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Markerstudy Leisure - Recruitment, Tunbridge Wells (2026)

16/03/2020

You will be responsible for creating the first impression for visitors to Bewl, for greeting them and making them feel welcome. You will be the first port of call for the many varied visitors to Bewl including families, sailors, rowers, and fishermen. Your duties will include the day to day operation of the fishing tackle shop, taking and recording bookings, general enquiries via telephone and email and producing permits for fishermen. There are key administrative responsibilities within this role that will cover other departments at Bewl Water, as and when required.

Key Responsibilities:

• Greet visitors on arrival
• Answering visitor queries be they by phone or email, in line with company policy
• Effective call handling, being able to transfer a call to the relevant department and to take and effective message
• On a day to day basis be the point of contact for rangers and other staff on site.
Monitoring radio communications, assisting where possible
• Answer all enquiries via telephone and email.
• Sell permits and fishing boats and process card/cash payments, to include taking pre-bookings for fishing permits and boats.
• Provide advice and information on the current fishing conditions and best practice/tackle/fishing areas.
• Ensure the stock in the tackle shop is sold efficiently and stock levels are maintained and recorded.
• Provide advice for sailing/windsurfing members and process new membership forms and payments.
• Liaise with the team at Bewl to ensure that rules and regulations are being followed

This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time

Qualifications:
GCSE Maths & English

Desirable experience:
• Knowledge and experience of excellent customer service skills
• Experience in promotions and increasing sales.
• Previous retail or reception experience

Skills and Attributes:
Essential:
• Good interpersonal skills.
• Good numeracy skills.
• Excellent communication skills – telephone, radio and email
• Professional image and ability to relate to customers and clients.
• Self-motivated.
• Team player
• Problem-solving.
• Excellent organisational skills.
• Ability to work effectively under pressure.
• Computer literate.

Desirable
• Knowledge and understanding of fishing methods, techniques and tackle.
• Knowledge of radio etiquette and protocols
• Understand how to set up fishing rods and equipment used for hire

Hours of work:
The nature of our business requires successful candidates to be available to work weekends, Bank Holidays and school holidays throughout the year. Shifts are generally between 5 and 9 hours long.
There is availability to work weekends.
This is a fixed-term role from 21st March – 30th October 2020 with additional hours available after this point.

13/03/2020

BEAUTY THERAPIST

REPORTS TO: Senior Therapist/Therapist Manager

The spa is based at the prestigious One Warwick Park Hotel in Tunbridge Wells, Kent.

As a Beauty Therapist, you will provide consultations and treatments to clients, maintain and improve services to them, ensuring they are carried out in a professional manner at all times.

DUTIES AND RESPONSIBILITIES

To carry out beauty treatments to the required standards ensuring the specific treatment time is adhered to.
To give professional advice to guests and promote available treatments.
To promote products, along with a full home care prescription.
To stay with the guests throughout the treatment, escorting them to and from the reception area.
To liaise in a positive and constructive manner with the hotel management and receptionists in order to meet the ever changing needs of our guests. Flexibility and cooperation are required.
To attend any appropriate training courses required.
To keep up to date with developments relating to the product ranges and any new treatments.
To ensure that equipment is fully operational and clean and report any defects to maintenance as appropriate
To adhere to Health and Safety regulations by using safe work practices.
To turn off equipment and lights after use.
To ensure all equipment and utensils are appropriately sterilised.
To be punctual at all times.
To attend all departmental meetings.
To inform the Senior Therapist of any medical conditions or behaviour from guests that is unusual or causes concern e.g. skin condition, bruising etc.
To assist in the cleaning and tidying of the treatment areas including laundry runs etc.
To ensure your room is fully prepared and stocked before your first treatment.
To report any incidents, accidents or any guest dissatisfaction to the Senior Therapist or hotel day manager.
To undertake any other reasonable duties as delegated by the Spa or Hotel Management Team.

PERSON SPECIFICATION

Qualifications
NVQ 3 or equivalent.
Eyelash extensions

Experience
Experience working in a Spa or Beauty Salon.

Skills
Good motivational skills
Outstanding customer service
Effective communication skills dealing with client’s individual requirements and needs.
Attention to detail
Knowledge and Understanding

Knowledge of all treatment procedures and product and be able to adapt treatments to a clients need

13/03/2020

Hours: 45 hours per week

Salary: £21,000 - £23,000 Depending on experience

One Warwick Park’s 4-star boutique hotel, are seeking a Chef De Partie to assist the team in managing the preparation and production of a high-quality food service to the Terrace Restaurant as well as banqueting service for function customers.

The restaurant, which is situated just a stone’s throw away from the famous Pantiles and only a few minutes’ walk from Tunbridge Wells train station brings a luxury guest experience to the town and has a track record of training and developing staff into senior positions.

Key Responsibilities:
• To ensure that the kitchen operation is run to the agreed standards of service of delivery and remains within set income and expenditure targets.
• Preparing, cooking and presenting dishes within your speciality
• Managing and training any demi-chef de parties or commis working with you
• Helping the Sous Chef and Head Chef to develop new dishes and menus
• To ensure that the kitchen and associated areas operate within the food hygiene legal requirements in line with good food preparation practices; to monitor standards and maintain records in accordance with specifications. To be proactive in identifying potential hazards and shortfalls and ensure due diligence at all times to prevent exposure to risks.
• To ensure kitchen staff maintain the highest personal standards of appearance and presentation.
• Carry out other duties, as required by the head chef and management.
• To adhere to Company processes with regard to Data Protection, Financial Crime and Treating Customers Fairly

Experience and Qualifications:
• Experience as a Chef De Partie and have at least NVQ/SVQ Level 2 or equivalent
• Creative flair and high standards of “a la carte” style food presentation.
• Food stock control.

Essential:
• At least 4 years’ experience in a busy kitchen environment/ 4* hotel

Desired:
• Experience of working banquets up to 180 people and restaurant service for 80 covers
• City & Guilds diplomas in professional cookery
• The 14-19 Hospitality & Catering diploma
• BTEC HND in professional cookery
• A foundation degree in culinary arts

Benefits: *

· 30 days holiday

· Fair share of staff tips

· 5% pension contribution scheme

· Healthcare benefits

· Life assurance

· Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more

If you feel you have a creative flair and passion for cooking, please apply today!

Job Types: Full-time, Permanent

Salary: £21,000.00 to £23,000.00 /year

Experience:
• cooking: 4 years (Preferred

13/03/2020

Role Purpose
Under the direction of Head of Maintenance, provide a high quality and efficient maintenance support service in line with agreed standards of the business/venue operation.
The role is to support the Head of Maintenance day to day and in project work to include all aspects of electrical maintenance and refurbishment projects of occupied and tenanted properties within the Leisure Group.
This is an ideal position for someone who is a qualified electrician who can provide up to date information of Risk Assessments and Method Statements (RAMS) when attending site.
Responsible for installations, maintenance, and repairing of electrical wiring, equipment, and fixtures. Ensure that work is in accordance with relevant codes. May install or service private roadway street lights, intercom systems, or electrical control systems.

Key Responsibilities:
• Assemble, install, test, and maintain electrical or electronic wiring, equipment, appliances, apparatus, and fixtures, using hand tools and power tools.
• Diagnose malfunctioning systems, apparatus, and components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem.
• Connect wires to circuit breakers, transformers, or other components.
• Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair, and to ensure compliance with codes.
• Advise management on whether continued operation of equipment could be hazardous.
• Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using up to date testing devices.
• Electricians work in cooperation with other trades and labourers to ensure that all specifications, legislation and policies are met, and to ensure efficient completion of any project

This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.

Essential qualifications:
• Certificates up to date
• Full Clean UK driving license
Desirible:
• Qualified Electrician (NICEIC contractor)

Key Skills and Knowledge
• Ability to follow established procedures and systems
• Flexible attitude to accommodate venue needs through morning, evening and weekend work
• Ability to work under pressure and on own initiative
• Self-motivated and also experienced in working within a team
• Ability to deal with high work volumes and prioritise accordingly
• Practical with a “can do” approach
• Excellent time management and ability to multitask
• Good work ethic with an energetic approach

13/03/2020

We have a new and exciting opportunity for a Commis Chef who has a passion for delivering high quality food for functions, including corporate and private events.

With a choice of spaces from intimate areas for small business meetings or a cocktail reception to the impressive Function Room for a wedding ceremony and reception, Christmas party or large corporate event, One Warwick Park Hotel is the perfect venue where contemporary elegance meets functional design.

Role Purpose
• To assist the kitchen team in managing the preparation and production of a high quality food service for the hotel’s functions and events including weddings, open evenings and celebrations.
• Work to the agreed standard of hygiene practice as contained in the Food Safety Policy.
• To assist the kitchen team and head chef as instructed in stocktaking and auditing.
• If the hotel requires, there may be limited hours available to prepare food for the in-house restaurant “Seventeen”.

Key Responsibilities:
• To help manage production and presentation of dishes.
• To ensure that the kitchen and associated areas operate within the food hygiene legal requirements in line with good food preparation practices; to monitor standards and maintain records in accordance with specifications. To be proactive in identifying potential hazards and shortfalls and ensure due diligence at all times to prevent exposure to risks.
• To ensure kitchen staff maintain the highest personal standards of appearance and presentation.
• To ensure the health, safety and welfare of staff and visitors to the kitchen through compliance with all relevant Health & Safety legislation.
• Carry out other duties, as required, commensurate with grade and experience.
• To adhere to Company processes with regard to Data Protection, Financial Crime and Treating Customers Fairly

Qualifications - Essential:
• City & Guilds 706 – 1 & 2 or equivalent qualification or experience working at this level.
• Level 2 food Hygiene certificate (basic food hygiene)

Experience - Essential:
• Commis Role in a 3/4 star, hotel style environment.
• Experience of working banquets up to 200 people.
• Creative flair and high standards of “a la carte” and carvery style food presentation.
• Food stock control
• Demonstrate HACCP experience and understanding.

Skills and Attributes - Essential:
• Good interpersonal skills.
• Good written and oral communication skills.
• Professional image and ability to relate to customers and clients
• Team player
• Problem solving
• Ability to work effectively under pressure

Knowledge and Qualities:

Essential:
• Hard working and flexible

Desirable:
• Understanding of modern trends in food
• Knowledge of Disability Discrimination Act, Equal Opportunities, Health & Safety and Employment Legislation

13/03/2020

Role Purpose
Under the direction of Head of Maintenance, provide a high quality and efficient maintenance support service in line with agreed standards of the business/venue operation.

Key Responsibilities:
• Dealing/Reporting Reception Handover Issues.
• Overseeing of building infrastructure to ensure functionality and safety interior and exterior
• Managing/Supervising/Communicating with various subcontractors i.e. plumbers, electricians, carpenters including Contract repairs.
• Organising /Communicating repair installations and renovation projects
• Regular inspections of premises and appliances in all departments
• Acting/Responding to emergency issues ie. Power cuts, leaks etc
• Regular Checks/Servicing of all maintenance equipment and appliances
• Updating and servicing to all heating, plumbing, Air conditioning systems and Water Testing as per contracts.
• Fire bell testing and safety systems IE: Refrigerant alarms security systems
• Painting, Repairing broken fixtures, furniture and fittings.
• Responding to guest complaints
• Seasonal work i.e. snow, ice, fallen Branches etc
• Liaising between all departments and reporting to manager
• Working on ways to reduce operating/Maintenance costs
• Assisting with H&S and being compliant.
• Being Flexible within the role and being able to work unsupervised.
• Working, communicating and helping with all MSL departments.
• A reasonable level of competence with all Maintenance repairs.

Key Skills and Knowledge
• Ability to follow established procedures and systems
• Flexible attitude to accommodate venue needs through morning, evening and weekend work
• Ability to work under pressure
• Self-motivated and also experienced in working within a team

13/03/2020

Role Purpose:

An opportunity has arisen for a full time kitchen porter at Salomons Estate to assist in the day to day running of the kitchen, within an evolving hotel group based in Tunbridge Wells.

Key Responsibilities:

• Assist the kitchen brigade by ensuring that the kitchen is
• Ensure basic cleaning jobs are carried out as quickly as possible.
• Collect and wash up pots and pans.
• Clean food preparation areas and equipment, in addition to crockery and cutlery.
• Unload food and equipment deliveries.
• Keep the storeroom organised.
• Keep work surfaces, walls and floors clean and sanitised.
• Help out in other areas when requested.
• Setting up of tables and kitchen service

Experience:

• Must be able to work long hours.
• Good communication skills
• Be able to work effectively as part of a team
• Confident and professional approach
• Excellent attention to detail
• Ability to work well under pressure in a busy environment.
• To be flexible and willing to help other departments at busy times if required.
• Previous experience as a kitchen porter in a similar establishment.

13/03/2020

Under the direction of the Housekeeping Supervisor, provide a high quality and efficient cleaning service in line with agreed standards of the hotel operation. To be responsible for cleaning and tidying the hotel bedrooms and areas of the main hotel.

Key Responsibilities:
• To assist with the housekeeping operation.
• To ensure that high standards of cleanliness are maintained throughout the hotel.
• To be fully aware of all hotel services and activities.
• Be responsible for the linen and equipment supplied for his or her own use.
• Ensure that brand standards and procedures are applied.
• To liaise daily with the Housekeeping Supervisor on the activities of the hotel ensuring all Housekeeping requirements are met.
• To fulfil the minimum standards of cleanliness with the goal of exceeding them.
• To provide a friendly customer orientated service to clients and guests.
• To issue and replenish domestic supplies where necessary ensuring customers do not go without.
• To ensure that client requests are responded to quickly and efficiently and to investigate any complaints and take appropriate action to deal with them in a timely manner.
• Undertake other reasonable responsibilities and projects as instructed by their line manager.
• To record and report all faults and damage arising to Maintenance.
• To ensure all housekeeping equipment is used safely and effectively.
• To ensure on all occasions you observe safe and hygienic working practices in order to satisfy Health and Safety at Work and other statutory legislation.
• To record, report and process lost property according to hotel procedures.
• To attend training when required.
• To adhere to Company processes with regard to Data Protection, Financial Crime and Treating Customers Fairly;

Key Skills and Knowledge:
• Previous experience of housekeeping / cleaning in a hotel is desirable.
• Ability to follow established procedures and systems
• Flexible attitude to accommodate customer needs through morning, evening and weekend work according to hotel occupancy.
• Ability to work under pressure
• Self-motivated and also experienced in working within a team

13/03/2020

Playing a vital role in the everyday operation of the front of house department at Salomons Estate. You will be responsible for creating the first impression for all guests, for greeting them and making them feel welcome. This high profile role requires excellent customer facing approach with exceptional levels of customer service skills. Your main focus will be to ensure customer satisfaction

Key Responsibilities:

• Manage all check ins/outs
• Converting telephone enquiries into firm bookings. Processing email, phone and internet bookings, taking and chasing payments.
• Directing conference and event delegates to meeting rooms within the Mansion House
• Answering guest queries be they by phone or email, in line with company policy.
• Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
• Actively making dinner reservations on behalf of Bewl Water and assisting with activity bookings
• Complete daily reports/breakfast reports/occupancy reports
• To communicate with the Housekeeping department on a daily basis
• Being the first port of call for function and event enquiries. Giving the correct information and being able to conduct a show round with confidence.
• Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
• Achieve company sales and occupancy targets. Ensure all bookings are completed daily
• Manage daily room allocations and check unconfirmed bookings
• Co-ordinate and manage group bookings including, room listing and payments
• To take part in scheduled training and to proactively take part in relevant hotel meetings
• To have extensive knowledge of all conference & events facilities
• Identifying and removing potential H&S hazards
This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.

Experience
• Relevant experience in a similar role
• Knowledge of computer applications is essential – Microsoft outlook/excel/office
• Close attention to detail with a structured approach to a task
• Extremely high attention to detail
• An ability to work under pressure and deal with change
• Be well spoken with excellent written and communication skills
• Be self-motivated, maintaining high levels of enthusiasm
• Must have a high level of speaking the English Language

What’s on Offer:
• 22 days annual leave
• 5% pension contribution scheme
• Healthcare benefits
• Life assurance
• Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more

13/03/2020

One Warwick Park are seeking a Night Manager to join their talented Front of House team . The hotel, which is situated just a stone's throw away from the famous Pantiles and only a few minutes' walk from Tunbridge Wells train station brings a luxury guest experience to the town and has a track record of training and developing staff into senior positions

Salary: £23,400 (equivalent to £10 per hour )

Hours: 45 hours per week shifted between 9pm -9am

Responsibilities:

To manage the reception department during the night and take on all reception duties. To attend to any guests needs efficiently and effectively, including the following duties:
• To manage reception during the evening hours
• Check in late arrivals and check out early departures in line with hotel procedures
• To answer any calls/emails and to take effective messages
• To attend to all late night guest requests

Experience and Qualifications:
• Previous experience as reception supervisor or night porter
• To have a proactive approach to work and a positive attitude which reflects the ability to work on one's own initiative
• Excellent verbal communication
• Ability to work methodically and to a time frame

Benefits:
• 30 days holiday
• Share of staff tips
• 5% pension contribution scheme
• Fantastic savings across over 250 big name brands including dining, entertainment, days out and much more
• Healthcare benefits
• Life assurance

13/03/2020

Playing a vital role in the everyday operation of the hotels front of house department. You will be responsible for creating the first impression for all hotel guests, for greeting them and making them feel welcome. This high profile role requires excellent customer facing approach with exceptional levels of customer service skills.

Key Responsibilities:

• Greet all guests on arrival
• Manage luggage collection/delivery
• Manage all check ins/outs
• Answering guest queries be they by phone or email, in line with company policy
• Effective call handling, being able to transfer a call to the relevant department and to take and effective message.
• Actively making dinner reservations for all hotel guests, arranging transport and dry cleaning when necessary
• Manage any Ad Hoc requests
• Have a good knowledge of the local amenities and be able to direct guests to local tourist sites.
• Assist with group bookings including, room listing and payments
• To take part in scheduled training and to proactively take part in relevant hotel meetings
• To have extensive knowledge of all hotel facilities
• Identifying and removing potential H&S hazards

This job description is not exhaustive and other duties and responsibilities of a similar level and nature may be required from time to time.
Experience:

• Customer service.
• Experience within a similar role at a 4 * establishment. (Desired, not essential)
Key Skills and Knowledge
• Knowledge of computer applications is essential – Microsoft outlook/excel/office
• Close attention to detail with a structured approach to a task
• An ability to work under pressure
• Be well spoken with excellent written and communication skills
• Be self-motivated, maintaining high levels of enthusiasm
• Must have a high level of speaking the English Language

Markerstudy Leisure - Recruitment

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