18/06/2026
New role based in Royal Wootton Bassett. Service Desk Co-Ordinator up to £30K
Due to continued growth my client in Royal Wootton Bassett are recruiting a Service Desk Co-ordinator to join their team. Working with high end clients on servicing for their Fire & Security systems.
The purpose of the role is to ensure a smooth running of all service requests both planned and unplanned, in line with customer service level agreements. The role is varied and would suit a strong customer service candidate ideally with some experience within the facilities, fire or security field.
● Build ongoing relationships with both internal and external customers through use of the phone and email
● Taking incoming calls from customers with a service requirement via phone, email and direct into ticketing system
● Arrange for quotes to be prepared and sent to customers, where additional work is required, following a call out
● Pass new service requests to the most appropriate engineer to complete
● Manage the service request from start to finish keeping the customer updated with the status of their tickets
● Update in house CRM accurately, record instructions and requests from clients and others.
● Undertake general administration duties around the office as directed from time to time
The right candidate will have the following experience and knowledge:
● Have a positive attitude to work and punctuality, able to work in an open office collaboratively with others across the business.
● Willingness & desire to become an integral part of the team
● Good standard of keyboard skills and familiarity with computer work and software packages such as Word, Excel and outlook
● Able to work and think independently as well as working as part of a team
● Willingness to take part in external training opportunities that may arise
● Proven experience in a customer service or similar industry fire/security
In return:
• Salary up to £30k
• 25 days Holiday + BH
• 9am-5pm Monday to Friday (half an hour for lunch)
• Nest Pension Scheme
• Healthshield Healthcare Scheme
• Company profit share scheme
• Free parking on site
For more information please either message me, email me at [email protected] or call me on 07852 232999
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