04/09/2026
You can't hire purely on attitude—but you also can't afford to demand every skill upfront. The question is knowing which ones are genuinely essential.
For Customer Service and Contact Centre roles across Greater Manchester, the non-negotiables are usually communication, system confidence and composure under pressure. The rest—specific platforms, sector knowledge, advanced troubleshooting—can often be trained.
Get that line wrong and you either onboard someone who can't cope, or overlook adaptable talent who'd excel with support.
Every candidate we introduce has been assessed on both attitude and capability. You don't have to choose between them.
Recruiting for a Customer Service or Contact Centre role? Let's talk through what's essential and what's trainable: https://howardjamesrecruitment.co.uk/hire-staff/submit-a-vacancy/