08/04/2021
Job Description:
- Performing the outbond calls
- Handle phone-in enquiries & sales orders from customers.
- Processing sales orders, preparing quotation.
- Convert quotation to sales.
- Maximise sales to customers through effective identification of cross/up selling and campaign opportunities.
- Delivering customer satisfaction
- Team working – showing consideration for colleagues
- Perform outbound call activities – both in term of recruitment exercise or retention exercise.
- Able to strike an intelligent and engaging conversation with potential and existing customers.
- Managing the current recruitment and retention exercises in term of managing the database, email blast activities, related marketing activities.
Desired Candidate Profile:
- PC literate – basic knowledge of internet, emails, and keyboard skills.
- Understanding/fluent with English
- Communication – verbal and written, by use of appropriate words and phrases.
- Team working – develops effective and supportive relationships at all levels.
- Managing change – demonstrates a positive attitude to change and can prioritise as required.
- Using initiative – takes responsibility for own actions and decisions.
- Appreciates the consequences of delaying actions.
- Taking ownership of the customer case.
- Problem solving – analyses information accurately with appropriate speed.
