19/02/2021
New Job
IT Support Engineer - EV0006
Industry: IT
Job Type: Permanent
Location: Wimbledon, England
Salary: £30000 - £32000 per annum
Job Title: IT Support Engineer
Salary: up to £32k
Location: Wimbledon, Kingston, Sutton, Clapham, Putney, London
Evolve Recruitment are currently recruiting for an experienced IT Support Engineer for their client, a rapidly expanding organisation who operate within the Design and build sector. The successful candidate will have excellent proven stable experience within a similar role of at least 2-4 years. This is an excellent opportunity for a driven and career focused candidate.
Key Responsibilities include:
Providing administrative and comprehensive 1 st and 2 nd line IT helpdesk support services covering the installation, configuration and support of IT systems within the organisation.
To undertake the investigation and resolution of problems in a timely manner, maintaining a high degree of customer service and ensuring that good IT service management disciplines and documentation processes are maintained.
Provide 1st and 2nd Line technical support and maintenance for IT desktop environment including PCs, laptops, telephones and printers, voicemail, e-mail and audio-visuals.
Maintain a high degree of customer service for all support queries and adhere to IT service management principles * Record, prioritise, track and monitor calls within the problem management database to the point of closure or, where necessary, escalate to the IT Manager or appropriate external technical support or third-party vendor
Take appropriate action to reduce repeat incidents including identification of repeated service issues, managing technical resolution, delivering training and familiarisation.
IT Infrastructure and Telecoms Maintenance and Development
Maintain IT security across the network: i. Anti-virus - ensure all devices connected to the network have managed anti-virus ii. SPAM filtering & Anti-Spyware technologies - manage and continuously improve spam filtering management and anti spyware solutions iii. Security patching - ensure that patching is carried out to all desktop PCs and Servers iv. Maintain physical security of server room and access to the premises - alarms / door entry v. Management of VOIP & Mobile phone systems
Assist in the development and maintenance of systems documentation, providing build notes, system configurations, process documentation and maintain up to date logs on changes to key systems. Network Administration
Maintain (password recovery, name changes etc.)
Perform all aspects of Microsoft Windows AD Server administration.
Monitoring file servers for viruses
Assist in the development, maintenance and testing of the IT DR plan
To assist with other departmental duties where necessary.
As part of your employment you may be required to travel in order to carry out the duties of your employment
Due to the nature of the role, there may be a requirement to carry out some work out of office hours. This work is to be arranged in accordance with procedures designed by the IT Manger and Senior Management.
Skills/ Qualifications:
Experience
Microsoft Desktop Operating (especially Windows 8.1,10) and application systems
Knowledge of Office 365 Suite
TCP/IP and Internet technologies
IP based telephony systems
System Builds (Laptop, Workstation/Server)
Android Mobile devices & MDM management
Excellent problem-solving skills
Provision of excellent customer service
Understands the importance of confidentiality and ensure that confidentiality is maintained
Microsoft Dynamics support and administration
VOIP solutions Avaya Programming
Office 365 Administration
Dell, Sever knowledge
Windows Server, 2012,2016 administration, Active Directory
Microsoft Exchange 2016 * Microsoft Intune * VMware ESXi, ESX, vSphere 6.0
Understanding of Backup/Disaster Recovery
Local and wide area networking and configuration of switch / router / firewall
Autodesk * Switch Management
Educated up to degree level or equivalent in computing
MCP or MSCE
Strong influencer
Change management (moves and changes) skills
You are required to be eligible to work in the UK full time without restriction. If you feel you have the relevant skills and experience required for this role, then please apply to Evolve Recruitment, Kingston upon Thames for more information.
Due to the high volume of applications we receive it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days please assume that on this occasion your application has not been successful.
Job Title: IT Support Engineer Salary: up to £32k Location: Wimbledon, Kingston, Sutton, Clapham, Putney, London Evolve Recruitment are currently recruiting for an experienced IT Support Engineer for their client, a rapidly expanding organisation who operate within the Design and build sector. The ...