who We Are Looking For
Education: Bachelor’s degree in Business, Logistics, Marketing, or a related field.
Experience: 5+ years in Customer Service/CX/Logistics, with at least 2 years in a leadership role.
Industry Know-How: Background in logistics, freight forwarding, or e-commerce is highly preferred.
Languages: Proficiency in English and Khmer is required; Chinese is a big plus.
Why Join TL EXPRESS?
Blank Canvas: Rare opportunity to build a department from scratch and work directly with senior management.
Growth: Clear pathway to executive roles (e.g., Head of CX, Commercial Manager).
Rewards: Competitive salary, performance incentives, and a fast-paced, tech-driven culture.
Apply Here
Please send your CV and Cover Letter to:
💬 Telegram: t.me/Wanling218
📧 Email: [email protected]
📩 CC: [email protected]
💬 HR's Telegram: https://t.me/tlexpress_hr
📞 Contact Person: Mrs. Chen Wanling, Founder & Managing Director
