09/05/2021
Team Leader/Deputy Manager
BN16
£21,000
The role of the Team Leader is to support the delivery of the highest quality care support services by carrying out a range of functions in an Extra Care setting, including the assessment and review of individual services and the practical supervision, instruction and support of care workers.
The Team Leader is expected and authorised to…..
• Carry out needs and risk assessments and develop person-centred plans of care delivery for, and in partnership with, individual tenants and their carers etc.
• Shadow, supervise, instruct and support care workers in the Extra Care scheme
• Implement quality assurance processes through planned and ad hoc monitoring and spot checks
• Generally, act as the Extra Care scheme manager’s 'eyes and ears’ in the Extra Care scheme, feeding back important information as necessary and working to prevent abuse and neglect
• Maintain clear, accurate, appropriate and up-to-date records, whether electronic or in other formats
• Have due regard for the health and safety of themselves and others
• Support management as required in line with current business needs
• Practice and promote effective, timely communication both within and outside the company
• Protect confidential information in line with the group’s information governance policy
• Participate in staff development (including supervision), training and performance appraisals as required
• Participate in any meetings as required
• Provide management information as required
• Promote and fulfil the company’s service aims as defined in the company’s Statement of Purpose
• Promote anti-discriminatory practice
• Comply with group policies and procedures as appropriate
• Comply with the UKHCA Code of Practice and any other professional codes as may be applicable from time to time
• Fulfil any other duties or carry out any other tasks such as may be reasonably requested by management.
Key Competency of the Team Leader
Understanding of principles of good care
Solid understanding of the statutory and regulatory framework relating to the company’s range of services
Understanding of the needs of specific tenant groups (as relevant to the Extra Care scheme)
Understanding of principles of health and safety, risk assessment and management as applicable to the care sector
Able to understand and follow written and verbal instructions
Understanding of and commitment to equality, including practical issues
Good interpersonal skills
Good spoken English skills
Good written English skills
Able to speak or write minority languages
Microsoft Office skills
Email skills
Personal Attributes of the Team Leader
Professional appearance and manner
Leadership able to inspire and motivate others
A genuine concern for the welfare of others
Able and willing to take responsibility
Kind and compassionate
Even-tempered and patient
Empathy and the ability to listen to and empower others
Conscientious and hard-working
Honest and trustworthy
Flexible willing and able to work outside normal hours when required
Self-motivating and organised
Able to prioritise, particularly under pressure
Calm in a crisis
Able to delegate and to work effectively as part of a team
Able to respond appropriately to the unexpected
Committed to making a positive difference to people’s lives
Committed to continued personal and professional development, including obtaining relevant professional qualifications
Managing people
Delivering care support services
Managing care support services
Delivering training and instruction
Handling complaints
If this sounds like a role you would be interested in then please call DWM and our team will be happy to discuss this role further with you!! :)
