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Wildcat Careers MSP World's specialist recruitment partner for MSPs, distributors, vendors and the wider IT channel. We only recruit for the MSP World. It's what we know.

Wildcat Careers is MSP World's specialist recruitment partner. We work with MSPs, distributors, vendors and businesses across the wider IT channel to find the people they need to grow. From technical and service delivery through to sales, leadership and channel roles, we understand the businesses, the people and the market we're recruiting in.

20/10/2026

MSP owners, here's a slightly uncomfortable question.

If your Technical Director disappeared for four weeks tomorrow,
completely unavailable...

What would actually stop?

If the answer is "quite a lot", you may have more than a very valuable Technical Director.

You may have a dependency problem.

🎥 Jane explains what we mean.

What if the person you're about to recruit already works for you?They just aren't doing that job yet.Maybe you've got an...
20/10/2026

What if the person you're about to recruit already works for you?

They just aren't doing that job yet.

Maybe you've got an engineer who's ready to take on more responsibility. Or someone who knows your products and partners inside out but hasn't had the opportunity to step up.

Before looking outside the business, it's worth asking who could grow into the role.

But here's the bit businesses sometimes miss.

If you promote someone, what are you taking off their plate?

Because giving someone more responsibility without removing anything else isn't development. It's just more work. 😂

And sometimes promoting someone doesn't remove the vacancy.

It moves it.

That's what we're talking about in this week's Wildcat Patch Notes.

🐈‍⬛ MSP & Channel Recruitment. Done Differently.

🚨 We're hiring! 2nd Line Support Engineer📍 Basingstoke | Office-based 💰 £33,000–£35,000 DOE + benefitsKnow your way aro...
19/10/2026

🚨 We're hiring! 2nd Line Support Engineer

📍 Basingstoke | Office-based
💰 £33,000–£35,000 DOE + benefits

Know your way around Microsoft 365? Enjoy solving problems? Like working with people as much as technology?

I'm recruiting for a growing MSP in Basingstoke that's looking for a 2nd Line Support Engineer to join its team.

You'll be dealing with a variety of technical challenges, working with customers and getting the opportunity to develop your skills with exposure to 3rd Line work.

MSP experience is important for this one, along with solid troubleshooting skills and the ability to take ownership of issues.

Sound like your sort of role?

Take a look here 👇

https://wildcatcareers.co.uk/job/2ndlinesupport/

🚨 We're hiring! Purchasing Administration Assistant | MSP📍 Basingstoke | Office-based | Full-time 💰 Up to £30,000 DOE +...
15/10/2026

🚨 We're hiring! Purchasing Administration Assistant | MSP

📍 Basingstoke | Office-based | Full-time
💰 Up to £30,000 DOE + benefits

Are you the sort of person who likes keeping things organised, making sure nothing gets missed and getting things done properly?

I'm recruiting for a Purchasing Administration Assistant to join a growing Managed Service Provider (MSP) in Basingstoke.

This is a role for someone who enjoys taking ownership, keeping orders moving and making sure the purchasing process runs smoothly.

If you're organised, detail-focused and enjoy being the person who keeps everything on track, this could be right up your street.

Have a look at the role here 👇

https://wildcatcareers.co.uk/job/administrationassistant/

Imagine your Technical Director switching their phone off and disappearing on holiday for four weeks.No calls. No escala...
14/10/2026

Imagine your Technical Director switching their phone off and disappearing on holiday for four weeks.

No calls. No escalations. No rescuing projects.

Would everything carry on, or would things get a little interesting? 😂

That's what I'm talking about in this bite-sized episode of The Wild Files.

Because being brilliant at your job shouldn't mean the entire business depends on you being available.

And sometimes hiring another engineer isn't actually the first thing that needs fixing.

🎙️ **Your Technical Director Is Not a Business Continuity Plan**

A quick listen with a question worth taking back to your team.

🎧 Spotify: https://open.spotify.com/episode/4B0jnmJlGWwDrYFR3D10xN?si=1jRr-mWRThW9Xd97n-pTyw
▶️ YouTube: https://youtu.be/mXUcrJmFurQ

🐈‍⬛ Stay Wild!

13/10/2026

Good with difficult customers? Have some more.

Good with escalations? Have those too.

Know everything? Fantastic. Everyone can come to you. 😂

Somehow being the reliable one can become a punishment.

🎥 Jane's talking this week about the people who quietly end up carrying far more than their job title suggests.

06/10/2026

January gets blamed for resignations, but the decision to leave may have started months earlier.

Another conversation put off. Another busy week. Another bit of responsibility added.

So don't wait until January to find out.

🎥 Jane's talking about the warning signs worth noticing now.

January gets blamed for a lot of resignations, but the decision to leave usually starts months earlier.Our October blog ...
01/10/2026

January gets blamed for a lot of resignations, but the decision to leave usually starts months earlier.

Our October blog looks at 7 warning signs MSP leaders should be paying attention to before 2027 and what you can still do while there's time.

Read the full blog here
https://wildcatcareers.co.uk/news/

🎧 Episode 062 is live.September is your last chance before Q4 exposes everything.Q4 pressure doesn't create leadership p...
30/09/2026

🎧 Episode 062 is live.

September is your last chance before Q4 exposes everything.

Q4 pressure doesn't create leadership problems.

It reveals the ones that have been quietly building all year.

Communication issues.

Manager overload.

Retention risks.

Lack of leadership visibility.

These challenges rarely appear suddenly.

They become impossible to ignore when pressure increases.

In this episode we explore:

• Why Q4 exposes existing weaknesses
• The leadership risks MSPs should review now
• How manager workload impacts performance
• Why visibility matters during busy periods
• The retention conversations worth having now
• How preparation creates competitive advantage

The MSPs that navigate Q4 well usually started preparing months earlier.

Listen here 👉 https://open.spotify.com/episode/6OexT6GAgVpgvCWxrvPtdU?si=gdsG8xrETHyEIL_YMPA5Vw

The end of the year rarely surprises prepared businesses.

Got a people problem?Maybe start with your managers.Gallup says managers account for 70% of the variance in team engagem...
29/09/2026

Got a people problem?
Maybe start with your managers.

Gallup says managers account for 70% of the variance in team engagement.
Think about the implications of that.

Low ownership.
Poor communication.
Quiet disengagement.
Frustration.
People not speaking up.
Good employees leaving.

None of those automatically mean you've hired the wrong people.

Sometimes the question isn't:
What's wrong with the team?

It's:
What's it like to be part of this team?

Because leadership isn't something sitting above your people strategy.
It's happening every day.

In 1:1s.
In feedback.
In difficult conversations.
In how mistakes are handled.
In who gets listened to.
In what happens when someone says, “I disagree.”

And all those little interactions add up.
Your managers aren't simply managing the work.
They're shaping the experience of working for your MSP.

Source: Gallup

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