09/05/2026
We’re Hiring | Client Success Associate 📍
Join our growing team and become the trusted point of contact for clients enrolled in our debt settlement program. We are looking for a highly professional, customer focused individual who can deliver exceptional client support while maintaining accuracy, compliance, and efficiency in a fast paced environment.
Position: Client Success Associate
📍 Location: Nasr City
🕒 Schedule: US Shift | Monday – Friday
⏰ Working Hours: 4:00 PM – 2:00 AM (split into two fixed shifts)
🎉 Weekends Off: Saturday & Sunday
Compensation & Benefits
Net Salary: 23,000 EGP
KPI Performance Bonus: Up to 5,000 EGP
Social Insurance
Medical Insurance
Stable work environment with growth opportunities
Key Responsibilities
Serve as the primary point of contact for clients through inbound and outbound communication
Deliver professional, empathetic, and solution oriented customer support
Accurately maintain and update client records within CRM systems
Verify client information in accordance with company security and compliance procedures
Resolve routine inquiries using approved workflows, scripts, and internal guidelines
Escalate complex financial or legal concerns when necessary
Handle a high volume of client interactions while consistently meeting quality and productivity KPIs
Requirements
Advanced English proficiency (C1 level or above)
Minimum 6 months of experience in customer service or call center operations
Previous experience in financial services or debt settlement is a strong advantage
Strong proficiency in Microsoft Office and CRM systems
Typing speed of 45+ WPM
Excellent multitasking, communication, and organizational skills
Ability to thrive in a structured, performance driven environment
If you’re passionate about client experience and want to grow within a dynamic and professional team, we’d love to hear from you.
