15/06/2026
ALFRETON JOB ALERT - CUSTOMER SERVICE SPECIALIST
We are recruiting on behalf of our client for a Customer Service Specialist
We are looking for a compassionate and customer-focused Customer Service Specialist to join our client's Commercial Team based in Alfreton.
This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering exceptional customer experiences in a rewarding and purpose-driven environment.
Duties -
Handling inbound enquiries via phone, email, live chat, website enquiries and marketing campaigns
Advising customers on suitable products and services based on their individual mobility needs
Providing considerate and supportive guidance throughout the decision-making process
Responding to customer enquiries professionally via phone, email and written communication
Offering basic technical assistance relating to products and services
Booking online and field-based customer assessments
Arranging appointments with potential customers
Coordinating and confirming installation appointments
Maintaining accurate customer records and updating the internal database
Resolving customer queries and sales-related issues efficiently and professionally
Building strong relationships with both new and existing customers
Supporting wider commercial team activities where required
What we are looking for -
Previous experience in customer service, sales support or a customer-facing role
Excellent verbal and written communication skills
A professional and friendly telephone manner
Strong attention to detail and organisational skills
The ability to work calmly and efficiently in a busy environment
A positive, empathetic and patient approach to customer interactions
Good IT and administration skills
A proactive and self-motivated attitude
What's in it for you-
23 days holiday plus bank holidays, Auto-enrolment pension scheme, Life insurance cover, Profit Related Pay, Free on-site parking, Employee Assistance Programme, Holiday purchase scheme and Car purchase scheme, Full training provided. Competitive salary
To apply visit our website or call us on 0115 8822123